VietJet Air

✅ Trip Verified | The seats are very small and uncomfortable. Even after booking the premium economy with extra charges there was no difference from the economy class except for a curtain in between. The seats are really uncomfortable even for a 1hr journey let alone 5hrs at a stretch. Everyone who had opted for the premium economy had the same complaints. Bamboo airlines are much better with their service, the seating arrangements, leg space and are comfortable to travel. Just wish they had an international flight as well.

Not Verified | They keep changing the departure time. No email, no information. You have to find out yourself. We had a connecting flight and the VietJet customer service advised us to buy another ticket at another airline because they are more reliable when it comes to their flight schedule. No refund, no apologies, nothing. Will never fly with VietJet Air again.

✅ Trip Verified | Beware this airline is out to get you to pay more for luggage. We had successfully checked in and weighed our cabin bags 7kg each at the counter. But at the gate, our family of 5 were pulled aside and asked to put on the scale our cabin bags, my cross body purse (had passports, wallet, little makeup) and they even insisted on our coats which were on our bodies! Tried to make a case we were over the weight limit and must pay. We refused politely and insisted the counter had cleared us. After a fuss they allowed us to board. Were we upset? Felt targeted? Humiliated? Will avoid VietJet for future travels? All yes.

✅ Trip Verified | Went for 1 week to Vietnam from Bangkok. First flight 30 mins late Nobody told Have to ask. Nobody sent notice. Plane was really 2/3 or 3/4 empty, still they fit everyone in certain seat rows. When I asked some space on a empty flight they said: you should have booked before boarding. I even not asked for a seat more expensive like with free leg space, just another seat to be alone. Absolutely no respect or good behaviour.

✅ Trip Verified | The flights on this company are always late or delayed. This is really annoying when you have scheduled meeting. Company staff have to know that their clients are not only tourists but there is workers also that cannot be late. Need pay back my flight because I miss an important business meeting. I'm not sure will travel with Vietjet anymore. Disappointed

✅ Trip Verified | Canceled flight before short notice, did not acknowledge our refund request, we have already booked a different flight. Arranged a new flight without our consent. Our destination was Hyderabad but gave us a New Delhi flight. We had to book one more flight from New Delhi to Hyderabad which was very expensive. Our baggage was missing, received the baggage after 5 days and to our horror things from baggage was missing. *We had a total loss of $2000 Canceled our flight before 7 days and rescheduled our flight again before 2 days of boarding and to a different destination.. (we had to cancel our flight which was booked because of earlier cancellations and paid huge amount) our destination was Hyderabad but they gave flight to New Delhi we had no other option to take that flight due to visa issues. From Delhi to Hyderabad we had to again book a different flight which was very very expensive and all this was very trying and a waste of time. When we receive it our things where missing pathetic service. I would never recommend this airline to anyone ever.

✅ Trip Verified | VietJet has lost two customers for life! Upon checkin, I was told my small pool cue & case (less than 1 kg) did not fit their carry on specifications, and should check it in, for more than the cost of my entire ticket, which I refused. I explained that I flew many times with the cue as a carry on with no issues (including VietJet). Upon attempting to board, they told me my only remaining option was to abandon the cue. I politely refused, and restated my case. Instead of negotiating, they rudely said I am off the flight and kicked my wife (who boarded already) off as well, no refund. New tickets and three hours later I am boarding Thai Smile with my cue as a carry on!

✅ Trip Verified | Flight delayed by 5 hours, without any prior notice. 4 hours before the flight we got the confirmation of it, we left the hotel at 5am in order to get to the airport at 6 am and found out we need to wait until 2 pm (7 h waiting time). No email send to announce the delay, terrible customer service. Highly not recommended

✅ Trip Verified | Delayed for 2.5 hours. No explanation nor any apologies. They sell expensive tickets for times they never fly. All expensive time-slots are cancelled or delayed to cheaper times. No refund possible.

✅ Trip Verified | Both flights were changed into a later cheaper one. You don't get your money back. Both flights were also 1 hour delayed. This must be one of the worst airlines flying between Bangkok and Phuket. You can be sure that your flight is delayed for at least on hour.