VietJet Air

Not Verified | Worst flight, I will never fly again! They charged hefty fees for my two checked in bags. Air ticket is not cheap. No food or drink in the air. Bad attitude staff. Flight delayed for two hours. Waited for luggage another 1+ hour. Just terrible!

Not Verified | This is my second time flying with them. The scheduled departure time is 12pm but not until 4pm. Vietjet is well-known for delayed flights. Never try Vietjet if you have already booked your trips/tours that need you to show up on time. The best is not to fly with them. You will regret.

✅ Trip Verified | Services are very poor, and Indian food is not good for vegetarian. The seating is not comfortable and many times it is not on time. Worst service ever.

Not Verified | Awful customer service at check-in, they made a mistake and cancelled our seats then asked us to buy more. Staff were rude and arrogant. Have had many flights in Asia, this is the worst company, 2 hours late on arrival to add to the misery - you have been warned.

✅ Trip Verified | The worst airline experience in my life. The staff checking in the luggage weighed up every single thing we had, including laptops and phones, and made us pay $95 for 7kg extra weight, which could only be handed over and could not be taken into the cabin. The funniest thing is that we flew to Vietnam by the same company 07.01.23 from Bangkok, and there we paid nothing extra for the same amount of luggage. Perhaps this was his first working day and he wanted to curry favor. Being on the road the whole previous year and having flights every month, we first encountered this problem. I don't recommend Vietjet to anyone.

✅ Trip Verified | We booked in September to fly Vietjet from Chiang Mai to BKK so we could make our Flight on Bangkok Air on to TRAT. Unfortunately, Bangkok Air didn't have a connecting flight anymore. So we booked the 6 am flight from CM to BKK on Vietjet. weeks later, Vietjet canceled the 6 am flight and put us on the 8 am, which would have never gotten us to our flight on BA, to get to TRAT. I emailed 10 times, and all i got was Vietnamese letters, texts, and never English. I kept saying i didn't speak Vietnamese and couldn't understand what was being said. I went to the website and wrote from there, and always got a language that i couldn't understand. We had to fly Bangkok Air to BKK a day ahead, staying a hotel, and leave for Tratt on BA, the next day. While in the BKK airport, i went to the Vietjet counter, and they said to email again, and nothing would happen. They were right. Now, my credit card said that the dispute Went to Vietjet, because in their liabilities (on website ) says that they are not responsible for anything. The nice lady read the letter, that was now in English (from their bank) That indeed, they can cancel, stop, do anything they want, and they are not responsible. Never fly Vietjet, ever.

✅ Trip Verified | Excellent flight on Thai Vietjet on their clean and tidy purple WOW A321 aircraft. Easy checkin at BKK with efficient counter agent. Boarding efficient and on time departure and arrival at KBV. Air crew provided great service from start to finish. Nice selection of hot meal items available for purchase. Very good value for the ticket price compared with other airlines serving this route. Highly recommended.

✅ Trip Verified |  Absolutely terrible. Phone contact line does not answer for hours. Extortionate extra baggage fees. Beware please! Flight cancelled without a word of explanation, leaving us waiting for hours. The cancellation appeared to have been done deliberately, simply to allow the airline to combine our flight with a later one, and thereby increase their profits, with little concern at all for the passengers. Extremely uncomfortable seats with almost zero degree recline. Baggage left behind!! Scheduled landing 2pm, baggage still not arrived, currently midnight. Absolutely the worst airline service I have ever experienced. It seems from these reviews that I am not alone. Absolutely terrible.

Not Verified | I bought a ticket online about 20 hours before departure. After buying it I noticed that I switched 2 letters of my name (might have been autocorrect I have a unusual name). I understood the responsibility was mine to fix and I hoped for some customer support could fix the situation even if I have to pay some service fee or some sort to make my travel experience as hassle-free ass possible to secure a good and positive memory with this airline...I was wrong. I immediately went on the customer support of VietJet Air to correct the mistake. The customer chat on their website was as helpful as a three year old. Their website runs like it was made in 2010. The English knowledge of their support team was embarrassing for a travel industry. It took them more than 3 hours overall just to tell me I need to go to the check in counter at the airport to fix it. Having to wait 10-20 minutes for each reply in a very repetitive and obviously google translated English. After giving me some hope of being able to change it at the counter I was told to come 4 hours before the time of departure. It was tiring but it needed to be done so I obligated. Arriving at the VietJet Air counter I explained the simple matter of the spelling mistake to the best of my ability without creating further confusion which can happen very easily apparently. The women understood the mistake and asked 3 multiple co-workers to look at the problem. After a very short and disappointed conversation the worst case scenario was being fulfilled and I was told to buy a new ticket. Of course without my money back. And with 3 times of the price I bought it for. If the chat support had told me to just cancel the ticket and buy a new one I would have done so. Maybe even just buy a new one overall but sadly I trusted this airline not just being a money hungry corporation with having the intention of having their customers actually wanting to come back. All overall I made 2 mistakes - Switching the letters - thinking VietJet Air could switch them back.

✅ Trip Verified | Thai Vietjet broke one of the wheels of our large suitcase and damaged another part of the suitcase. At the airport in Phuket, a staff member at the bag collection belt inspected the broken bag and said we could claim 200 THB compensation. I requested to speak with her supervisor, who explained that their policy is to offer 500 THB compensation. I wrote to their customer service who confirmed they don't offer higher compensation than this and agreed to receive 500 THB, although I made it clear that this was grossly inadequate compensation as the suitcase was four months old and cost 2,000 THB. At that point, Thai Vietjet said it would take up to 45 days to send the money. I emailed them 10 days before the end of the 45-day period, and they confirmed they would send the money within their 45-day period. It has now been one week past that period, and no money has been sent. Their message in response to the email I sent them was a copy-paste of the very first email they sent me, so it seems we have gone full circle. This is a real shame because I really found them a reliable company before this incident and I had flown with them almost exclusively within Thailand prior to that.