VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 633 reviews
3/10
No Skytrax Rating
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1/10

"It was truly obnoxious"

(United States)

Trip Verified | A real bait and switch. Cheap tickets turn into a nightmare at the gate. As soon as they announced the plane was ready for boarding a “team” arrived with two luggage scales and forced everyone to weigh their carry-on and other personal items (their weights combined could not exceed 7kg). My bags were 11kg and the team leader immediately yelled at me. Was incredible. She was yelling before I had a chance to say anything. No employee anywhere would feel they could get away with that how unless they were trained to do so and given authority from management above. We were leaving on an international flight and had no leverage to say anything. She took my boarding pass and immediately I was hostage to pay $75 for an extra 3kg in my combine bags. The whole experience was traumatizing and I’m not exaggerating in saying this. There were many real confused and upset people including a woman broken down in tears. The “team” would simply say it was not their problem and to pay or not get on the plane. The lady had a handful of boarding passes she had collected and was running about to get as many as she possibly could to collect the money after. It was truly obnoxious. I will never trust and fly with this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Min City to Phuket
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"unfairly targets tourists"

(Canada)

Trip Verified | Carry on luggage was well within the limits for size and weight but were forced to pay an extra luggage fee anyways. Airline .
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHanoi to Da Nang
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"seats were not comfortable"

(India)

Trip Verified | We were flying vietjet air after a pleasing tour of Vietnam. For a 5 hour international flight, the seats were not comfortable. There was no screen to show trip, no headphones for music, no screen for movies etc. Frankly, it didn't feel like an international carrier. There was no legroom too. Besides the toilets did not refilled with soap and when I asked for soap, they poured a bit on my hands and later placed the bottle inside the toilet thereby making it inconvenient and unhygienic for all travelers. I would never recommend Vietjet Air due to its lack of professional services and indifferent attitude of the stewards.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHanoi to Ahmedabad
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no customer service at al"

(India)

Not Verified | Very bad customer service. Actually no customer service at all. I am trying to get them to respond for last 6-7 days to reschedule the flight, but no one will answer their call center for so many times. If you are very lucky they will answer one time, but they will just say email the head office in Vietnam. And of course nobody responds to the emails. I have sent 3-4 reminders as well. I have tweeted them too but nothing. All ticket money gone to waste.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Bali
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Discrimination against tourists"

(Portugal)

Trip Verified | Discrimination against tourists. The guy in front of us in check 8n has 12kilos nag and just pick up the bag and leave. We had 10kg each and to pay excess baggage. Also, the girl at the counter didn't speak English except "excess luggage" and "pay". We had to go to a different counter to pay for the luggage where we were made fun of and then came back to the first counter ... terrible service, they are desperate for the extra buck, fly AirAsia instead.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHanoi to Ho Chi Min
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"staff were indifferent"

(Estonia)

Not Verified | I received two emails beforehand each of them telling me my flight has been delayed. No good reason was given. When I arrived at the airport, the flight was delayed once again. The staff were indifferent and did not seem apologetic at all. The reason why their tickets are so cheap is because they are an awful airline. Be warned! Don’t fly with VietJet.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteKrabi to Bangkok
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Very satisfied with the flight"

(Thailand)

Not Verified | I took VietJet Air to Phuket and while I was putting my luggage up to the cabin. As usual the clumsy me ended up dropping my headphones. Honestly I was starting to panic as it's the 2nd pair I lost this year. However, one of the flight attendants handled the situation very well and told me he would help me find it. After a few minutes he found my headphones. I am so satisfied by his attentiveness and will to assist. It's always the little things that counts for me. Very satisfied with the flight today.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Delay after delay after delay"

(United States)

Trip Verified | Delay after delay after delay. Poor communication bad service. The worst airline in Vietnam. Stay away at all costs! I wasted 4-8 hours every time. I fly with them just because of delays.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteSaigon to Phu Quoc
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"hefty fees for my two checked in bags"

(United States)

Not Verified | Worst flight, I will never fly again! They charged hefty fees for my two checked in bags. Air ticket is not cheap. No food or drink in the air. Bad attitude staff. Flight delayed for two hours. Waited for luggage another 1+ hour. Just terrible!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"well-known for delayed flights"

(Australia)

Not Verified | This is my second time flying with them. The scheduled departure time is 12pm but not until 4pm. Vietjet is well-known for delayed flights. Never try Vietjet if you have already booked your trips/tours that need you to show up on time. The best is not to fly with them. You will regret.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDa Lat to Can Tho
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no