Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 510 reviews
6/10
4 star Skytrax Rating
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8/10

Vietnam Airlines customer review

(Switzerland)

Flew business class end October Paris-Hanoi-Sydney and Sydney-HCMH-Paris in business class. A main reason for using VN long haul to Asia is that you get 12hrs legs which allows for good time to work eat watch movie and get real night sleep. Love the noodle snack option. 777's are dated the IFE gets changed every couple of months so on my itinerary I quickly ran out of options. You get 6-8 hours transit time in Vietnam allowing a quick visit to downtown. All in all I find VN business service good value for money.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Vietnam Airlines customer review

(Vietnam)

HAN to HCMC return. Cabin crew were friendly provided food and drinks on request. Aircraft was okay and the in-flight entertainment was old and did not work both ways. The food was fine although they did run up of the European option as it was popular on the return flight. I will not fly long haul with this airline again however we had a good experience of an internal flight which I will comment separately. All luggage was received promptly.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Vietnam Airlines customer review

(Singapore)

Travelled SIN-Hanoi and Hanoi-SIN on an A321. The aircraft was new and seats also new and comfortable. There is no personal entertainment set but the flight was short so it was ok. The service was only passable female staff were good and patient but the male staff were slow in responding to requests. Food was pretty good but portions are small. Overall a good airline. Plane left on time and landed early on both occasions but the landings were all terrible.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Vietnam Airlines customer review

(Spain)

London Gatwick To Bangkok via Ho Chi Minh. Glad that I'd read previous reviews which are pretty accurate. Would also add that you get what you pay for! The flight was smooth but departed a little late and plane looked a bit the worse for wear. The flight the inflight entertainment stopped working which appears to be very common. I was prepared and had my iPad etc to entertain me. Lunch and breakfast provided and were average. In between times nothing else was offered in fact most passengers went to gallery and were offered pot noodles and people helped themselves to drinks too. Also two toilets were out of order. Ho Chi Minh to BKK was the opposite and we had one of tastiest meals more legroom newer plane. A disappointing experience and would not choose to fly with them again - except we have a return flight!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Vietnam Airlines customer review

(United Kingdom)

LGW-HCMC 1/12/12 - Flight was 5 hours delayed whilst awaiting boarding advised we would be further delayed. Finally boarded flight - firstly discovered av equipment was not working screen jammed on child's game no option to shut screen off completely. Having read previously reviews I ensured I had sufficient reading material. However raised matter with cabin crew - response was a shrug of the shoulders from first member of staff. Discovered the overhead reading light also not working so despite having a back up plan this fell foul of Vietnam Airlines also. The member of staff returned to me a period of time later advising she had spoken to the purser who informed that no options for an upgrade or alternative seating were to be offered. Managed to utilise inflight newspapers to cover screen which was not attended to by staff. I do not believe that the cost of my flight was particularly low when compared with other airlines. It is unfortunate that my return flight is also with this carrier however I am giving this as little thought as possible to ensure it does not affect my vacation.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Vietnam Airlines customer review

(United Kingdom)

LGW to HCMC return. Outward flight delayed 5hrs due to technical issues with dated B777 aircraft. Cabin crew were unfriendly however did provide food and drinks on request. Aircraft was dirty damage can be seen all around the cabin and the inflight entertainment was old and did not work both ways. Seats are old and uncomfortable however the flight was fairly smooth. Return flight delayed 9hrs due to technical issues with the aircraft again. This was the same aircraft as the outward flight so cabin quality was the same however the cabin crew were better on the return flight and provided a good service. The food was fine although they did run up of the European option as it was popular on the return flight. Due to the delay the airline put passengers up in a hotel overnight which was of a good standard. Final comments are that we were very concerned on the return flight due to the nature of the delays being technical issues with the aircraft and other posts here suggest that this is not unusual on this route. I will not fly long haul with this airline again however we had a good experience of an internal flight which I will comment separately. All luggage was received promptly.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Vietnam Airlines customer review

(Vietnam)

HUI-HAN on a newish A321. Left on time and luggage came out fast. Might as well not bother having FAs on board though since all they do is give you a bottle of water and sit down and relax for the rest of the flight. Would be nice to have a few more beverage options if VNA really want to distinguish themselves from competitor airlines. At the very least they should offer tea/coffee.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Vietnam Airlines customer review

(United Kingdom)

Phu Quoc island to Can Tho - this 40 minute flight was good. The plane seemed new and I would happily fly Vietnam Airways domestic based on this experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Vietnam Airlines customer review

(Vietnam)

Flew HAN-SGN on an old but clean B777. Flight left on time and luggage came out fast. The inflight food and beverages were a disgrace though. Apparently only water and Pepsi will be served now on this route! Not even a cup of tea or coffee. Frankly this is a disgrace given that the airline have recently increased their fares. Food consisted of a revolting vacuum packed sandwich with low quality meat. Given that they now have more competition than ever on this route you'd think they'd be trying to improve their service not make cut backs and provide their passengers with less options. Very disappointing. The quality of the food in their lounge is also terrible.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Vietnam Airlines customer review

(Vietnam)

Bangkok - HCMC. Plane was fairly new but already showing damage to seats lockers etc. People using phones on takeoff and landing without any action from the crew. On arrival the aircraft was parked (finally after a 15 min delay) far out on the boundary then a further 20 minute delay before disembarkation. The airport ATC is a disaster.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no