"United business class is a disaster"
Joseph Robert Goodrich (United States)
✅ Trip Verified | The flight was from San Diego to Montevideo via Houston and Panama City, Panama. PTY to MVD was with Copa. SAN to IAH and IAH to PTY was with United. Same Aircraft both legs. United business class is a disaster. Do not waste your money. Old aircraft in need to updating. Very senior flight attendants that frankly do not care. Food that is equivalent to economy class on Alaska. Aircraft interiors from the 1990's. Save your money and fly another carrier. Copa on the other hand flies 737-MAX aircraft with lie flat seats and first class service. Funny that UAL calls their service First class while Copa calls it business class. UAL aircraft are so old that Lavs are beaten up. Screens have credit card swipers and seats whose cushions are long past replacement. You must ask the flight attendants for earphones. They give you ones that are complementary on economy on Alaska and Lufthansa. PICs below are on earphones and Business Class on COPA.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | San Diego to Houston via Montevideo |
Date Flown | January 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"the amenities were not worth the price they charge"
T Saunders (United States)
✅ Trip Verified | Connecting from a 7-hour flight on COPA airlines’ Business Class (with fully lie-flat seats) from MVD to PTY, I boarded this flight on United from PTY to HIA. The Business Class seats have nice cushioning but the recline is minimal (comparable to COPA’s Economy Extra seats). Before take-off we were offered a small plastic cup 1/8th full of champagne, and a cup with an equally tiny amount of water. If you request water during the flight, flight attendants provide you with cups with similarly stingy amounts. I very strongly suggest that you bring your own water bottles when flying a United Airlines aircraft even when you’ve paid for a Premium Cabin seat. No pillow or blanket is provided. No seat-back entertainment monitor. Cabin Crew were friendly, but the amenities were not worth the price they charge.
Aircraft | Boeing 737-900 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Panama City to Houston |
Date Flown | January 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"First Class was a disappointment"
R Gerselo (United States)
✅ Trip Verified | After a 7-hour flight from MVD to PTY on Copa Airlines, and a 4-hour United flight from PTY to Houston in Business Class, this flight from Houston to SFO in First Class was a disappointment. The lounge at Houston had pale food offerings. The airplane seats had minimal recline, the dinner was tasty but small. The seat back had a screen with a decent amount of movies and t.v. shows, though no headsets were handed out (I was hoping for a noise-cancelling set). Bring your own water bottles, because if you go to the galley to ask for water the two flight attendants who are talking with each other about personal things may ask you to go to your seat and wait.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | First Class |
Route | Houston to San Francisco |
Date Flown | January 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I will never fly with United Airlines again"
Zehra Kok (United States)
✅ Trip Verified | I will never fly with United Airlines again! They cancelled my flight, they didn’t even send me any information. No e-mail, no text messages, no phone calls. I went to the AirPort and figured it out that they cancelled my flight and i had to pick another flight. I came to the airport second time in same day in time. This time they delayed my flight again. I had to be there in the morning, all my work schedule was ruined by them. They didn’t do anything to fix my problem. It wasn’t even cheap! I paid 230$ for this ticket!!
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Detroit to Austin via Denver |
Date Flown | February 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"I will never fly with United again"
Peyton Dodson (United States)
Not Verified | Absolutely terrible experience. On the flight from KC to Chicago, we were told to switch planes after boarding due to the flight crew not having an adequate first aid kit. Although this wasn’t a huge deal and I understand mistakes happen, the delay caused myself and my coworkers to be late to our business meeting, which made us look terrible to the clients we were meeting. On the flight home from Chicago to KC is where the real issue was. I was seated wearing a mask, as the rules require, when I was approached by an incredibly rude flight attendant. From the way I was sitting she couldn’t tell that I had a mask on, so when she approached me she realized I did have one on. However out of her own pride, or some other reason that I can’t figure out, she went ahead and yelled at me in front of my boss, saying if she sees me without my mask on again she will “report me.” My coworkers and I sat dumbfounded because her yelling at me and causing this scene made absolutely no sense because I was doing nothing wrong. The flight delay due to the first aid kit ordeal wasn’t a huge issue, and as I stated mistakes happen. But the flight attendant being incredibly rude to me for no reason is unacceptable. I will never fly with United again, nor will my coworkers and boss that witnessed this. We work for a large company of over 5,000 employees and we will be sure to spread the word to the rest of the company to never fly with United again while on our business travels.
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Chicago to Kansas City |
Date Flown | February 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"will never fly united Airlines again"
Alex Mayer (United States)
✅ Trip Verified | United Airlines is hands down the most horrible airline. Customer services is all abroad and incredibly unhelpful. I will never fly united Airlines again. I have sort of told myself this in the past, but I assumed when booking a first class flight that the experience would be better. I've learned my lesson! The customer service is a 0 out of 10.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | La Guardia to Chicago |
Date Flown | February 2022 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Really bad experience every step of the way"
Caleb Curtis (United States)
✅ Trip Verified | Really bad experience every step of the way. The flight I originally booked was a one stop flight. In the months before my flight, the route was cancelled and changed twice and I had to spend hours on the phone with customer service to get the flights rescheduled and fixed. The first agent I talked to messed the flights all up, so I had to talk to someone else to fix them. After that, pretty much everything that an airline could do to have bad customer service happened. I don’t want to fly United ever again and would not recommend them to anyone. Fly Delta or someone else. Budget airlines I have flown with have been much better!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Grand Rapids to Frankfurt via Washington |
Date Flown | February 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"flight was such a lovely experience"
Diana Villegas (United States)
✅ Trip Verified | I would like to take the time, to thank the Flight Attendants of United Airlines. My flight was such a lovely experience. I saw, the most kindest flight attendants, with infants, with myself and snacks, small but goes a long way. Very upbeat and thoughtful. I give them so much credit with patience to all of us who boarded. I was trying to see their names but the tags are soo small, and gray.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Chicago to Portland |
Date Flown | February 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"no warmth or motivation at all"
A Dareva (United Kingdom)
✅ Trip Verified | I was unable to complete the check-in process using the self service kiosk at Houston Bush Intl as my passport and Covid papers needed to be checked by a United representative. The man appeared, not a single word or hello and looked at the screen and then told me "Passport and Covid test results?". He printed my boarding pass, bag tag and tells me to go and hand over my bag to another lady. No please or thank you. The young lady accepting the bags (a subcontractor, not United staff) was actually pleasant and wished me a good flight. Once onboard, the seat was comfortable but the cabin was showing its age. The flight attendant serving Business class was just going through the motions, no warmth or motivation at all! The hot panini served on a 2:30hrs flight was greasy and tasteless.
Aircraft | Boeing 737 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Houston to Guatemala City |
Date Flown | January 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"hot, uncomfortable and disappointing"
Ricky Seals (United States)
✅ Trip Verified | Never had to wait so long on an aircraft just to take off. The delay was ridiculous and I wish I would've reviewed the airline reviews because all I see is complaints about delays! Never will I fly United again! IT was very hot, uncomfortable and disappointing experience.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Houston to McAllen |
Date Flown | January 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |