VietJet Air

✅ Trip Verified | VietJet has lost two customers for life! Upon checkin, I was told my small pool cue & case (less than 1 kg) did not fit their carry on specifications, and should check it in, for more than the cost of my entire ticket, which I refused. I explained that I flew many times with the cue as a carry on with no issues (including VietJet). Upon attempting to board, they told me my only remaining option was to abandon the cue. I politely refused, and restated my case. Instead of negotiating, they rudely said I am off the flight and kicked my wife (who boarded already) off as well, no refund. New tickets and three hours later I am boarding Thai Smile with my cue as a carry on!

✅ Trip Verified | Flight delayed by 5 hours, without any prior notice. 4 hours before the flight we got the confirmation of it, we left the hotel at 5am in order to get to the airport at 6 am and found out we need to wait until 2 pm (7 h waiting time). No email send to announce the delay, terrible customer service. Highly not recommended

✅ Trip Verified | Delayed for 2.5 hours. No explanation nor any apologies. They sell expensive tickets for times they never fly. All expensive time-slots are cancelled or delayed to cheaper times. No refund possible.

✅ Trip Verified | Both flights were changed into a later cheaper one. You don't get your money back. Both flights were also 1 hour delayed. This must be one of the worst airlines flying between Bangkok and Phuket. You can be sure that your flight is delayed for at least on hour.

✅ Trip Verified | Worst experience ever. Our flight has it departure time changed 4 times and no one from VietJet staff could give us any trusty information. We just kept waiting at the airport. We had an international connection later on the same day. Terrible customer support as they don’t give us any information

✅ Trip Verified | The flight was so delayed. I fly with VietJet Air several times but this is my last time. First I got an email saying the flight would be delayed 30 mins, I went to the counter to change my flight to the evening one but they said the flight was not delayed over 1 hour so I cannot change it even though it had available seats. When it’s time I was waiting at the gate and the ground staff announced the flight would be delayed 1hr more so it’s total delay time was 1.5 hr. We think this is an airline tricky to not let us change the flight. This is very bad.

Not Verified | Poor staff attitude - on checking in we were singled out and required to check our 10kg bags in. Not a problem except many passengers did not have their luggage weighed. The issue I have was the total demeaning and belittling attitude of staff checking us in. It was simply horrible.

✅ Trip Verified | Customer service is the worst! We did not have a proof of onward travel for Thailand (which we didn’t need anyway). Had to buy other flight ticket in the moment, but than our booking was still processing with other airways. Payment confirmation was not enough, and the women on the counter was very rude. They did not want to help us, they did not care about us catching the flight. Finally we got through thanks to help from another airline. We also met 2 other (non-vietnamese) couples with “issues”, so they couldn’t checkin. They tried to sell more luggage/other tickets to them for higher prices. To me, this was pure discrimination & scam practice.

✅ Trip Verified | I flew into Bangkok from Honolulu via Tokoyo and had an hour to get to my flight in Bangkok after landing. I got to the Vietjet desk around 45 minutes before my flight to Chaing Mai. The agent refused to give me a boarding pass because she said I must be there 45 minutes before the fight. If she was more concerned with customer service rather than arguing with me, causing more of a delay, I could have made my connection. She claimed that Vietjet has no managers which I think is untrue. They also would not refund or even help me to get another flight so I could get to my Thai massage class. I spoke to two other representatives and found them all to be rude, unhelpful and not at all concerned about customer service or satisfaction. I would avoid Vietjet airlines just in case you might be delayed because they will keep your money and leave you stranded.

✅ Trip Verified | Had a flight booked to leave Surat Thani at 11.30 on the 17th To go to Bangkok. The airline changed the flight time to 12.00 making it impossible to meet connections to go to Australia. When talking to the airline staff they told me that they cannot refund the cost but can book me on a flight on the 16th at 18.50 and I would have to pay again as I was changing my flight. But in reality they broke the contract by changing the flight at very short notice (less than a day). Now I have to spend a night in Bangkok and additional fare at my cost. Very disappointed in the airline. Not very professional at all.