Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 479 reviews
6/10
4 star Skytrax Rating
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5/10

Vietnam Airlines customer review

(United Kingdom)

LGW-SGN 9.6.12 return SGN-LGW 22.6.12 Deluxe Economy - we were advised of a change of flight times but not told why and were informed when got to check in that we were going via Frankfurt both going out and on the return. The reason we booked with Vietnam Airlines was due to the direct flights between LGW and SGN. We travel with our son who is 3 and previously flown Singapore Airlines which is only a 55 min transfer at Singapore unlike the almost 2 hours spent in Frankfurt. We would have chosen to fly Singapore Airlines if we had known that the flight would not be direct. Apart from the non direct issue the flight itself was comfy we were in deluxe economy which is comfortable and spacious and just what was needed on a long flight. There is plenty of leg room and the seats recline a long way. This was worth the extra money. The child's meal on the way out was good but on the return all the food was below standard. Our 3 year olds child meal was prawns wrapped in noodles and salad for breakfast. Our own meals on the return were again not great and only just warm. The entertainment system did also not work on the return trip which is a huge disappointment.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Vietnam Airlines customer review

(Australia)

Flight: In last month. An excellent trip with lovely attentive staff. Modern A330 aircraft and more than adequate AVOD. Terrific vegetarian food offered (a nice surprise) and many drinks rounds.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Vietnam Airlines customer review

(United Kingdom)

London Gatwick - Bangkok via HCMC. Plane was Boeing 777. Smooth check-in in London. Our plane had a technical stopover in Paris for 2 hr to pick up more passengers and refuelling. Even with the technical stopover we still arrived 1hr early. Inflight food and drink service was very good. I pre-ordered Asian Vegetarian meal which arrived and was tasty. Seats are a bit hard but ok. Inflight entertainment ok but old and on loop. On arrival in HCMC airport we were guided by ground staff to international departures to catch our flight to Bangkok Thailand. Luggage was transferred automatically. I would use this airline again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Vietnam Airlines customer review

(Australia)

SIN-HAN on A330. Older style but comfortable seats with good pitch. Food tasty staff helpful. IFE disaster and no apologies for its absence. Seemed to be on older aircraft with tatty carpet and missing or broken panels. VN has a way to go to catch up with other Asian carriers but they have good prices.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Vietnam Airlines customer review

(United Kingdom)

I took 2 domestic flights during May both on A321s. Seats are comfortable especially as I was able to secure a seat in the emergency exit row so enjoyed a few inches extra leg room. Both aircraft's clean and well kept. Both flights were on time which was good. However you only get a bottle of water on these flights and the crew did the minimum. On both flights once they had handed out the drinks the crews disappeared until just before landing. I also thought that their attention to ensuring passengers had seat belts on and had stopped using their electronic devices at the time requested was minimal. At least baggage claim at both destinations was prompt but all in all I was not impressed and would avoid them if I went to Vietnam again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Vietnam Airlines customer review

(Australia)

Flew return Sydney-Hanoi via Saigon. Everything was on time and the luggage arrived. There was an army of staff waiting in Saigon to direct the Australians catching the connecting flight to Hanoi. They collected our luggage for us to transport it to the Domestic Terminal and they drove us in a bus even though it was a short walk. I found all meals onboard delicious. The 9 hour flight went by extremely quickly because there were plenty of movie choices. My only disappointment was when I flew VN from Saigon-Bangkok last year they gave us bottles of water for the Sydney flight they were filling up very small cups only.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Vietnam Airlines customer review

(United Kingdom)

Gatwick-HCMC. Departure time brought forward 3 hours what should have been a direct 12.5 hour flight was to become 16.5 hours. Despite checking in 3 hours before departure and being 2 of only 42 Gatwick boarding passengers were told that all seats were taken prior to our arrival and nothing offered with extra legroom. Asked why we were unable to book seats online told system not available as yet - although it appears that those boarding at CDG some 5 hours later were able to. Unable to check-in luggage for internal connections at HCM. Service onboard miserable. Sent my prawns back as they were tepid and received tepid chicken instead. Sent it back. Aperitif arrived after dinner. Video system not working. Refused to eat yet again tepid breakfast and couldn't get off quick enough on final arrival at HCMC. The thought of another 16.5 hour journey is ruining my idea of a relaxed holiday.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Vietnam Airlines customer review

(United Kingdom)

Gatwick to Hanoi and HCM to Gatwick. Also used for internal flights. Booked as direct flights to/from Vietnam but were changed at last minute. We were required to stop and disembark at Frankfurt on way to Hanoi and on the return leg we stopped at CDG for 1.5 hrs. Planes tired and inflight entertainment limited for a long haul flight. No vegetarian meals provided on internal flight - told that these should have been booked in advance but were not made aware of this prior to flight. On return leg requested aisle seat not provided and a baby basket was erected in front of our seats for another passenger without any prior warning or consultation and which trapped us into our seats. Staff could not have been more unhelpful in resolving. Generally found the staff (whether inflight or at check-in) unfriendly and not willing to listen or assist. Would not recommend for international flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Vietnam Airlines customer review

(Australia)

Travelled to UK/Europe with very few complaints. Very first flight delayed 5 hours meaning we missed our connection in Ho Chi Minh but that was because of a typhoon and although it was a little chaotic when we arrived the airline put us up in a lovely hotel and paid all our meals until we left the following night. Yes the seating is a little cramped the meals average the entertainment system a bit hit and miss but all flight staff seem friendly and helpful and the price was great.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Vietnam Airlines customer review

(United Kingdom)

BKK-SGN-BKK Business. This was a short flight but a reasonably pleasant one. Service was good form crew. On short flights hot meals were served with drinks and refills. There was no need for entertainment so did not pay attention. Planes were A321 - fairly new and clean. No problems on either flights. Lounge at Bangkok was Louis Tavern (a CIP lounge) and fairly basic and VN airlines (Skyteam) lounge at SGN which is bigger and better equipped. All in all good flights.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes