VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 633 reviews
3/10
No Skytrax Rating
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1/10

"constantly rude and unfriendly"

(Vietnam)

Not Verified | I have flown VietJet Air 30 plus times in the last year. 3 times this week. 2 flights delayed for over 1.5 hours. On the international flight to Thailand the weighed my computer bag with my cabin bag. Charged me 630000vnd. Their staff are constantly rude and unfriendly. I will fly other airlines where possible from now on.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDanang to Ho Chi Minch City
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Customer service is non existent."

(Singapore)

Trip Verified | VietJet allow you to pre-book a seat. A premium seat. Then they retime the flight, they keep your 90k, and don’t assign you the same seat. You are then downgraded to a standard selection with no refund. Customer service is non existent. Cheating airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDanang to Haiphong
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"does not respect the customer"

(Italy)

Trip Verified | Vietjet air is a company that does not respect the customer and does not guarantee a service up to standard. Continuous delays, cancellations and policies totally in their favor generating the worst company in Asia I have ever flown with. I had a flight from Hanoi to Hue at 18.40 and two days before the company anticipated the flight tat 11.40 make me impossible to pick up the flight. So I decided to change the route from Hainphong to Da Nang using their "credit shell" which didn't work. The service customer at phone didn't help me to solve the problem telling me to pay with credit card and then asking the refund. I did it because I had a two nights booked in Hue and there were just 4 seats available. The day before I discover my first flight has been cancelled (from Hanoi to Hue) and my new flight from Haiphong to Da Nang has been delayed about 2 hours, so I had also to check if the driver would be available at 22. So, if you wanna flight with a respect of time and customer, please don't choose Vietjet Air.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHanoi to Hue
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"lacks professionalism across the board"

(United States)

Trip Verified | The company had a delayed flight for over an hour, which made me miss my connecting flight. The ticket counter lied about the departure time and said it was only 30 minutes. The company website says vaguely that delays (not specific time to define this) would be compensated by meals, accommodations, and booking. When I spoke with the ticket counter they told me they wouldn’t help me and advised to contact the company via email. When I contacted the company, they disregarded all my documentation and said they wouldn’t help me because the delayed flight was less than 2 hrs (the ticket counter said less than 1 hr). This company has an integrity issue and lacks professionalism across the board. I had to book a new flight the next day with another airlines and sleep in the airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Very bad experience"

(Saudi Arabia)

Trip Verified | I've been flying for more 35 years. This one was the worst. They had changing gates and passengers had to ask and go from one place to another without any guidance from the agency. I was in the 4th row and first one in the line but I was the last one to be board because they wanted to fill the back of the flight first. And more than one hour of delay. Very bad experience. Never recommend this company ever.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"notorious for its delays"

(Thailand)

Trip Verified | This airline is complete trash and you should avoid if at all possible. It is notorious for its delays in the last few years, and anyone who travels somewhat regularly in Vietnam knows to avoid them. It's really too bad the black eye the burgeoning tourism industry in Vietnam is suffering due to this horrible airline. At best, they are completely incompetent, and at worst, they are deliberately listing multiple routes only to "delay" the more expensive morning routes and consolidate into the afternoon ones. I'm writing this so that we vote with our money, since no redress request or lawsuit would ever reach this airline's owner, of the country's most powerful and influential people. This is what happened to us, in what is a probably all too familiar story (delayed total 5 hours, 2 gate changes, on runway for 1.5 hours & all this for a 1-hour flight): - bought a more expensive morning flight with our 2 kids to fly out to Danang and make the most of our hotel stay and at the same time I could still get nearly a full day of Zoom meetings in - airline advised us get to airport 3 hours early - we get an email (no SMS, no call, no other forms of communication) 2.5 hours before take-off that the flight is delayed 2 hours - official policy for delays is to provide drinks if under 3 hours, but with our young kids it wasn't going to cut it so we paid for lounge access - while waiting in the lounge, we see on the screen that our flight has changed gates. It's right next to the original one so no big deal - 10 minutes before the supposed take-off, we get another announcement that the flight is further delayed 1 more hour AND another gate change having to take the stairs down - we were told that if we wanted to complain or talk to mgmt, we would have to go to the counter OUTSIDE the security area of course, we wouldn't have time to do that and clear security once more - so after a total 3.5 hour delay, we finally board the plane... only to sit on the runway for another 1.5 hours. The crew blames the traffic on the runway. At this point, I was half expecting to being forced to disembark - when the plane finally took off, all the passengers started sarcastically applauding. - throughout this entire ordeal, none of the staff or crew apologized and kept saying "they just work there". We were never offered anything of any kind. In talking with friends that live in Vietnam, they all told us they would have advised against flying with this airline had they known earlier. Now we know. And now, hopefully you know too. I vow to never fly with them again, even if it were offered free.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHCMC to Danang
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"cynical way of extracting extra money"

(United Kingdom)

Trip Verified | The purpose of this review to to complain about the airline's policy of not seating people together who are on the same booking. This is a very cynical way of extracting extra money to reserve your seat in advance. Does the airline not consider people travelling with young children or people need special care?
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Chiang Mai
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Budget air at its worst"

(Australia)

Not Verified | SGN to BNE direct. New service which I was really looking forward to. "Deluxe" economy one way at nearly $1000. Horrible online booking process that is confusing. No idea of which bags, food, seat, services in the Vietnamese only confirmation email. Latter seat selection required that I provide a credit card number! (I had already paid for this service originally.) When I checked in my aisle seat 30G was changed to 31H. Luckily I had screenshot the original selection and they reassigned me to an aisle after a lot of stuffing around. No online check in, so no bag drop. Everything done manually. Check in is a nightmare where you stand in a queue for over an hour with a thousand other people then they realise that they have no hope of getting everyone checked in and then call out the flight to check in in a different location which still takes ages because they do everything manually and don't use enough counters. Boarding was chaos, late and via many busses. Reasonably new looking A320. The flight itself was absolutely full. Seats are cramped- and I'm only small. No in seat power or any entertainment for the 8 hour flight. No soap in any of the toilets. None. Tiny meals (only one for "deluxe") with only 1 small bottle of water supplied. Lovely staff. At the gate 40 minutes late on landing and bags took about an hour to arrive on the belt with only one other flight landing ahead of us on the quiet Friday night at BNE. I have flown VietJet twice in the last 3 months and will avoid them if at all possible in future. Budget air at its worst.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHo Chi Minh City to Brisbane
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"try to make money every time"

(Vietnam)

Trip Verified | I bought Deluxe ticket. I chose seat 4A when issuing ticket but their system fails to confirm When check in at airport, staff said my seat is occupied and assigned me 10F instead. Of course it is not the comfort zone for deluxe ticket. She told me when boarding if there is vacant seat upper row, I can move to my deluxe zone. The flight VJ 926 on 10th July is not full boarded, and there are plenty of vacant rows then I ask cabin crew to move, showing my Deluxe ticket but they ask to pay, while I paid already. They try to make money every time.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHai Phong to Incheon
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The worst customer service ever"

(United States)

Trip Verified | The worst customer service ever in my life. I went through check in. The customer service lady weighed my bag. Put a tag on it and said it was ok. Got to the gate the staff charged me for the same bag saying it’s over weight. All of a sudden. The put two bags on each other and charged me $35. They then went to each person who was already approved at check in to Charge them. Mind you this flight isn’t even full. I will never come back to this airline again. Worst ever don’t do it
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHo chi minh to Bali Denpasar
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no