Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 539 reviews
6/10
4 star Skytrax Rating
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7/10

Vietnam Airlines customer review

(Australia)

Singapore to Hanoi return. An acceptable service for the money paid staff tried really hard aircraft getting on a bit so entertainment poor for a 3hr flight but not a deal clincher. Would certainly fly Vietnam again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Vietnam Airlines customer review

(France)

Business on domestic flights excellent with real BC seat. On the international flight from Hanoi to Paris we disliked the seat very hard an angle of only 156° decades behind other Asian carriers. Food very mediocre and limited choice. No wine list and asking for a dry white Bordeaux we got a dessert wine. We refused it and was changed for a white burgundy. The VOD was not working so sleeping was the only impossible alternative but seen the poor seat and with the passenger in front almost on your knees makes sleeping almost impossible.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Vietnam Airlines customer review

(Belgium)

I travelled back home in business class with a broken collarbone and ribs on the flight form Ho Chi Minh City to Paris. Although I was mentioned as a passenger needing medical assistance I never got any support from staff on the plane. Upon arrival the other passengers had to help me get with hand luggage and with my clothes. I find this absolutely unacceptable.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Vietnam Airlines customer review

(Australia)

SIN-HAN. Experience ok food good. Took over an hour and a half to collect meal trays after service. Leading to a 20+ person queue for bathrooms. Hostess's did job without being friendly or smiling. Left and landed on time.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Vietnam Airlines customer review

(United Kingdom)

HKK - Hanoi on 30th Jan then Hanoi-Danang 1st Feb Danang-BKK (via HCM) on Feb 7th. All routes were on relatively new looking A321s or A320s. International service was good with decent entertainment and food. Flights from their hubs (Hanoi and HCM) were on time but our Danang-HCM leg was delayed 90 mins with no explanation. We had lounge access in HCM which was comfortable though the drinks selection was poor. Danang airport was very nice in contrast to HCM and Hanoi especially - very old and a terrible waiting area for domestic flights. The HCM domestic-international transfer requires you to leave switch terminals by walking outside. Overall however a good experience and recommended for domestic/regional routes.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Vietnam Airlines customer review

(United Kingdom)

In Feb 2013 we took four flights with VN and two with their codeshare partner Cambodia Angkor Air (49% owned by VN). These flights were SIN-HAN HAN-HUI HUI-SGN SGN - REP and return (K6 flights) and SGN- SIN. We were travelling in Business Class but we were very impressed with VN's (and K6's) overall performance. AF and KLM could learn from the way in which VN handle priority boarding and (except on one flight) baggage handling. A couple of the A321s were brand new the others in good condition. The food was well judged for the length of flight and time of day. We had supper in Hanoi with friends who had travelled LGW-HAN the previous night one couple in Business Clas one in Premium Economy (called De Luxe by VN). Their comments backed up those who refer to IFE systems not working on VN's long-haul flights.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Vietnam Airlines customer review

(United Kingdom)

LGW-HAN and SGN to LGW. Both flights departed and arrived on time. No problem getting window seats / seats together no unexpected stops. Crew did their jobs to an 'acceptable' standard one or two were quite good. Upholstery had seen better days and the first set of headphones we got on the way out were dodgy. Food was fine - two choices at each meal and no problem pre-ordering a vegetarian meal. Films were 2012 releases and a new one on me they have selectable camera views from the cockpit and beneath the plane which can be quite dramatic during take-off and landing. Direct flights saved us a lot of time and airline choice saved us a lot of money - would definitely use again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Vietnam Airlines customer review

(Vietnam)

SGN to Danang return on Airbus 321. Avoid seat 39 on the starboard bulkhead. It does not recline. Clean airplanes and OK cabin staff. Return flight to SGN left 30 minutes late because of late equipment arrival which seems to happen a lot with VN Air later in the day. Insipid annoying background music while boarding and disembarking. Every carrier plays it and I do not understand why. My inflight experience is certainly not enhanced.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Vietnam Airlines customer review

(United Kingdom)

Very good direct flights Gatwick to Hanoi and then Ho Chi Min back to Gatwick both direct. Seats were comfortable despite 10 hours one way and 12 coming back. Service very good.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Vietnam Airlines customer review

(Australia)

Awful experience. Had an early morning flight from Phu Quoc to Ho Chi Minh City with a connecting flight from Ho Chi Minh City to Da Nang. The plane never turned up and passengers were told an hour after departure time that the flight had been cancelled with no announcements prior to this. Went to the service counter to ask to be put on the next flight to Ho Chi Minh but were told we were not in the system so there was nothing they would do. Service staff were extremely rude and unhelpful. Next flight left and we finally got put on a flight later that day by which time we had missed our connecting flight. The later flight was also delayed 2 hours with barely any explanation made to passengers.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no