"told me I needed a visa to fly to Tokyo"
N Haynes (United States)
✅ Trip Verified | I was supposed to fly with Vietjet Air to Narita. Crew members told me I needed a visa to fly to Tokyo. This is not true for any nationality if you are not leaving the airport and are leaving the same day (you are just “passing through”). I flew to Bangkok via Narita and did not require a visa when I arrived. When I pointed this out, they ignored me and when I also pointed out that the Japanese Embassy specifically states they do NOT require a visa for travelers in my situation she again ignored me and told me their policies are clearly stated on their website. In any case I am now out $1700 as I had to scramble to buy last minute tickets to get home.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Ho Chi Minh City to Tokyo |
Date Flown | June 2022 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Nothing special at all"
Paul Edmiston (United States)
Not Verified | Both flights we were on were delayed as often is the case for Vietjet. Other than that the flight was normal. Nothing special at all. Just an airline to get you from one point to another. If you get on the flight in Saigon though go early! It took us well over an hour to check in.
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Ho Chi Minh City to Phuket |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Save yourself the headache"
M Christie (United States)
✅ Trip Verified | Bangkok to Phuket. Ripped off by this airline! Crooks! They are not even worth me saying any more. Don’t use them! Save yourself the headache. If I could give less than one I would.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Phuket |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Service was bad"
C Huang (Singapore)
✅ Trip Verified | First of all, flight time is 1155am, when we reached airport and found out that the flight time changed to 1325h. The flight was delayed again to 1350h. And suddenly the gate changed. It was 1340h and still can see people come out from flight. Service was bad as it did not have any staff assist or early announcements for the delay. I have to keep change the screen for any changes.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Phuo Quoc to Ho Chi Minh |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Vietjet customer service is terrible"
C Heale (United States)
✅ Trip Verified | I booked 2 tickets on Vietjet going from Saigon to Tokyo. I had a connecting flight in Tokyo a few hours later going to Los Angeles. We had all the proper documentation to board the flight. Upon check in we were told we needed a visa to go to the Narita airport which is absolutely not the case. We flew through Narita on the way to Vietnam and had zero issues transferring flights. It also states right on the Narita airport website and the Japanese Embassy website that travel through the Narita airport is fine. Vietjet customer service is terrible. They would not look at these websites as we told them to do which had the correct information nor would they call the Narita airport in Tokyo to get the correct information. They just denied us entry. On top of this when I asked for a refund the 'manager' told me there would be no refund. I then had one other flight option that would make our connection in Tokyo so I had to book literally last minute those tickets at an enormous cost. Of course once again we had no problems transferring in Tokyo and made our connection. To date Vietjet had not responded to any of my requests for a refund or compensation for the costs I incurred because of their incompetence. I recommend never flying this airline.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Ho Chi Minh City to Tokyo |
Date Flown | May 2022 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Delay and delay, unrespect customer"
L Huang (Vietnam)
✅ Trip Verified | The worst company, you shouldn't think about cheap tickets for this company. Never have what is called the customer with theirs. Delay and delay, unrespect customer, I paid, they should do it carefully but not. Service is very bad and I never think about them again
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Ho Chi Minh to Ha Noi |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"This is a perfect example of machine-like thinking"
Y James (United Kingdom)
✅ Trip Verified | I brought a mini "travel" guitar as hand luggage, which is essentially like a ukulele in its size. It was in a bag and fit in the over-head compartment perfectly. I was the only person using that compartment as well because the flight was only 2/3 full. Six members of staff interrogated me over the guitar and said my carry-on bag was prohibited. They said if I did not remove it from the over-head compartment, I would have to step off the aeroplane. This is a perfect example of machine-like thinking, with absolutely no concern for rationality or open-mindedness. The staff were obsessed with removing this tiny musical instrument from my hand luggage and putting it in the hold, when it was doing absolutely no harm to anyone. This would never happen in a European country. It made my journey unpleasant.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangkok to Phuket |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"airline is undoubtedly the worst"
Richard Lauriston (United Kingdom)
Not Verified | I have travelled extensively and this airline is undoubtedly the worst. This month I have used them on 6 occasions. On 1 flight has departed on time . Reading reviews on other sites, this clearly is an airline that does not care about its customers. T
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Danang to Ho Chi Minh Coty |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"This is a dishonest 'budget' airline"
B Jacobs (Belgium)
✅ Trip Verified | This is a dishonest 'budget' airline, for which you'll end up paying more in the end. I recommend to avoid them or be extremely careful about your luggage weight. I had to pay around $100 USD for 2kg of carry-on overweight. I was not allowed to re-order my luggage or take some items out. Check out other customers reviews, you will see this is common practice for them. By the way, this 'additional cost' was more than double the initial cost of the ticket. Besides this overweight scam, we had a two hour delay. We had to de-board the plane and were told there was a "mechanical problem" (very reassuring). After about an hour of waiting at the gate, we were taken on busses to the backup-plane, where we had to wait for another hour onboard to refuel. Not recommended.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Chiang Mai |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"I would not recommend Vietjet"
A Thao (United States)
Not Verified | First of all, they printed out the wrong seats, and it took them 45 mins to correct a simple problem. Second, I flew the same airline from HCM city to Phu Quoc without any problem with my baggage. But when i flew back, one of the flight attendants wanted to check my baggage. She said my baggage was overweight. Well, they should have told me when i checked in and weighed my luggage in the front door. She ask me to pay extra 300 dongs for my baggage. They are literally scammers asking for customer money. I would not recommend Vietjet to anyone.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Phu Quoc to Ho Chi Minh City |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |