VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 117 reviews
4/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

"usually change the flight schedule"

(Vietnam)

Verified Review | Hanoi to Da Nang. Horrible experience. Vietjet air usually change the flight schedule, delayed very often. This time, my flight ticket was changed 4 hours earlier than original ticket that it become junk. I'm sick and tired of poor service, never buy Vietjet Air tickets in the future.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHanoi to Da Nang
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"very unpleasant experience"

(Vietnam)

Verified Review | Queued for over one hour to check in in Ho Chi Minh City, nearly missed my flight to Da Nang, rushed through security and for there with 2 minutes to spare. Then queued for another ten minutes. Then they announced the flight was delayed, ten minutes after it was supposed to leave. Terrible service in the airport. Nobody to help me while I was getting very worried about missing my flight. Huge queues of equally stressed people. A very unpleasant experience
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHo Chi Minh City to Da Nang
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Very rude and unhelpful staff"

(United Kingdom)

Verified Review | Flew VietJet Air from Phuket to Bangkok. Very rude and unhelpful staff. I’ve booked three trips with this airline from the UK, and on the first two trips I found that I was unable to fit into the seats as I am 6‘1“ tall . I fit into every other airline seat I have flown with. It would appear that this airline has specified a smaller gap between seats in order to squeeze more people on the aircraft. On the first two trips, the staff reluctantly had to move people from the emergency exit seats so that I could actually safely sit down. On the third trip I asked for an emergency exit seat at the check-in, and was greeted with the fact that I would have to pay extra. When I explained that I could not fit into the seats, I was told that it was my fault. They would accept no responsibility, incorrectly blaming Airbus. I was treated very disrespectfully I was made to feel shameful of my situation. I complained to the manager, who in fact was worse than the check-in girl. I would suggest that you fly with a more reputable airline who value customer service and return business.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePhuket to Bangkok
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"efficient and sociable staff"

(Vietnam)

Verified Review | Flew Hue to Da Nang via Hanoi on 18th and 23rd October 2017. VietJet Air domestic is pure gambling with departures. In this case they cancelled a midday flight 2 weeks before and put me on an afternoon flight four hours later. I suspect they cancel if loads are low and also transfer low-payers to less popular flights if full-payers are starting to fill the flights. At times they combine flights to get more load, but they hide it by giving other reasons. In this case I could manage the change – provided that it did not change again – one never knows. They are not even transparent with the changes – they issue robotically new schedules and have to re-check everything carefully. This takes time and at times these “likely re-schedulings” are sent five times prior to departure. This is stressful and time-consuming – whether or whether not there is a change detected. Tickets might be cheap (promotional fares of zero VND ends up in at least 500,000 VND) - but with add-ons and all kind of funny fees they become de facto expensive and are unchangeable for a reasonable amount (better buy a new ticket). Luggage policy at check-in is unpredictable – at times they are generous – next time rude and merciless. FA staff on board are good, fresh, and nice. Aircrafts fresh and colourful. Menu’s and sales items on board are quite comprehensive and prices are medium, not cheap, but cheaper than in the airport. Mainly bus-gating applies (leave or arrive aircraft by bus). I stopped using them for business and flights with international connections. At times I buy for fun if promotions are on and I am not busy. I then expect nothing and might get a good surprise. The chances that everything goes normal, timely, and smooth from ticket purchase to departure I will estimate being only 60% likely. On monitors in airports they hide delays and do not announce actual departures. These are even hidden (not informed to?) on most flight-tracking tools. VJ international and regional appears to be much more reliable. All the problems they tend to dump in Vietnam. Anyway, how did it go in this particular case? I was maybe luckier than normal as the two flights eventually went on-time (after they rescheduled some days in advance), FA service was good, cabin fresh, colourful and marvellous, well-polstered seats. They were not picky on very big hand-luggage. For the 50 USD paid in total it was a bargain, despite forced flight changes. Aircrafts were in both cases brand new A321s. They gave me the best seats onboard without paying extra. Check-in took 5 minutes in queue which is acceptable. No IFE, but excellent, efficient, and sociable staff on-board making passengers in a good mood. Without all these flight changes (and potential delays) they could be rated up to 9 of 10.
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHue to Da Nang via Hanoi
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"incompetent staff at VietJet Air"

(Germany)

Verified Review | Bangkok to Phuket. I paid for seats with more space and 2 of us did not get them. I write an email with my booking number and seat details. The first answer was that they want have the the booking number - I gave it to them twice. Tbe second answer they want I tell them the seats numbers of my passengers who didnt get the paid place - I gave it twice! They do not want refund my money and that is betraying. Absolutely incompetent staff at VietJet Air.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBangkok to Phuket
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"Terrible service"

(Vietnam)

Verified Review | Terrible service. My mom has lost her phone and asked for help from the staff at VietJet Air's check in area and what they replied is irresponsible and unacceptable. They argued with me at the airport that they are not responsible for this and I should have taken care of it by myself in a bad manner. I have called to VietJet Air hotline and emailed about the case but no feedback. I'm surprised people still use its service. Probably just because it's dirt cheap.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHo Chi Minh to Da Lat
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"seats were good quality"

(Netherlands)

Verified Review | Flew VietJet Air from Buon Ma Thuot to Ha Noi. Our first time flying with this airline and it was great! The plane was clean and the seats were good quality. Staff friendly. We would try to fly with this airline again!
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteBuon Ma Thuot to Ha Noi
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"This airline is terrible"

(Vietnam)

Verified Review | Hanoi to Yangon. This airline is terrible, the only reason many people use them is there are not many choices for airline companies out of Hanoi / Vietnam. They change or cancel flights last minute (one of our flights was changed 3 times), hidden charges and poor customer service.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHanoi to Yangon
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"unacceptable and irresponsible"

(Singapore)

Verified Review | Da Nang to Ho Chi Minh. We have a connecting flight from Ho Chi Minh back to Singapore. We had problem paying for our Da Nang to Ho Chi Minh with credit cards. Cut the story short, my banks advised that it is VietjetAir who is rejecting the payment. VietjetAir hotline agent said there is nothing they can help. Suggested kindly that I make my way to Da Nang airport to buy ticket from ticket office which costs much more money. I asked what if flight is full, the agent said they can't help us, just try our luck. Is this an acceptable level of service? Terrible, unacceptable and irresponsible are all I can said of VietjetAir. Just our lousy luck.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDa Nang to Ho Chi Minh
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Be careful using this airline"

(United Kingdom)

Verified Review | Danang to Ho Chi Minh City. Be careful when using this airline as they have a habit of constantly re scheduling their flights. We had an emirates conection to make in HCMC at 00.30 on 7th Sept, so booked the 16.35 flight from Danang in May. 6 days before the flight they told us it was cancelled. They asked us to choose another flight. We chose the 14.15 flight. 3 days later the informed us there was only 1 seat available (we needed 2). So we opted for the 21.20 (which gave us less than 2hrs transfer time) providing it took off on time. At 10.00 on the day of departure they informed me by mail that the take off time was revised to 22.00. As this was too late I called and cancelled my tickets and re booked with Vietnam Airlines at a cost of £180+. When I contacted Vietjet to claim a refund of the £55 I had paid they refused, saying that as the flight was only delayed by 40 minutes I was not entitled, even the taxes and charges. Apalling customer service, will never fly with them again as they have never been on time with any flight I have made with them previously, Complete lack of customer service.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDanang to Ho Chi Minh City
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no