VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 102 reviews
4/10
No Skytrax Rating
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9/10

"get a very cheap ticket"

(China)

Verified Review | Thanh Hoa to Ho Chi Minh. My friend recommended VietJet Air for my holiday trip to Taiwan. He showed me some tips to get a very cheap ticket even for free from this airline. Moreover not only just that affordable price I also feel so comfortable when flight with VietJet. The crew are young and willing to help passengers with their request.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteThanh Hoa to Ho Chi Minh
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"because its quite cheap"

(Vietnam)

Verified Review | Chu Lai to Ho Chi Minh City. I chose Vietjet air because its quite cheap. I was impressed about the song when the plane take off. On the way to Bangkok I flew with economy class. The on board food was nice and they have many movies for in-flight entertainment. Totally I think it was a great flight and I will fly with VJA again.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteChu Lai to Ho Chi Minh City
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"don't recommend VietJet"

(South Korea)

Verified Review | Danang to Hanoi. The service was terrible. They didn't announced the plane has delayed or not so we had to go and check by ourselves. I asked about the reason and the changing of the gate but they keep saying that it has delayed very unkindly and it annoyed me a lot. Therefore, for the people who are considering about coming Vietnam through this airline, I don't recommend VietJet Airlines at all.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteDanang to Hanoi
Date FlownJuly 2017
Ground Service 12345
Value For Money 12345
no
1/10

"very poor service"

(Australia)

Verified Review | Very poor service from VietJet Air, flight from Da Nang to Ho Chi Minh City was changed to 2 hours early due to overbooked flight. I had booked my flights months before and at the last minute received an email saying your flight has been changed when I called up to try and change to a later flight they refused. Every single domestic flight I had flown with them was changed or significantly delayed. Very frustrating.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteDa Nang to Ho Chi Minh City
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Never again Vietjet"

(Liechtenstein)

Verified Review | Ho Chi Minh to Hanoi. We first booked a flight to Hanoi at 19:10. Vietjet then put us on another flight one hour later. There was a notification via travel agency. On the day of departure, when we wanted to check in again, we were put on another flight, yet again which was to depart one hour later again. There was no notification about that, neither via airline, nor travel agency. Shortly before boarding there was an announcement that boarding will be delayed another 2 hours because of late arrival. So from our initial departure, we were delayed until past midnight with the departure. We reached our hotel at around 3 am. Never again Vietjet!
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteHo Chi Minh to Hanoi
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"I would fly with them again"

(Australia)

Verified Review | Bangkok to Ho Chi Min City. I was a little apprehensive about taking any flight between these two cities. The reviews seem to indicate problems with unreliability with timeliness or cancellations at short notice. Check in was quick and I finished with Emergency Row exits on a flight which did not have a full load. The flight left a few minutes late but landed on time in Ho Chi Min City. A light meal was served but there was no in flight entertainment (not unexpected on a one hour flight). The interior of the plane was clean and everything seemed to work. There were no significant delays in getting luggage from the flight. The performance was much better than I expected so I would fly with them again.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBangkok to Ho Chi Min City
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"polite and friendly crew staff"

(Vietnam)

Verified Review | We booked the tickets from Ho Chi Minh City to Thanh Hoa through the tour company, I had never heard of Vietjet Air before this trip. And it was also the first time I’ve flown in Skyboss class. They provided new flight concept with quiet and private spaces to relax. Moreover, they gave us the professional services with polite and friendly crew staff. Thank you for making this experience so much impressive.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHo Chi Minh City to Thanh Hoa
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"decent for a low cost airline"

(India)

Verified Review | Ho Chi Minh to Chu Lai. Booked on this as Jet star Pacific flight BL 226 cancelled as an alternative it was decided to travel on Viet jet. as I had only hand bag did the Kiosk check in very hassle free and completed Security check, it has to be noted in security check Boarding pass checked along with ID / Passport. Boarding gates opened at 20 Min Prior to departure every one is queued up but at aircraft boarding all hell broken out as if flight will taken off without them - boarding boarding staff could managed better. Onboard seat comfort is good leg room also decent for a low cost airline. Took off in time Arrived at Chu Lai hassle free de boarding as I didn't have a checked in bag, I didn't have any experience on baggage handling.
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHo Chi Minh to Chu Lai
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"VietJet is always delayed"

(Vietnam)

Verified Review | Taipei to Ho Chi Minh City. I have flown with the airline numerous times since their fares are affordable, but their flights are almost never on time. I understand that Vietnam's airports are very busy and, in Saigon's case, operating above capacity, but VietJet's consistent inability to stick even close to schedule is extremely frustrating. There is rarely any explanation beyond 'the plane arrived late,' and never any effort to apologize to passengers. It has become a running joke among people living here that VietJet is always delayed. I also hate having to use a bus to get to the plane for nearly every flight to/from Saigon, even when there are jetways available.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteTaipei to Ho Chi Minh City
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"staff were happy to help"

(Vietnam)

Verified Review | Flew from Buon Ma Thuot to Hanoi with VietJet Air. Flight was mostly full but the service from the staff was still fine - frequently offered water and other drinks, food came at the right times and staff were happy to help with whatever was needed. Overall, very pleased with this airline and would recommend.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteBuon Ma Thuot to Hanoi
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes