United Airlines

Not Verified | Absolutely terrible experience. On the flight from KC to Chicago, we were told to switch planes after boarding due to the flight crew not having an adequate first aid kit. Although this wasn’t a huge deal and I understand mistakes happen, the delay caused myself and my coworkers to be late to our business meeting, which made us look terrible to the clients we were meeting. On the flight home from Chicago to KC is where the real issue was. I was seated wearing a mask, as the rules require, when I was approached by an incredibly rude flight attendant. From the way I was sitting she couldn’t tell that I had a mask on, so when she approached me she realized I did have one on. However out of her own pride, or some other reason that I can’t figure out, she went ahead and yelled at me in front of my boss, saying if she sees me without my mask on again she will “report me.” My coworkers and I sat dumbfounded because her yelling at me and causing this scene made absolutely no sense because I was doing nothing wrong. The flight delay due to the first aid kit ordeal wasn’t a huge issue, and as I stated mistakes happen. But the flight attendant being incredibly rude to me for no reason is unacceptable. I will never fly with United again, nor will my coworkers and boss that witnessed this. We work for a large company of over 5,000 employees and we will be sure to spread the word to the rest of the company to never fly with United again while on our business travels.

✅ Trip Verified | United Airlines is hands down the most horrible airline. Customer services is all abroad and incredibly unhelpful. I will never fly united Airlines again. I have sort of told myself this in the past, but I assumed when booking a first class flight that the experience would be better. I've learned my lesson! The customer service is a 0 out of 10.

✅ Trip Verified | Really bad experience every step of the way. The flight I originally booked was a one stop flight. In the months before my flight, the route was cancelled and changed twice and I had to spend hours on the phone with customer service to get the flights rescheduled and fixed. The first agent I talked to messed the flights all up, so I had to talk to someone else to fix them. After that, pretty much everything that an airline could do to have bad customer service happened. I don’t want to fly United ever again and would not recommend them to anyone. Fly Delta or someone else. Budget airlines I have flown with have been much better!

✅ Trip Verified | I would like to take the time, to thank the Flight Attendants of United Airlines. My flight was such a lovely experience. I saw, the most kindest flight attendants, with infants, with myself and snacks, small but goes a long way. Very upbeat and thoughtful. I give them so much credit with patience to all of us who boarded. I was trying to see their names but the tags are soo small, and gray.

✅ Trip Verified | I was unable to complete the check-in process using the self service kiosk at Houston Bush Intl as my passport and Covid papers needed to be checked by a United representative. The man appeared, not a single word or hello and looked at the screen and then told me "Passport and Covid test results?". He printed my boarding pass, bag tag and tells me to go and hand over my bag to another lady. No please or thank you. The young lady accepting the bags (a subcontractor, not United staff) was actually pleasant and wished me a good flight. Once onboard, the seat was comfortable but the cabin was showing its age. The flight attendant serving Business class was just going through the motions, no warmth or motivation at all! The hot panini served on a 2:30hrs flight was greasy and tasteless.

✅ Trip Verified | Never had to wait so long on an aircraft just to take off. The delay was ridiculous and I wish I would've reviewed the airline reviews because all I see is complaints about delays! Never will I fly United again! IT was very hot, uncomfortable and disappointing experience.

✅ Trip Verified | This is the worst airline I have ever flown on. Horrible customer service, a complete scam at checked baggage. Told me bag was over by 2 lbs. Took out 1 pair of jogging pants and it dropped, so they tried to say jogging pants were 2 pound... no. Seats are uncomfortable, seat belts are smaller than other airlines. Charging area under seats very inconvenient. I will never fly United again. I paid the same with another airline and got to choose my seat, refreshments on flight, easy access to everything, United is a trash airline!

✅ Trip Verified | My daughter (who just turned 17) flew United to Indianapolis. The flight from Helena left late and I contacted customer service to see if she would make her connecting flight. The representative told me that she would not and there wasn’t another flight to Indianapolis until the following day. As she is too young to get a hotel, I managed to secure a flight to Chicago and the representative informed me to have her go to the gate for a boarding pass. When she arrived at the gate, the gate agent laughed in her face and told her to sit down. Two times the gate agent asked her last name and escorted her to the gate to then inform her that the seat was not hers after all. She started crying because she was worried she wouldn’t get home and have to sleep in the airport. They then booked her on a later flight (after my husband had left to go to pick her up since it’s a 3 hour drive) the flight ended up leaving 4 hours late because of fuel supply issues and she didn’t get to Chicago until 3 AM. To have a minor treated in such a way is utterly unacceptable. I know that things happen but to have a gate agent laugh at her face while she was crying and then give away seats that has been assigned to someone else her is unacceptable and unethical. She’s a minor. Never again, United, and I have a credit card that I will be canceling

✅ Trip Verified | First time I felt compelled to compliment everyone at United. The check in was swift and the lady that checked us in even changed seats so that we had no one in front or in back. At first I thought they might be accommodating us because we had a 1 year old and 5 year old and having the extra room really kept the crying and kicking the seat to minimum not just for our benefit but all surrounding customers. Not only a kind move but savvy for other passengers. The pilot let our 5 year old see the cockpit which he has been talking about for the last 24 hours. Attendants were very accommodating and kind. Despite any delays the pilots always mange to catch up time with minimal turbulence, (always thought it was cool pilots know when they are approaching choppy weather). The ability for these workers to remain positive and professional amongst continuous cranky passengers amazed me and thought they deserved the credit. Thank you!

Not Verified | Every time I fly United my flights are delayed. Today, both of my flights were delayed. I have never had this issue with other airlines. I travel a decent amount, at least a couple times a year and probably 10 times in the past year.