VietJet Air

✅ Trip Verified | I booked 2 tickets on Vietjet going from Saigon to Tokyo. I had a connecting flight in Tokyo a few hours later going to Los Angeles. We had all the proper documentation to board the flight. Upon check in we were told we needed a visa to go to the Narita airport which is absolutely not the case. We flew through Narita on the way to Vietnam and had zero issues transferring flights. It also states right on the Narita airport website and the Japanese Embassy website that travel through the Narita airport is fine. Vietjet customer service is terrible. They would not look at these websites as we told them to do which had the correct information nor would they call the Narita airport in Tokyo to get the correct information. They just denied us entry. On top of this when I asked for a refund the 'manager' told me there would be no refund. I then had one other flight option that would make our connection in Tokyo so I had to book literally last minute those tickets at an enormous cost. Of course once again we had no problems transferring in Tokyo and made our connection. To date Vietjet had not responded to any of my requests for a refund or compensation for the costs I incurred because of their incompetence. I recommend never flying this airline.

✅ Trip Verified | The worst company, you shouldn't think about cheap tickets for this company. Never have what is called the customer with theirs. Delay and delay, unrespect customer, I paid, they should do it carefully but not. Service is very bad and I never think about them again

✅ Trip Verified | I brought a mini "travel" guitar as hand luggage, which is essentially like a ukulele in its size. It was in a bag and fit in the over-head compartment perfectly. I was the only person using that compartment as well because the flight was only 2/3 full. Six members of staff interrogated me over the guitar and said my carry-on bag was prohibited. They said if I did not remove it from the over-head compartment, I would have to step off the aeroplane. This is a perfect example of machine-like thinking, with absolutely no concern for rationality or open-mindedness. The staff were obsessed with removing this tiny musical instrument from my hand luggage and putting it in the hold, when it was doing absolutely no harm to anyone. This would never happen in a European country. It made my journey unpleasant.

Not Verified | I have travelled extensively and this airline is undoubtedly the worst. This month I have used them on 6 occasions. On 1 flight has departed on time . Reading reviews on other sites, this clearly is an airline that does not care about its customers. T

✅ Trip Verified | This is a dishonest 'budget' airline, for which you'll end up paying more in the end. I recommend to avoid them or be extremely careful about your luggage weight. I had to pay around $100 USD for 2kg of carry-on overweight. I was not allowed to re-order my luggage or take some items out. Check out other customers reviews, you will see this is common practice for them. By the way, this 'additional cost' was more than double the initial cost of the ticket. Besides this overweight scam, we had a two hour delay. We had to de-board the plane and were told there was a "mechanical problem" (very reassuring). After about an hour of waiting at the gate, we were taken on busses to the backup-plane, where we had to wait for another hour onboard to refuel. Not recommended.

Not Verified | First of all, they printed out the wrong seats, and it took them 45 mins to correct a simple problem. Second, I flew the same airline from HCM city to Phu Quoc without any problem with my baggage. But when i flew back, one of the flight attendants wanted to check my baggage. She said my baggage was overweight. Well, they should have told me when i checked in and weighed my luggage in the front door. She ask me to pay extra 300 dongs for my baggage. They are literally scammers asking for customer money. I would not recommend Vietjet to anyone.

✅ Trip Verified | Overweight of my personal luggage. I fly before from Bangkok to Phuket, Phuket to Bangkok and Bangkok to Udon Thani. There was no problems at all and all was with the same airline. The ground staff at Udon Thani let my book the last time a flight with that Airline. Never had so poor people at check in.

✅ Trip Verified | I have never experienced such detestable, unprofessional service as I have with VietJet. Having spent 20mins explaining to the staff that I needed my epipen injections on the plane in case of emergency, I went through security, boarded the plane and they then accosted me as we were supposed to depart and demanded they take them away. So disconnected, I do not trust this organization to run an airline.

✅ Trip Verified | No issues on this flight. It’s a low cost carrier so you have to pay for your baggage. However I booked with them for pure convenience of flying into Suvarnabhumi Airport (BKK). On time and quick disembarkation.

✅ Trip Verified | Ticket fares increased while we were browsing (especially when our session timed out), such a sneaky way to get passenger to pay more for the same ticket. Flights VJ602 to Cam Ranh Airport scheduled to depart at 8:30am 22/04/2022, delayed 3 times, to 10:10pm, then again to 2:00pm, and finally to 3:00pm. Not sure if this is the last delay. Our whole trip is ruined because of this, because the airline wants to consolidate all passengers from different trips across the day so save cost and increase revenue. Such an awful way to do business. This will be our last trip with Vietjet, and we urge all passengers to avoid this airline at all cost.