VietJet Air

✅ Trip Verified | This company is to be avoided unless you have no other choice - I was having a flight to Mumbai, I came 3 hours prior the departure time, spent more than 2 hours and a half in the line. The check-in was a total chaos, all flights were mixed, every single person was asked to pay for an excess baggage. My check-in ends at 18h for a departure time at 18h25. Logically, I didn't had time to reach the gate on time, having to go through immigration and luggage control. Result I missed my flight! They refused to refund me saying it was my mistake so I went to the airport police station to fill a complain. The only positive point : my luggage was at the airport because my booking has been processed too late. My previous two experiences, both of the flights were late (3 hours and 1 hour without any information provided)

Not Verified | Firstly, check in was busy but smooth, then we were delayed over one hour due to a late arrival, but having read previous reviews I expected the delay. Then they changed the departure gate at the last moment with everyone running from Gate 7 to 12. The flight itself was quite smooth. After a short one hour flight Captain announced we were descending and cabin crew to seats for landing. Well thats when the fun began,c abin crew checks done and seated, everyone ready to land and then we circled for 20 plus minutes, no word from the crew as to what was happening. All of a sudden engines surge and we start to descend. As the ground fast approached, it started rocking side to side it seemed he was struggling against winds to line up to runway. Anyway we had a very hard landing Not one single word from Captain or crew or anyone asking if everyone was okay. People were upset, screaming on the landing. Never Vietjet again

✅ Trip Verified | Customer service is a joke. They are really rude and unreasonable. After the terrible experience, where they double charge me for my ticket, I got offered a gift card valid for 6 months. How am I supposed to use that when I live on the other side of the globe? I will gladly pay more and travel with another airline than setting my foot on their planes again. They still can’t admit their mistakes, and are really eager to tell me what I did wrong (misspelled my name). But I already knew that and I told them that in the beginning and said that I can own my mistake. But their response is with capital letters and being so rude. Never experienced anything like this.

✅ Trip Verified | Very dirty, smelly aircraft. Wiped the seats and my wet wipes got black. No cleaning standards? It’s still the middle of covid. Asked for wipes, staff gave us plain ones not even disinfectant. Dirtiest aircraft I’ve ever been in. Cheap doesn’t have to be dirty!!

✅ Trip Verified | Such a bad experience! Travelled the same route 2 weeks apart, and in both cases, the 75 minutes flight was 90 minutes late. To make matters worse, upon boarding I was ambushed by the cabin luggage team. I had a small carry-on (7 kg) and my computer bag weighing 3 kg. I had the same when checking in and they controlled the weight of my carry-on. The nice lady told me they add the computer bag to the carry-on to reach the maximum of 7 kg, which I don't think is common practice but is their rule. Anyway, I had to pay what represents 50% of the ticket price to account for my foolishly excessive luggage. how dare they be strict on that type of minor excess when they are stupidly late? For sure my last trip with them.

✅ Trip Verified | Don’t book and pay for a seat with them, they won’t honour it. When I suggested another similar seat they said no because it was more expensive than mine. They’re happy for me to be out of pocket though. Terrible customer service. I’ll never fly with them again. P.S. they won’t send you the ticket confirmation. Useless

Not Verified | In spite of giving food they even charged for water. Forget about food or any other snacks, the water which is free everywhere, they charged 2 dollars for. Never want to travel again with them and I recommend all others not to opt for this flight. Bad staff and services are very poor, even the flight was delayed 2 hours, on the booked tickets not even the terminal was correct. They displayed terminal 0 to board flight, which never existed at any airport.

Not Verified | Terrible company! Worst I have ever flown. I have flown more than once and the main policy of the company is to fly out two hours later and they tripled their prices. You have absolutely no respect for your customers.

Not Verified | Our flight was rescheduled to a day later from 25 June to 26 June. This is absurd. First time experiencing such an issue despite travelling often and with different airlines. This will be the first and last time we will ever take Vietjet. It took us 30 minutes to reschedule our flight to another date and not of their choosing over the phone as it was challenging to communicate in English with the customer service personnel.

✅ Trip Verified | I was supposed to fly with Vietjet Air to Narita. Crew members told me I needed a visa to fly to Tokyo. This is not true for any nationality if you are not leaving the airport and are leaving the same day (you are just “passing through”). I flew to Bangkok via Narita and did not require a visa when I arrived. When I pointed this out, they ignored me and when I also pointed out that the Japanese Embassy specifically states they do NOT require a visa for travelers in my situation she again ignored me and told me their policies are clearly stated on their website. In any case I am now out $1700 as I had to scramble to buy last minute tickets to get home.