VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 117 reviews
4/10
No Skytrax Rating
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8/10

"their services was attentive"

(South Korea)

Trip Verified | Hanoi to Incheon. I found their services to the passenger was attentive.  I found a skilled-staff at this airline, and they had a polite attitude. I can mention ticket agents and check-in clerks. They worked in a hurry to ensure that passengers didn't have to wait. If I have to comment, I think that flight attendants should smile while all you are working. 
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHanoi to Incheon
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"avoid this airline"

(United Kingdom)

Trip Verified | Phu Quoc to Ho Chi Minh city. I flew with this airline on my last days holidays in Vietnam. The outbound flight was ok, but the return flight was the worst flight in my life. While starting descending towards Ho Chi Minh city the pilot accelerated and the flight dropped at least 20 meters then it continued to swing right / left with many air gaps. It was really awful it almost made me feel sick, there were no turbulence, beautiful sunny day so The worst experience in my life, avoid this airline.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePhu Quoc to Ho Chi Minh city
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"will nickel and dime for everything"

(United States)

Trip Verified | Terrible airline. Ground staff are completely incompetent and do not possess any critical thinking skills. Tried to purchase tickets on their poorly designed website for the day of and could not complete the purchase using different computers and cards even though my bank showed temp authorizations. Went to the airport directly to purchase ticket and the lady at the counter was rude, unprofessional and only offered a seat at a premium price (totally not worth it for this airline). Delays occurred on both the outgoing and return flights with no reason from the staff. They will nickel and dime for everything and it is obvious that staff are young and poorly paid - no motivation. I have never flown a LCC such as this and would not recommend it to anyone.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHo Chi Minh to Bangkok
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"worth for the budget airline"

(Thailand)

Trip Verified | Bangkok to Phuket, just a few minutes late but no big deal, the flight was smooth. I reserved via their website which was very easy to use and was given the option to choose my vegetarian meal with cheaper price in compare without pre-order. Upon arrival they were so courteous and willing to help me out. I was running a bit behind and gave me a priority pass to get to flight on time. It was worth for the budget airline.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBangkok to Phuket
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Two bad experiences with Vietjet"

(Croatia)

Trip Verified | Phuket to Bangkok. Two bad experiences with Vietjet Air My friend and I picked VietjetAir to fly from Bangkok to Phuket and back since this company operate from Suvarnabhumi airport. From here we supposed to fly back to our home country. On Sunday, November 19, our flight VZ308 was scheduled on 14:30 but was delayed till 17:00 when we have started to board. During that time we were directed to several different gates without any communication with Vietjet Air’s staff. I can accept explanation and excuse but no one from company's ground staff didn't address to us, no speakerphone, no nothing. On official display no accurate info about the flight. On company's application no update, only info was on display in front of gates. However, we finally landed to Phuket after more then 3 hours delay. We heard rumors at the airport that Vietjet Air on that day combined 3 flights in one. Hard to believe. Anyway, after this experience we contacted officials at Vietjet Air receiving from them polite answer saying almost nothing. We thought this cannot be repeated in 6 days when we planned to fly back. Lot of people need to catch connecting flights and we thought this will guarantee punctuality. But that was a mistake. On November 25, our flight VZ301 was scheduled at 13:25 with arriving time to Bangkok at 14:55. We had almost 6 hours to catch connecting flight back to Europe via Doha. But Vietje tAir announced delay: first for 30 min, then for another 30 min when we asked what for, the answer was due to bad weather, heavy rain. We were surprised with this explanation since other companies operate normally at the same time?! What is happening during monsoon season? After this explanation we were told that there is no fuel for the airplane so the plane has to go to another airport to get fuel. During 4 hours before we took-off, we were directed several times to different gates. A bunch of freaked up passengers led by less or completely incompetent personnel. Staff from other aircraft companies looked at us astonished. Plenty of different people from Vietjet Air were on the ground trying to help us. They made confusion to other company at the final gate making additional line to board. When we seated inside aircraft we could not take off since something was wrong with list off passengers?! The man from check in began to sweat. He approached to several passengers asking them to show boarding passes. He spent 10-15 min in aircraft. Passengers started to show dissatisfaction more and more. After 4 hours from scheduled departure time we finally took off. You can imagine what kind of running we, and other passengers from this plane, had at the Suvarnabhumi airport wishing to catch connecting flights. We finally succeeded to board our international flight on time thanks to excellent organization of that company and the airport itself. Since that time at Suvarnabhumi and Phuket airports we noticed different low coast aircraft companies operating domestic flights on time with much more professionalism. If we will go back to Thailand, we sure will never use Vietjet Air again. Experience with this company almost ruined our holiday in that beautiful country.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RoutePhuket to Bangkok
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience on an airline"

