VietJet Air

✅ Trip Verified | Terrible! We we packed like sardines in the bus that took us to the plane. Actually, I was gasping for air and had to squeeze out of the bus to wait for the next one which was nearly as packed. Second, the seats on the plane were narrow and extremely uncomfortable (the flight lasted 5 hours 10 min), with no individual entertainment system. Everything, even water, was for sale. Third - attention! The toilets did not work! When I tried to use the lavatory, the toilet was full. I addressed a flight attendant about it (she was sitting nearby checking her phone), and received the reply that the toilets were "inoperable" and they (the crew) "had no choice." I though it was the passengers who had no choice. I used the lavatory anyway, and you can imagine how pleasant it was. Finally, the huge baggage sticker was glued to my suitcase in such a way that I had to scrub it off, and there are still traces of it on my suitcase. How can such an airline still keep flying?

✅ Trip Verified | Do not under any circumstances use this airline, total joke. One cabin bag, make you check in valuables without a care. Should not be in existence or allowed to fly. Discourtesy abounds, nothing good to say, plane is late 3hrs every day no compensation.

✅ Trip Verified |  Worst airline experience in my life, and I fly often. Ground staff super rude, they charged me extra for my guitar when arrived to the boarding gate and left me no choice than pay. Did not call a manager when I asked to talk to one, and threatened to call the police because I wanted to recorded the interaction, I was being polite throughout the whole interaction. Flights were delayed and staff was generally horrible, also the flight was very bumpy and not fluid. They charge extra for water and coffee on flight. Will never fly with them again, and suggest all my musicians fellows to check out their elongated policies before purchasing their flights.

✅ Trip Verified | I had moved my booking back by 2 weeks but hadn't yet paid. I was told I could just pay when I check-in. I'll admit, I was pretty nervous about that. It seemed way too last minute. Sure enough, when I went to check-in there was an issue. However, the way the staff worked to resolve the problem was heart warming. I saw at least 5 different people working on a solution for me. And there were more behind the scenes because there were phone calls and messages being made. It was obvious how seriously they took getting me home. I would definitely fly with VietJet again.

✅ Trip Verified | It's amazing how this cheap and poor company are still operating. They changed the flight schedule with no previous advice, after that they were still late on their new schedule, but you can not complain or say anything to them. The authorities don’t care about passengers. I would never recommend this company to anyone. Better if you can pay a little bit more and use other flight company, inside Vietnam, Vietnam Airlines. If you don't want to be cheated, stressed or angry, do not buy tickets with VietJet.

✅ Trip Verified | We flew Vietjet from Bangkok to Chiangmai again in many years. The check-in was very smooth and the boarding was very good due to systematic calling. The seat was quite good and comfy with a lot of legroom. The cabin crew were nice and efficient. The flight from BKK to CMK back and forth was smooth and arrived earlier than schedule. Only minus point was there were no drinks or snacks offered, you have to purchase only.

✅ Trip Verified | We are group of sixteen persons traveling for a pleasure trip, we all are senior citizens above the age of 58 and three ladies of the group are wheel chair travellers. First we have to undergo terrible mental agony in requesting for wheel chair but at last after waiting for an hour got two wheel chairs. One of the passengers is completely disabled. She was left at the gate from where she had to step down around 20 steps which she cannot, the fellow passengers lifted her in their arms and let her get into the bus. All the airline staff were just watching and did not take any initiative to help. What a pity to the airline.

✅ Trip Verified | They have a hidden policy where your carry-on and personal item combined weight can only be 7kg and if your over its 1500B that and you have to check one. One laptop a pair of shoes and a book was exactly 7kg. So you are pretty much forced to check a bag on their flights. What a terrible policy that's clearly ment to force customers into paying for baggage charges. Went on 2 different airlines before catching this garbage one and they are the only ones with this extremely low weight bag policy. AVOID at all cost. Even US discount lines end up being cheaper when including this scam fee. No wonder why they have an exceedingly high one star review level.

Not Verified | This is an airline I would never fly with. To start of my journey, the ground staff at the check-in counter was really rude. She took out her temper on me from her interaction with the previous customer. It seemed from the attitude of the ground staff that they only cared about their Skyboss customers and that they were doing us a favour by checking us in. The flight seats were really cramped even for a petite person like myself. For the first leg of the journey, the cabin crew barely spoke or understood English. I was only given two 500 ml water bottles for the entire 8hr of the flight. I wasn't also served the extra meal that I had paid and pre-booked. For the second part of the journey, I was quite dehydrated and asked for a glass of water from the cabin crew. She flatly ordered me to go back to my seat and happily chatted away with her colleague. I got the requested glass, albeit only half-filled approximately 15 minutes later. They also refused to serve water to my co-passengers mentioning that they didn't have enough water on board for everyone (even to buy) and only prioritised the business class passengers. There was a huge quarrel on board due to the same issue with the cabin crew even yelling at the passengers. The toilets were totally clogged and dirty. I would definitely recommend staying away from this airline. Would have given negative points if that was possible.

✅ Trip Verified | Vietjet air is the worst airline I have ever flown. I paid for my flight several months in advance with priceline.com, for around 60$ USD per seat, and there was 2 checked bags and 1 carry on included. When I went to the counter to check my bags, they had changed my flight number and time and said they had no record of baggage fees included, so they charged me 257$ USD. They then proceeded to bounce me around from line to line because their employees are beyond incompetent. They kept me waiting, knowing full well that I still thought I was on the original flight that was about to leave in 15 min by the time I finished bouncing around and paying my baggage fees. Not one of the employees I talked to ever mentioned my flight was changed to almost 2 hours later. I would highly suggest that no one books a flight on Vietjet air. You may think you are getting a deal booking with them, but as I mentioned, they will try to scam you. I am also going to complain to priceline.com, but I am sure this is not their fault and the fault lies purely with Vietjet air.