| Flew roundtrip Chattanooga to Portland, ME I have not flown for several years, so prepared for challenges. Well, kudos to TSA recheck. Made security one big breeze. The plane in both directions were very small and had no overheads to accommodate the regulation size carryons which was included in my fare. Flying Economy Plus? Not sure, they have so many different levels depending on what a la cartes you picked! First the ticket agent in Chattanooga made me check my carry on and pay $25. When got to gate the same agent gave everyone in boarding area baggage tags to check them for free on the jetway! Did file complaint with United and they have responded to my issue with a refund, so one plus for them. But, the agent, hopefully, will be reprimanded. It was dishonest to charge me and I did not realize till I boarded plane. Return flight, we got in early. They did not have bags in jetway as we deplaned! Instead, we waited 45 minutes after 11 PM for bags to enter carousel in baggage claim. Very exhausting that time of night. Why did they not make it convenient for us to grab as we got off plane? Overall, flying pinched inside a tiny seat with little leg room was awful. the plane was 57 degrees on return flight and stewardess said they were working on - did finally begin to warm after 2 hours, just before landing. Did not partake of the free drinks and pretzels, so can't speak to snacks, seem crazy in short legs of flight. Would not look forward to flying again and booking online. Too many options you can pick from that just keep adding up and seem annoyingly presented on entire page to get you to spend more. Used to fly a lot, and will not miss it if never go again.