(Canada)

Not Verified | Phuket to Bangkok. Worst experience on an airline ever. Our flight was delayed for 4 hours due to “weather” issues which was essentially rain. It caused us to miss our connecting flight to Vancouver and had to pay extra to book our flights home. They pretended to take our information to notify the connecting airline and assured us we would make our flight but they ended up doing nothing to help us. They also showed no urgency in getting the flight taken off and forced us to chance the gate to take off 4 separate times! Trust us, not worth the extra few bucks you save.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RoutePhuket to Bangkok
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"recommend people not to use"

(Thailand)

Trip Verified | Chiangmai to Bangkok with Thai Vietjet. Worst flying experience in my life. Bad service, bad customer service, long line at check in, scheap but not cheap. The worst part is them forcing you to buy their so call "weight package" cause they only give you 5kg for loading on the plane. Their weight package is a package for 20kg. You know at that point what to do you only have to pay. I feel like I been ripped off cause am paying more than other good low cost airline like Nokair, AirAsia, Lionair etc. First time on Vietjet and never again. Would recommend people not to use, if you don't wanna go through the same experience as I did. This situation happened in Thai Vietjet.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteChiangmai to Bangkok
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"customer service is very bad"

(Canada)

Trip Verified | Vietjet Air is the worst airline I have ever experience in my life. I booked the ticket fly from Ho Chi Minh City to Hue on November 3 2017. Vietjet issued the ticket with the last name and the first name in the same word. when I realized their mistake I try to contact them by phone by email so many times for correcting the name but their customer service is very bad, they did not solve the problem Finally, I could not fly from Saigon to Hue with vietjet on November 3 which i already paid for them. Then on November 4, one day after the flying day Vietjet email me to confirm the flight, that is ridiculous. I don't think that is the way to do business. The customer pay money for nothing. The customer service is very bad, the hotline nobody pickup the phone, and they hang up on me in the middle of the conversation.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteHo Chi Minh City to Hue
Date FlownNovember 2017
Ground Service 12345
Value For Money 12345
no
1/10

"very poor experience with this airline"

(United Arab Emirates)

Trip Verified | Phuket to Bangkok. I had very poor experience with this airline. Both ground and onboard service are worse. I missed my Connecting flight from Bangkok to Dubai because they delayed their flight from Phuket. Vietjet didn't take any responsibility and I was stuck in the airport with family including 1yr old baby. Their office was closed and could not get in touch with any staff at Bangkok airport. I contacted their HOTline number and after 30 mins call they said they can only apologize. I discourage anyone to book with VietJet.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RoutePhuket to Bangkok
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"All in all, worst experience ever"

(Vietnam)

Verified Review | Nha Trang to Ho Chi Minh. The staff was totally rude, had to wait for 30 minutes or more by the counter as the lady printed my name incorrectly on the ticket from the first time, then they told me that my laptop is also counted as the hand luggage so I exceeded 7kg and they made me pay for it! I assume that this airline wants us to leave the laptops in the suitcases. All in all, worst experience ever, will never use this airline's services again and don't recommend you!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNha Trang to Ho Chi Minh
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no