VietJet Air

✅ Trip Verified | From the VietJet Air review, I used to see that VietJet Air is always having flight delay or cancellation. But surprisingly it was right on times for my flights to and fro between Ho Chi Minh and Da Lat. I did encounter some problem when I booked the flight through the VietJet Air website. It is not user friendly. When I completed the booking and paid, I don’t receive the Itinerary and the booking had been cancelled at the back end. Fortunately the staff of VietJet Air Singapore was very helpful and assisted me to make a claim for a refund and it was refunded less than 30 days.

✅ Trip Verified | I had the displeasure of flying with Vietjet Air, and my experience was nothing short of a nightmare. Upon arriving at Ho Chi Minh City airport, we encountered the epitome of rudeness and unhelpfulness from their staff. To add insult to injury, one of their own employees directed us to stand in the wrong line, causing us to miss our flight. When the mistake was finally identified, we were told that the counter had closed, and we were left high and dry. Not only did Vietjet Airlines fail in their basic duty to provide accurate information and assistance to passengers, but they also had the audacity to charge us for new flights the next day. It's astounding that they had the nerve to profit from their own employees' errors and lack of professionalism. This airline's lack of accountability, customer service, and basic decency is absolutely appalling. I wouldn't recommend Vietjet Airlines to my worst enemy.

✅ Trip Verified | Horrible airline, horrible service. I'm writing this review before I even fly, although at this point I won't even be flying with VietJet anymore. Booked a flight from Singapore to Da Lat via Ho Chi Minh with VietJet last month and all seemed fine at first. We would leave Singapore, have around 2-3 hours to transit in Ho Chi Minh, before taking a domestic flight over to Da Lat. Both flights were operated by VietJet. Suddenly, VietJet informs me that they have shifted me to another flight from Singapore to Ho Chi Minh. Only thing is, this flight is 3h 50min later, meaning that I will miss my connecting flight to Da Lat. Furthermore, VietJet doesn't operate any flights from Ho Chi Minh to Da Lat after my new arrival time. They shifted me to another flight without warning, where my connecting flight now leaves before I even arrive, and would have left me stranded at Ho Chi Minh. Conveniently, their refund policy only allows for changes in timing of 4h and above. It is such a coincidence that I got shifted to a flight just under the minimum period before a refund is allowed. Reaching out their customer service was also pointless, as I just got given excuses about company policy and can only address support tickets from the same email address. Staff did not even attempt to help although the problems arose from their end. 100% will never consider flying with VietJet in the future.

✅ Trip Verified | VietJet and Ho Chi Minh airport is the worst place known to mankind to visit. Due to my last minute plans I had to book this flight, however it was more of a local bus journey and Ho Chi Minh Airport is more of a makeshift local store with no wifi or decent restroom facilities. We asked for inflight standard meal to be included at whatever price needed, we were told we need to book that 3 weeks in advance, how am I supposed to do that if I booked my tickets one week before the flight. I can provide email replies from the flight support. If you want to protect your mental peace travel via some other airline and avoid distress and rude airport staff behavior. Airport staff treats foreigners as untouchables and no one is willing to help. Overall disgusting experience! I hope this helps you avoid similar experience. Have a nice day!

✅ Trip Verified | My recent experience with this airline was incredibly disappointing, and I strongly discourage choosing them for your travels. Delays and rescheduled flights marred my entire journey, leaving me frustrated and inconvenienced. For instance, my recent arrival in Tokyo, scheduled for 1 AM, was significantly delayed, and I didn't collect my rain-soaked luggage until 3 AM, highlighting a lack of care for passengers' belongings. If you have connecting flights or time-sensitive plans, I caution against booking with this airline due to their chronic delays and disruptions. Additionally, I observed minimal oversight regarding carry-on luggage on multiple flights, raising concerns about safety and fairness. In conclusion, investing a bit more in a more reliable airline that values punctuality and passenger satisfaction is a wise choice. This airline's numerous delays, negligence towards passengers' belongings, and lax enforcement of carry-on rules make it one to avoid at all costs, ensuring a more peaceful and enjoyable travel experience elsewhere. Todos vuelos los retrazaron, o me cambiaron el pasaje más tarde o el avión despegó tarde. De hecho, acabo de bajar en tokio donde llegabamos a las 1AM y donde llegamos mucho más tarde, recién ahora a las 3AM salí con mi maleta, que por cierto está completamente mojada por la lluvia. Ningún cuidado. Yo recomendaría firmemente no tomar ningún vuelo con ellos que dependa para tomar un vuelo siguiente, porque van seguramente lo van a perder. No tuve problema con el sobrepeso, porque pagué siempre por bodega para ahorra el dolor de cabeza, aunque llevaba unos pocos kilos de más en mi bolso de mano. Eso sí, no vi a nadie revisando en dos vuelos Hanoi - Ho Chi Minh; Ho Chi Minh - Tokio. Gastar un poquito más y se van seguros.

Not Verified | I had low expectations for VietJet Air but unfortunately, that low expectation was not low enough. Below the low expectations: Website: payment issue. Dismissive crew members. Incompetent team manager, Confidently makes mistakes with our pre-booked seats and then commands us to get a refund. Above expectation: Flight did not get canceled: Only 30 minutes delay. Been a long time since I got this annoyed.

Not Verified | Horrible experience. Worst flight I have ever had in my life. Flight was delayed from both sides and did not bother to provide a glass of water to travellers. Did not accept Indian currency, Visa card and nor Bali currency.

Not Verified | Although Vietjet were happy to take my money and issue me a ticket they refused to print my boarding pass as I did not have a visa to enter India. There was no mention of this when booking the ticket. I explained, until I was exasperated, that I was transiting in Mumbai with a connecting flight onto Paris within 4 hours and the Indian authorities did not require a visa for this. Mumbai has a transit area for onward flights, both Vietjet and Air France use terminal 2 so there is simply no need to leave the transit area. None of this was of any interest to Vietjet who refused to let me board as I didn’t have a visa for India. I missed my connecting flight Mumbai to Paris and my Paris to London flight. I was not the only traveller subjected to arbitrary ruling on this on this day.

✅ Trip Verified | One of the most disgusting airlines. Totally filthy plane. I used my wet wipes and 4 blackened wet wipe pieces after, the seat was still dirty. Zero legroom. I have flow other low cost airlines in Asia and this is by far the worst. Rude staff at check in, checked every single thing just to make an extra buck off you (the fare wasn't that cheap). Zero kindness. Zero human skills. Gate changed last minute. Onboard crew were pleasant though but not much interaction since this is a zero service airline

Not Verified | Absolutely horrendous experience. Of the dozens of airlines I have flown VietJet ranks at the absolute bottom of the list, making Ryanair and JetBlue look like luxury airlines by comparison. Quite frankly, there was likely better service on the last chopper out of Saigon than exists on VietJet’s flights.