United Airlines

Not Verified | Worst experience ever. First time flying with them and plane had maintenance issues. Waited on plane for over 40 mins before being told we would have to switch planes. I will never fly with United again.

✅ Trip Verified | My flight back to NYC was on the day of winter storm Kenan that caused thousands of flight cancellations in the Tri-State area. As expected, our flight was cancelled, and United automatically rebooked us to a later flight in the day. The whole process was seamless and the flight arrived at Newark on-time, which was 5 hours later than my original flight; pretty good, no complaint here. Ground service at LAX was underwhelming. My father needed wheelchair service (as part of the ticket reservation), but we got no help. We were told to go to an unstaffed wheelchair area and called ourselves. The only bright spot was the United Club, which was much better than the one at EWR. As a result of cancellations and rebooking, we ended up on a Boeing 767-300ER, which was old and loud. However, I was grateful that it was retrofitted with the new, comfortable Polaris seats similar to those on the 787-10. The IFE was fine, but the headphones did not work, so I could not use the IFE other than the map. In-flight service was similar to that on the outgoing flight from EWR, which was quite good. Arriving at EWR at 1:00am, despite the point that the whole baggage collection area was empty, we were forced to share a carousel with a flight from SFO (both were full widebody flights). I was standing shoulder-to-shoulder with others collecting my bags, staring at a sign saying "keep 6 feet apart". As mentioned on my review on the outgoing flight from EWR, I think the cause for bad reviews on United in particular and US carriers in general, is about their operational logistics and philosophy, If they can fix that, their brand will be well received. Hope United see this review.

✅ Trip Verified | The flight was from San Diego to Montevideo via Houston and Panama City, Panama. PTY to MVD was with Copa. SAN to IAH and IAH to PTY was with United. Same Aircraft both legs. United business class is a disaster. Do not waste your money. Old aircraft in need to updating. Very senior flight attendants that frankly do not care. Food that is equivalent to economy class on Alaska. Aircraft interiors from the 1990's. Save your money and fly another carrier. Copa on the other hand flies 737-MAX aircraft with lie flat seats and first class service. Funny that UAL calls their service First class while Copa calls it business class. UAL aircraft are so old that Lavs are beaten up. Screens have credit card swipers and seats whose cushions are long past replacement. You must ask the flight attendants for earphones. They give you ones that are complementary on economy on Alaska and Lufthansa. PICs below are on earphones and Business Class on COPA.

✅ Trip Verified | Connecting from a 7-hour flight on COPA airlines’ Business Class (with fully lie-flat seats) from MVD to PTY, I boarded this flight on United from PTY to HIA. The Business Class seats have nice cushioning but the recline is minimal (comparable to COPA’s Economy Extra seats). Before take-off we were offered a small plastic cup 1/8th full of champagne, and a cup with an equally tiny amount of water. If you request water during the flight, flight attendants provide you with cups with similarly stingy amounts. I very strongly suggest that you bring your own water bottles when flying a United Airlines aircraft even when you’ve paid for a Premium Cabin seat. No pillow or blanket is provided. No seat-back entertainment monitor. Cabin Crew were friendly, but the amenities were not worth the price they charge.

✅ Trip Verified | After a 7-hour flight from MVD to PTY on Copa Airlines, and a 4-hour United flight from PTY to Houston in Business Class, this flight from Houston to SFO in First Class was a disappointment. The lounge at Houston had pale food offerings. The airplane seats had minimal recline, the dinner was tasty but small. The seat back had a screen with a decent amount of movies and t.v. shows, though no headsets were handed out (I was hoping for a noise-cancelling set). Bring your own water bottles, because if you go to the galley to ask for water the two flight attendants who are talking with each other about personal things may ask you to go to your seat and wait.

✅ Trip Verified | I will never fly with United Airlines again! They cancelled my flight, they didn’t even send me any information. No e-mail, no text messages, no phone calls. I went to the AirPort and figured it out that they cancelled my flight and i had to pick another flight. I came to the airport second time in same day in time. This time they delayed my flight again. I had to be there in the morning, all my work schedule was ruined by them. They didn’t do anything to fix my problem. It wasn’t even cheap! I paid 230$ for this ticket!!

Not Verified | Absolutely terrible experience. On the flight from KC to Chicago, we were told to switch planes after boarding due to the flight crew not having an adequate first aid kit. Although this wasn’t a huge deal and I understand mistakes happen, the delay caused myself and my coworkers to be late to our business meeting, which made us look terrible to the clients we were meeting. On the flight home from Chicago to KC is where the real issue was. I was seated wearing a mask, as the rules require, when I was approached by an incredibly rude flight attendant. From the way I was sitting she couldn’t tell that I had a mask on, so when she approached me she realized I did have one on. However out of her own pride, or some other reason that I can’t figure out, she went ahead and yelled at me in front of my boss, saying if she sees me without my mask on again she will “report me.” My coworkers and I sat dumbfounded because her yelling at me and causing this scene made absolutely no sense because I was doing nothing wrong. The flight delay due to the first aid kit ordeal wasn’t a huge issue, and as I stated mistakes happen. But the flight attendant being incredibly rude to me for no reason is unacceptable. I will never fly with United again, nor will my coworkers and boss that witnessed this. We work for a large company of over 5,000 employees and we will be sure to spread the word to the rest of the company to never fly with United again while on our business travels.

✅ Trip Verified | United Airlines is hands down the most horrible airline. Customer services is all abroad and incredibly unhelpful. I will never fly united Airlines again. I have sort of told myself this in the past, but I assumed when booking a first class flight that the experience would be better. I've learned my lesson! The customer service is a 0 out of 10.

✅ Trip Verified | Really bad experience every step of the way. The flight I originally booked was a one stop flight. In the months before my flight, the route was cancelled and changed twice and I had to spend hours on the phone with customer service to get the flights rescheduled and fixed. The first agent I talked to messed the flights all up, so I had to talk to someone else to fix them. After that, pretty much everything that an airline could do to have bad customer service happened. I don’t want to fly United ever again and would not recommend them to anyone. Fly Delta or someone else. Budget airlines I have flown with have been much better!

✅ Trip Verified | I would like to take the time, to thank the Flight Attendants of United Airlines. My flight was such a lovely experience. I saw, the most kindest flight attendants, with infants, with myself and snacks, small but goes a long way. Very upbeat and thoughtful. I give them so much credit with patience to all of us who boarded. I was trying to see their names but the tags are soo small, and gray.