✅ Trip Verified
| Domestic Hui to Hanoi 14th August 2018 on a new A320 aircraft. I had changed this ticket several times through own web booking management and through phone service. The change fees are so exorbitant that’s it’s often better to discard the first tickets and buy new. Whenever I make a change I lose all prepaid services (luggage meals etc.) and must pay these again for the new itinerary. The worst is the numerous emails one receives prior to departure on “possible schedule changes”: it is not clear whether there is change or not and they send again and again – very stressful as you assume there is a change but most often not. Worse are the frequent schedule changes and flight amalgamations that jeopardise plans and make travelling ridiculous. This time I had booked 6 months in advance – but 5 weeks prior to departure they relegated their morning flight to Hanoi making it difficult/impossible for me to use the ticket unless I went a day earlier and spent a night extra in Hanoi. That gave me serious other problems and I had to travel a day earlier to enable me to catch my connecting international flight from Hanoi. That proved difficult and costly. Useless airline unless you are lucky. However, “luck” counts a frequency of only 60-80% of my flights taken with them. I tend stick to Vietnamairlines and Jetstar on domestic travelling in Vietnam. Onboard, Vietjetair are absolutely fine with fresh staff and fair pricing. However, that faints compared to numerous delays, cancellations, and sudden schedule changes. Not an airline for busy professionals but at times it works fine, particularly if paired with patience. The prices are very reasonable if bought through campaigns or well in advance. But when it comes to travel day it will show whether it was worth the savings. They don’t want to “discuss” their own changes – they just assign a new time. In this case, eventually they pretend to pity me and extraordinary “allowed me” a single and unusual date change so I could be on time for onwards international flights. I decided to go with them as another ticket with Vietnam Airlines would now be expensive. It became a bumpy, and tedious process before all details were straightened out (e.g. they tend to cancel meal and baggage and add-ons if they reschedule the flight – just eating up passengers money in a shameful, aggressive behaviour. Flight was full, but service, and FAs onboard were fine, so eventually I had some luck. Onboard, I bought hot meals and drinks reasonably priced. Became delayed 25 Minutes due to “cargo problems” – merely due to too short turn-around time-slot in Hue.