Vietnam Airlines

Flew out from Gatwick on VN 55 on 13th March returning into Heathrow on VN 54 on 31st March. Having read comments. critics regarding Vietnam Airline I was not looking forward to our return flight to Hanoi. However our flight was excellent on time and very comfortable. Would certainly travel with this airline again.

Flew HCM - Sydney on 10/4/15. Despite a full plane both the toilets in the middle section were locked and unavailable for passenger use throughout the entire flight. Apparently it is not uncommon behavior from Vietnam Airlines cabin crew to do this for reasons I am not entirely certain. Constant queues at the dirty rear toilets throughout the flight. Absolutely unprofessional and unacceptable.

VN 773 from Ho Chi Minh - Sydney. Worst airline ever. Ageing aircraft. No entertainment system on an 8hr flight was available but not working which makes you question what other upkeep and maintenance is lacking. Western food option run out with no option left. Flight late leaving late arriving with no attempt to make time up. Upon landing and bouncing on and off the runaway breathed a sigh of relief we were on the ground. Cabin crew on the upside professional and pleasant. Seats uncomfortable. Have travelled extensively throughout the world and this was the worse airline experience ever. Will not be flying Vietnam Airlines ever again!

KUL-SGN return on Airbus A221s. Both flights were on time. Planes were clean and the seats were comfortable. No IFE on such short flights. Food and drink were very good. Great value for money. Recommended.

Paris to Hanoi 777-200. Business class flight. Very good service. Polite and attentive. Very good food. Plenty of it with drinks available on demand. Seats were not lay flat but very good recline and fully adjustable. Cabin was comfortable with lights down for much of flight for good sleep. Entertainment via Ipad provided but had good selection of movies and programs. Aircraft's were quite old and looked worn. Would recommend this company to others.

Travelled on 27th Feb 2015 to Hanoi the plane was old food was ok. Came back on 14th March 2015 from Ho Chi Minh City leaving at 12 midnight. We were told an hour later no beef stroganoff only fish not our choice therefore no meal. We asked for a snack nuts or such like during the night as we were hungry and were told no snacks available. We were told breakfast would be served to us first which they did only to find out that people a few rows in front were informed no omelette. We have been fortunate to travel on many airlines and treated and fed brilliantly never again will we travel via Vietnam Airlines. As people before have said the majority people travelling were British. I would rate this as a 2* airlines and hope when they move to Heathrow they improve greatly for the sake of future travellers.

Just back from Ho Ch Minh City to London on 14th March 2015. 85% of passengers were English but only 50% of meals were omelettes as in menu. Large number of passengers were only offered beef noodles not good at 4am.

Flew from Gatwick to Hanoi Premium Economy. Plane old and very tired service was acceptable food was the best I have experienced on a flight. Return flight from Hanoi to Gatwick. Plane old and very tired service was unacceptable and food was inedible. I understand that the airline is about to take delivery of new planes. Lets hope its the start of a consistent service for Vietnam Airlines.

CXR-DAD Internal morning flight. Check-in good the usual 3 desks open processing passengers. Boarding on time and pushback about 10 minutes early arrival also 10 minutes early flight on a relatively new A321. Overall the attention to detail let down the flight and was indicative of some underlying attitudes. Cabin Crew did not appear to check everyone's seat belt was fastened prior to take-off nor stow hats and coats that emergency row passengers had placed on an empty seat. A passenger decided to get up to use the toilet just after take-off when the Fasten Seatbelt sign was still illuminated but no comments/instructions from the cabin staff to return to seat! The final point was that the seatback pockets were not cleared out after the fights or even overnight as both my travelling companion and I found old boarding passes and other rubbish stuffed in the pockets - clearly the attention to detail is missing and needs work if the airline is to be truly successful!

December 2014 SGN-TPE on VN570: Besides the rather warm cabin temperature everything else was relatively ok until I had to use the toilet. There was a line in the back of the plane because one toilet was locked up. When people started to ask questions probably because they got tired of the wait a crew member then unlocked that toilet and proceeded to clear out a bunch of luggage. Turns out that the flight crew was using that toilet to store their handheld luggage.