Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 529 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
9/10

Vietnam Airlines customer review

(United Kingdom)

Very happy with the flight and the service. Excellent value for money! London Gatwick to Hanoi but both outward and return flights ran to time there was adequate legroom and the food and service was very good. True there did seem to be the odd screen that was stuck on games and we also had the same films on the way back as those seen 3 weeks earlier but since the return flight left at midnight and arrived at 6.30 it didn't matter. The landing at Gatwick with a full plane was one of the most gentle I have ever experienced. In terms of value this was unbeatable! I would definitely fly with VA again. We also took short flights to Luang Prabang and from Siem Reap and again very punctual.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Vietnam Airlines customer review

(Australia)

HKG-SGN-HKG in Business Class. I was completely satisfied with the service on-time performance and food and wine. On the Ho Chi Minh City-Hong Kong flight the service was exceptional with a charm efficiency and elegance rarely found with the larger major world airlines these days. The lunch menu was remarkable with 3 good choices covering Asian and Western needs. Both my flights that I travelled on were exactly on time. The only downside to the flights was the use of a shared 'business lounge' in Hong Kong. However the Vietnam Airlines lounge at Saigon Airport is perfectly fine for working and for refreshments. From this experience I think I shall look to use VN Airlines for business travel again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Vietnam Airlines customer review

(United Kingdom)

5th December 2012 LGW to Hanoi. On time departure extra leg room seat as requested entertainment not great - very tired but food was good and staff were friendly. All in all excellent value for money. These are the first of the 777s so need a refit sooner rather than later but all in all pretty good service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Vietnam Airlines customer review

(Australia)

Business class SGN-SYD 28/1. Traveling alone with 2 children. I booked 3 seats in a row 3A 3C and 3D. Plan was to sit 2 year old next to window as quiet and dark and therefore hopefully (for everyone's sake) she would sleep! At departure gate I was told seat 3A is broken and given new boarding cards all in different parts of the cabin. I explained my 2 year old could not sit alone however no alternative could be found except me in the 'broken' seat next to her. Cant understand why departure staff could not have rearranged seating prior to gate to accommodate us together. IFE terrible seats even those that worked were hard and uncomfortable. This airline is deteriorating each year.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Vietnam Airlines customer review

(Australia)

Flew on a range of domestic and international flights: Hanoi-Nha Trang-Ho Chi Minh City-Melbourne. The HAN-NHA flight was terrible. The plane was hot and the meal was horrible. The second flight from NHA-SGN was only a short flight. The planes were clean on both domestic legs. On the international flight from SGN- MEL the A330-200 was extremely cramped. The food was reasonably good. The AVOD is poor however and constantly freezes despite the cabin crew's best efforts to fix it. The cabin crew were quite friendly on this leg.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Vietnam Airlines customer review

(Sweden)

In past 6 months i have flown 6 international flights and 4 domestic flights with Vietnam Airlines. Have flown Frankfurt to Hanoi return. Hanoi to Nha Trang. Hanoi to Da Nang. and Hanoi to Bangkok return. Very friendly staff and excellent food onboard. Will be flying them again soon to Hanoi.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Vietnam Airlines customer review

(United Kingdom)

January 5 2013. LGW-SGN-DAD / HUI-SGN-LGW. Swissport ground staff at LGW very unapproachable and cold faced. Boarding was smooth at least. Vietnam Airlines operate very tired looking 777-200ers 3-3-3 config. Cabin crew on all sectors were unfriendly and lacked common knowledge of the English language. LGW-SGN flight left on time and lunch was thrown out by the crew with a selection of drinks. Inflight entertainment is a small screen with about 4 channels if they are working. Don't bother using your call bell we did not see the crew in the cabin for about 9 hours. Prior to take off none of the crew checked seatbelts / seats upright / electronic equipment etc. Seatbelt sign came on throughout the flight which nobody checked. Upon Landing baggage was in the aisles blankets not stowed away. Vietnam airlines domestic product is dreadful - old A321s and no service on a 1hr 20 flight - a bottle of water and a wet wipe. HUI-LGW via SGN - similarly dissatisfied service flights on time to say the least. Cabin was extremely hot on SGN-LGW sector asked 3 times to turn it down but this request ignored. I shall never travel with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Vietnam Airlines customer review

(Germany)

SGN-BKK-SGN A321. Both flights were on time. Service was excellent and the staff very friendly and enthusiastic. Though the flight time was only about 1.5 hours VN provides a choice between two different meals and many different beverages. A good choice for travel within South East Asia.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Vietnam Airlines customer review

(United Kingdom)

London Gatwick to Hanoi return. On the way out there were no PTVs the mainscreen TV's did not work the cabin was incredibly hot and the toilet behind my seat was broken. The seats were in poor condition. On arrival we waited over an hour for our baggage with no explanation or apology. I paid for a standby upgrade option on the way back and asked to upgrade to business class at the Vietnam Airlines desk in Hanoi airport but was told it was full. I later discovered this not to be the case. Only mainscreen TV's on the way back although the TV in the aisle did work this time. There were no midflight snack sandwiches on this flight but the Asian option of pot noodles I did not want. On arrival to LGW we were told that not all the baggage had been put on the plane and were given forms to fill in. We spent 4 hours in the airport queuing to hand in our forms.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Vietnam Airlines customer review

(Vietnam)

HCMC - Paris. Though VN Airlines say they have web check in the facility on their website does not function and they have no web check-in desks at the airport. Entertainment non existent and silence from the flight deck. Minimal food/beverages provided and all in all a long boring and uncomfortable flight - not to be recommended.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no