VietJet Air

Not Verified | I had low expectations for VietJet Air but unfortunately, that low expectation was not low enough. Below the low expectations: Website: payment issue. Dismissive crew members. Incompetent team manager, Confidently makes mistakes with our pre-booked seats and then commands us to get a refund. Above expectation: Flight did not get canceled: Only 30 minutes delay. Been a long time since I got this annoyed.

Not Verified | Horrible experience. Worst flight I have ever had in my life. Flight was delayed from both sides and did not bother to provide a glass of water to travellers. Did not accept Indian currency, Visa card and nor Bali currency.

Not Verified | Although Vietjet were happy to take my money and issue me a ticket they refused to print my boarding pass as I did not have a visa to enter India. There was no mention of this when booking the ticket. I explained, until I was exasperated, that I was transiting in Mumbai with a connecting flight onto Paris within 4 hours and the Indian authorities did not require a visa for this. Mumbai has a transit area for onward flights, both Vietjet and Air France use terminal 2 so there is simply no need to leave the transit area. None of this was of any interest to Vietjet who refused to let me board as I didn’t have a visa for India. I missed my connecting flight Mumbai to Paris and my Paris to London flight. I was not the only traveller subjected to arbitrary ruling on this on this day.

✅ Trip Verified | One of the most disgusting airlines. Totally filthy plane. I used my wet wipes and 4 blackened wet wipe pieces after, the seat was still dirty. Zero legroom. I have flow other low cost airlines in Asia and this is by far the worst. Rude staff at check in, checked every single thing just to make an extra buck off you (the fare wasn't that cheap). Zero kindness. Zero human skills. Gate changed last minute. Onboard crew were pleasant though but not much interaction since this is a zero service airline

Not Verified | Absolutely horrendous experience. Of the dozens of airlines I have flown VietJet ranks at the absolute bottom of the list, making Ryanair and JetBlue look like luxury airlines by comparison. Quite frankly, there was likely better service on the last chopper out of Saigon than exists on VietJet’s flights.

✅ Trip Verified | Simple and efficient service. All as scheduled. Easy to check-in, well maintained cabin, legroom just enough, my luggage was on the conveyor belt in a minute. After reading the reviews here I was quite worried. However, as I flew other no-frills airlines in Europe and Asia I was quite pleased with the experience.

✅ Trip Verified | This is the worst airline I have ever been on!! We are currently sat on the airline waiting to fly only to be told we will be two hours late in setting off!! Absolutely rubbish!! Never again!! Don’t book with this airline!!

✅ Trip Verified | Flying from Ho Chi Min to Da Nang. Ground transport bus narrowly missed crashing into fuel tanker. Aircon on aircraft was not working when be boarded in 35c. Aircon did not work entire flight duration. Kids screaming and passengers fanning themselves with air safety cards to keep cool. No safety instructions from crew.

✅ Trip Verified | The worst flying experience I have had, and I have flown hundreds of times. The airport check in staff were rude, uncooperative, and misleading. No greeting when I approached the desk. No eye contact. But there was a lot of hostility and laissez-faire nonsense. I am British but live in Hong Kong. The staff member didn't understand that residency in Hong Kong means a Hong Kong Identity Card is proof enough to travel. Then, my carry on case was weighed and was .9 over weight, and I was told a fee was payable. After I had paid this, I was told that the case was too heavy to carry on to the plane. It would, as such, have to travel in the hold. Absurd. This added forty minutes to my wait time at Hong Kong Airport. As for the flight: it left late, arrived late, the staff were incompetent, the refreshments were poor, and then landing was woeful. Overall, a terrible airline and an awful flying experience. I will not fly with them again. Vietnam Airlines is far superior.

Not Verified | You really get what you pay for! I would rather walk than take this airline again. Unhelpful customer service and cramped small seats. Do yourself a favour and pay a bit more for a better experience.