Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 536 reviews
6/10
4 star Skytrax Rating
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2/10

Vietnam Airlines customer review

(Australia)

Business class SGN-SYD 28/1. Traveling alone with 2 children. I booked 3 seats in a row 3A 3C and 3D. Plan was to sit 2 year old next to window as quiet and dark and therefore hopefully (for everyone's sake) she would sleep! At departure gate I was told seat 3A is broken and given new boarding cards all in different parts of the cabin. I explained my 2 year old could not sit alone however no alternative could be found except me in the 'broken' seat next to her. Cant understand why departure staff could not have rearranged seating prior to gate to accommodate us together. IFE terrible seats even those that worked were hard and uncomfortable. This airline is deteriorating each year.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Vietnam Airlines customer review

(Australia)

Flew on a range of domestic and international flights: Hanoi-Nha Trang-Ho Chi Minh City-Melbourne. The HAN-NHA flight was terrible. The plane was hot and the meal was horrible. The second flight from NHA-SGN was only a short flight. The planes were clean on both domestic legs. On the international flight from SGN- MEL the A330-200 was extremely cramped. The food was reasonably good. The AVOD is poor however and constantly freezes despite the cabin crew's best efforts to fix it. The cabin crew were quite friendly on this leg.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Vietnam Airlines customer review

(Sweden)

In past 6 months i have flown 6 international flights and 4 domestic flights with Vietnam Airlines. Have flown Frankfurt to Hanoi return. Hanoi to Nha Trang. Hanoi to Da Nang. and Hanoi to Bangkok return. Very friendly staff and excellent food onboard. Will be flying them again soon to Hanoi.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Vietnam Airlines customer review

(United Kingdom)

January 5 2013. LGW-SGN-DAD / HUI-SGN-LGW. Swissport ground staff at LGW very unapproachable and cold faced. Boarding was smooth at least. Vietnam Airlines operate very tired looking 777-200ers 3-3-3 config. Cabin crew on all sectors were unfriendly and lacked common knowledge of the English language. LGW-SGN flight left on time and lunch was thrown out by the crew with a selection of drinks. Inflight entertainment is a small screen with about 4 channels if they are working. Don't bother using your call bell we did not see the crew in the cabin for about 9 hours. Prior to take off none of the crew checked seatbelts / seats upright / electronic equipment etc. Seatbelt sign came on throughout the flight which nobody checked. Upon Landing baggage was in the aisles blankets not stowed away. Vietnam airlines domestic product is dreadful - old A321s and no service on a 1hr 20 flight - a bottle of water and a wet wipe. HUI-LGW via SGN - similarly dissatisfied service flights on time to say the least. Cabin was extremely hot on SGN-LGW sector asked 3 times to turn it down but this request ignored. I shall never travel with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Vietnam Airlines customer review

(Germany)

SGN-BKK-SGN A321. Both flights were on time. Service was excellent and the staff very friendly and enthusiastic. Though the flight time was only about 1.5 hours VN provides a choice between two different meals and many different beverages. A good choice for travel within South East Asia.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Vietnam Airlines customer review

(United Kingdom)

London Gatwick to Hanoi return. On the way out there were no PTVs the mainscreen TV's did not work the cabin was incredibly hot and the toilet behind my seat was broken. The seats were in poor condition. On arrival we waited over an hour for our baggage with no explanation or apology. I paid for a standby upgrade option on the way back and asked to upgrade to business class at the Vietnam Airlines desk in Hanoi airport but was told it was full. I later discovered this not to be the case. Only mainscreen TV's on the way back although the TV in the aisle did work this time. There were no midflight snack sandwiches on this flight but the Asian option of pot noodles I did not want. On arrival to LGW we were told that not all the baggage had been put on the plane and were given forms to fill in. We spent 4 hours in the airport queuing to hand in our forms.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Vietnam Airlines customer review

(Vietnam)

HCMC - Paris. Though VN Airlines say they have web check in the facility on their website does not function and they have no web check-in desks at the airport. Entertainment non existent and silence from the flight deck. Minimal food/beverages provided and all in all a long boring and uncomfortable flight - not to be recommended.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Vietnam Airlines customer review

(United Kingdom)

We used Vietnam Airlines for 2 domestic flights and one short international flight (Hanoi-Siam Reap). All flights were on time and used fairly new Airbus aircraft. Legroom was quite limited but no worse than other short haul flights. Inflight service was limited to a small bottle of water on the domestic flights; we got a small meal on the international flight but the quality was very poor even by airline food standards. I suggest eating beforehand - though not at the airport as options for food/drink at airports in Vietnam were surprisingly bad for a country with such great food. I bought the tickets on the Vietnam Airlines website without any problems; the domestic flights were very good value (about $60 each) the international flights rather less so.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Vietnam Airlines customer review

(United Kingdom)

London Gatwick to HCMC on 19 Dec 2012 returned 5 Jan 2013. Booked seats in Deluxe Economy giving you a little more seat space and leg room. As soon as we boarded (both flights on time) and took our seats we were offered juice or water and a cold towel wipe. Staff brought round the menu's and you could chose from an Asian or European style meal. The food was good and you got metal cutlery! You could also chose drinks from beers wines spirits soft drinks - all free of charge. After dinner the lights dimmed enabling you to sleep and take advantage of the complimentary pillows and blankets or make use of the in-flight entertainment with complimentary headphones. During the flight staff didn't always come round sometimes you had to go to them or press your attention button. A couple of hours from the end of the flight breakfast was served again a choice between an Asian or European style meal. Overall our flight was great I would definitely fly with them again and upgrading to Deluxe Economy seems to be the way forward. We also had an internal flight from Nha Trang to HCMC this was 30 mins delayed but staff were friendly and the flight was good.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Vietnam Airlines customer review

(United Kingdom)

DAD-SGN. Short flight from Da Nang to Saigon on new A320 aircraft. Our original flight was cancelled so we were put on the later flight. Fearing we would miss our connection to Dubai at Ho Chi Minh we suggested we all take more hand luggage. Check in people said they would ensure our bags got there quickly and gave our checked bags business class tags and put us near the front of the plane. Service on board was simple but acceptable for short flight. Very comfortable. When we landed we were all allowed to travel with the business customers on the first coach to the baggage reclaim. Bags were first off within 3 minutes of arriving. Very impressed. We did not miss our connection!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes