VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 135 reviews
4/10
No Skytrax Rating
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1/10

"wait overnight in a cold airport"

(Thailand)

Trip Verified | Chiang Mai to Bangkok. I arrived at the airport on new year's eve to find that my flight had been cancelled and the airport closed. Both the airport and the airline continued to show the flight as scheduled. Thai passengers had been contacted to inform of the cancellation, but foreigners not. There was not one member of staff from the airline there. They didn't answer the helpline phone number, despite numerous calls, nor answer Facebook messages. We discovered that the airline had known of the airport closure long before, but had continued to sell tickets. We received no accommodation, meals or transport, and were left to wait overnight in a cold airport. To this point I have received no compensation nor an apology.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteChiang Mai to Bangkok
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"departed almost 6 hours late"

(South Korea)

Trip Verified | Hanoi to Seoul. The airplane departed almost 6 hours late and we had to stay on board all the time. The pilot's announcements were hardly understandable due to his English level or pronunciation. After around 4 hours, all I understood was: Please wait. That was all. Another point that made the experience even worse was that the food was sold out after a while. I sum it up: No food during a total time of 12 hours inside a plane and no clear information. The flight back was also delayed for one hour. The ground service staff seemed to be very stressed and they seemed uncoordinated. The flight was cheap but not worth the price. Furthermore, we did not receive any voucher.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHanoi to Seoul
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"delayed for around 5 hours"

(United States)

Trip Verified | Phu Quoc to Ho Chi Minh City. Our flight was originally scheduled to depart at 4:45PM on Dec 30th, 2017. Around noon, I decided to check our flight status just to confirm, I found out that our flight got moved up one hour, 3:45pm. Around 2PM, my hotel receptionist notified me that my flight got delayed for around 5 hours, 9:10PM. I then went to the Phu Quoc airport to see if they could arrange me a new flight and possibly tell me what on earth happened. When I got there, there was already a huge line for Vietjet customer service counter. The customer rep told me that there was nothing they could do about it and they agreed to compensate each passenger 200k vnd. Fortunately, I did not have any connecting flight after otherwise this would be a much worse disaster.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePhu Quoc to Ho Chi Minh City
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
4/10

"Very disappointed overall"

(United Kingdom)

Trip Verified | Ho Chi Minh to Hanoi. Terrible pre-flight experience. Was delayed by over 1 hour at HCM. Departure time from HCM was almost the time we were due to arrive at Hanoi! I write this review as I sit and wait to board another Vietjet flight from Hanoi to Yangon - also delayed. Take off was due at 17.15 - it's now 17.12 with now sign of even boarding the plane. I had hoped my experience from HCM to Hanoi was perhaps an isolated incident but not to be. The flight itself (once we got going) was fine. Attentive staff. Very disappointed overall.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHo Chi Minh to Hanoi
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight was delayed"

(Vietnam)

Trip Verified | Bangkok to Ho Chi Minh City flight was scheduled for 20:15. When we checked in, flight was delayed till 21:45 with no gate info. At 22:00 an update on the board said flight was scheduled at 23:15, but still no gate update. We’re still waiting at the airport, it is now 22:15.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBangkok to Ho Chi Minh City
Date FlownDecember 2017
Ground Service 12345
Value For Money 12345
no
2/10

"upset by the lack of service"

(Netherlands)

Trip Verified | Da Nang to Ho Chi Minh City. This is the first time I am flying with this airline and I just have to mention how rude the staff is - especially at check in. My experience was beyond normal. After explaining my situation, the lady at the counter refused to check me in and left. Her colleagues had to take her over. When I wanted to speak to the manager or team leader there was no one. I am extremely upset by the lack of service. This will be the last time flying with this air company.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDa Nang to Ho Chi Minh City
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"seat is quite comfortable"

(South Korea)

Trip Verified | Hanoi to Danang. The interior of the aircraft is quite spacious.  The seat is quite comfortable. Fabric seats and details are still quite new.  When I got on the plane, I felt quite cold so I asked the flight attendant a blanket and I slept better. I would like to comment on the food on the flight a bit, I feel it a bit sweet. I am looking forward to my later flights. Hope I will have more experience and get good service. 
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHanoi to Danang
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"Very frustrating experience"

(France)

Trip Verified | Phu Quoc to Hanoi. Very poor experience at Phu Quoc counter, where they basically don't understand the child priority concept. Having a small baby you usually get to check in in a priority line so that you can be done quickly and then attend to your baby. Not with VietJet Air. They basically make you line up, and when you ask if you can go to the priority line they ask you if you have SkyBoss membership. Their English is so poor that you cannot make them understand all airlines let families with babies go through the business check in. Very frustrating experience.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RoutePhu Quoc to Hanoi
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"their services was attentive"

(South Korea)

Trip Verified | Hanoi to Incheon. I found their services to the passenger was attentive.  I found a skilled-staff at this airline, and they had a polite attitude. I can mention ticket agents and check-in clerks. They worked in a hurry to ensure that passengers didn't have to wait. If I have to comment, I think that flight attendants should smile while all you are working. 
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHanoi to Incheon
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"avoid this airline"

(United Kingdom)

Trip Verified | Phu Quoc to Ho Chi Minh city. I flew with this airline on my last days holidays in Vietnam. The outbound flight was ok, but the return flight was the worst flight in my life. While starting descending towards Ho Chi Minh city the pilot accelerated and the flight dropped at least 20 meters then it continued to swing right / left with many air gaps. It was really awful it almost made me feel sick, there were no turbulence, beautiful sunny day so The worst experience in my life, avoid this airline.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePhu Quoc to Ho Chi Minh city
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no