Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 490 reviews
6/10
4 star Skytrax Rating
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9/10

Vietnam Airlines customer review

(Australia)

SYD-SGN-SYD. Really nice flights. The food was fairly good but some meals were just plain. The seats were fairly wide and had a larger than usual amount of leg-space which I appreciated. Unlike some other airlines the seats didn't make me fidget or get up as often as others and they were quite comfortable to sleep in for economy. Overall a great airline to fly to SE Asia.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Vietnam Airlines customer review

(United Kingdom)

London Gatwick to Bangkok via Hanoi. No online check in but can check in at least 5 hours before flight at London Gatwick. Food ok. Staff friendly and Hanoi airport is cheap. Some shops don't except Pounds. A great airline at a great price. The fare was only £80 but with tax and fees it came to £480.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Vietnam Airlines customer review

(United Kingdom)

Flying Gatwick to Bangkok: First flight cabin crew stingy with drinks and coffee. All crew seemed miserable and keen to get lights off so that they could ignore you. My sons entertainment console locked up and despite repeated requests crew did nothing. Crew managed to ignore the attention light for a good 30 minutes. Second flight eating tray was broken so could not sit together as a family. Return flight entertainment console broken so either sit apart or no entertainment. Same level of miserable service. When meal served one side of the plane got top up drinks and other didn't suggesting lax systems. Would avoid unless cheaper than any other airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Vietnam Airlines customer review

(Australia)

SYD-SGN-CDG and returning CDG-HAN-SGN-SYD. Food in-flight movies and service of a good standard for price. Australia-Europe travellers be aware that the return journey had a domestic Hanoi to Saigon leg that added hours to the journey and required a transit visa. Vietnam Airlines provided a Hanoi hotel for the 10 hour stopover - making it bearable - and arranged for transit visa with US$25 cash on arrival. However aggressive Air France staff in Paris attempted to block us boarding as we had no written evidence of a transit visa. Only after a series of frantic phone calls was clearance given.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Vietnam Airlines customer review

(Vietnam)

VN921 from VTE to SGN. Vietnam Airlines have monopolized this route and despite charging top dollar didn't even provide food or alcoholic beverages. The flight stops off in PNH where everybody has to get off and wait and we were delayed. Staff were generally friendly and welcoming although the purser was very unreceptive when I asked why food and alcoholic beverages were not provided.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Vietnam Airlines customer review

(Germany)

Travelled from FRA to SGN in 777 and SGN to SIN in A321. Flight from FRA to SGN was good and the service was excellent. For dinner and breakfast there was a great choice between different meals food tasted good and was more than enough. The transfer in SGN was easy. The staff at the transfer counter were friendly and had already my boarding pass to SIN and the lounge invitation ready for me. So no waiting time at the counter. The 2 hours flight from SGN to SIN was eventless and good. For lunch there was a choice between 3 different meals and staff was friendly.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Vietnam Airlines customer review

(Australia)

Travelled from Melbourne to Hanoi return the flight over was very good on an A330. Service was great and very comfortable seats. Unfortunately the return flight was on a B777 the economy section was crowded with very old seats with no personal entertainment screens. Seats had a particularly hard section (meeting your lower back) and did not recline at all. The internal electric's were not working so our section could not turn on or off personal lights contact service crew etc and to make matters worse one light was permanently on and could not be turned off. My partner had a small box for some sort of wiring in his foot space. We were very pleased with the flight over and the two domestic flights but the return trip was the worst flight we have been on the staff did their best but the economy section in the B777 needs to be refurbished asap.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Vietnam Airlines customer review

(Australia)

Flew from Melbourne to HCM return (8.5 hours each leg). The plane (Airbus 330) was full going over and it left and arrived on time. It was an uneventful flight with the crew efficiently serving meals and regularly coming around with drinks (water juice etc). The entertainment was reasonable although we flew three weeks apart and the movie selection had not changed in that time. On the return trip (mid week) the plane was only one third full. I am 6 foot tall and found the seats / legroom okay for an economy class seat. I would fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Vietnam Airlines customer review

(Poland)

I travelled with Vietnam Airlines three times. Although the airplanes I flew in were not brand new ones they were well equipped and offered enough leg space. Inflight entertainment could be better AVOD system is available on the long-haul flights but there were not many interesting channels available. Staff service especially on the long-haul flight was superb much better than on many European airlines I travelled with. Finally I now know that it is possible to serve delicious food onboard even in Economy class. I can really recommend flying Vietnam Airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Vietnam Airlines customer review

(Australia)

I travel to Vietnam almost every 12 months and take senior school students on tour there every two years so I have had many internal and international flights with VNM. Last two trips were on cramped A320s no leg room at all and my taller students some well over 6ft had to sit bolt upright all night and even then their legs were jammed into the seat in front all trip. Even I at 171cm could not recline seat enough to be slightly comfortable. If someone in front reclines their seat it's in your face literally! They used to fly 777s on the Melbourne and Sydney routes these were quiet and comfortable. Their scheduling suits going either way and I used to think they were a good airline and recommended them to friends. No longer. I'd rather travel via Singapore or Hong Kong and spend more time in transit than fly with them again. They seem to have a contempt for their international customers' comfort. Internal flights by contrast are usually fine except that Vietnam Airlines is developing a habit of "rescheduling" flights due to some inscrutable problem really probably because the flight isn't full and they cancel it so you can sit around airports for hours waiting for the next plane and no reason or apology offered.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no