United Airlines

Not Verified | Airline is run like an incompetent circus. Pilots always late. Planes smell and dirty. Flights are lucky to not be cancelled. Everything is delayed. Amenities are non existent and seats are made for children. Even small adults have a problem fitting. This airline deserves to be allowed to go bankrupt the next time and should not receive any more bailouts. This is what happens when your crony corporation is in bed with the politicians and you no longer have to provide a real service because they just give you free taxpayer money for being terrible at your job.

Not Verified | My wife and I fly Houston-Bogota return about twice a year, every year. Before the pandemic (covid) if you booked and paid for your ticket approx 3 months in advance you used to get a nice discount, not any more. I guess United are trying to get back the money they lost during the pandemic and it is screw the elderly (who are promised a discount but do not get one), and the frequent flyers. I have just paid for my wife's ticket and the previous day to her flight caused a price increase of $500.00, guess United presume the price of gas is going to skyrocket on July 19th. Looked at the price for my ticket going in September and I get a discount of $45.00 I am surprised they can afford it. The food has never been good and United are not the only airline this applies to, but now it is even worse, I mean they should be embarrassed beyond belief. You now need to pay for anything descent. I am pleased and surprised they do not charge for the wheelchair to take me to the gate, that is of course when you can get someone with a wheelchair, I have a bad heart and a pacemaker but sending someone with a wheelchair does not make United any money, in fact causes them to spend some, so I understand. We will still fly United as we think they are the best for this journey, it is just a shame the older you get the more they want to screw you.

✅ Trip Verified | All in all not a terrible experience. But I flew on 4 different planes during my trip and was surprised at how varied the experience is between flights. Communication with customers to let them know what services will be available on their flights would be a great help. One flight would be a newer plane with individual screens, charging stations comfortable seats. and the next would be a plane from the 80s with none of these features. The app would not work for me - I had uploaded a credit card on the ground - but it did not work on any of the flights - as this was the only way to pay for food, I was left making sure I bought snack prior to boarding (which was disappointing). I Asked several employees for assistance and they were not able to help (they were friendly and willing, but not able) and mentioned that it was a common occurrence. Staff on all 4 flights, and check in was friendly with the exception of the check in staff at John Wayne. It appears that they might be overworked and they were generally unpleasant and unhelpful - in their defence it was 5AM and 2 large flights were checking in (there appeared to only be 2 staff members) but I assure you that no one felt liked a valued customer during check in.

Not Verified | Horrible service from United Airlines. Lost my baggage & missed my connecting flight because of their poor service. Calling them for last two days for my lost baggage, but no response from their side. They don't even care to answer your calls. Online baggage tracking system is completely broken, asking for a file reference number without allocating one to the customer. Track my baggage online portal is asking for a different confirmation number(not accepting the one that is printed on the boarding pass).

Not Verified | Cancellations and huge delays. Leading up to my trip flights were changed twice. Then again after I checked in. Then both of the new flights canceled after long delays. Now the next day flights started out on time. Tried to change to an earlier flight but it was delayed. So I went with the later flight no delay. Other flight got in four hours late the same time as our later flight. My flight was early by 15 minutes seemed good but no ground crew until 40 minutes later. Seems like they could do better. Funny side note I asked about upgrading my seat. I was told sure first class would cost $900 that's full price. How can this be considered an upgrade? Crazy right? Dulles itself has a lot of pain to shade.

Not Verified | I flew with United Airlines from Las Vegas to Newark on a connecting flight. The plane broke down we had to get off and they made us wait two days for a flight home. The staff in Newark airport are rude and have no interest in customers waiting or helping them. This is the first and last time I ever use this airline, never again/

Not Verified | The flight changes 2 days before or trip beginning 6/6 was bad enough as it did not allow for airline changes, but when landing in Newark for our return trip to Savannah was absolutely insane. We were shuttled between terminals A and C four times before they cancelled our flight. I then stood in customer service line for four hours to get reissued tickets for today 6/23. No hotel accommodations offered even though the airline agent who was working with the travel company I used to book the trip had indeed said hotel accommodations would be made available to us. The agent was almost indignant telling me it is not a policy of United to issue hotel vouchers. The couple in front of me were issued hotel vouchers. I did Receive two $10 meal vouchers once I got my reissued tickets only to be told by the airport food service outlets that they were closed. I went back to the counter to request a cot and blankets and was told by the same United agent a cart would be coming out soon to get cots. So, spending the night in the Newark airport is what I had to do. Im hoping my travel insurance will cover the trip interruption and lost day of work and not to mention the inconvenience. I understand the airline industry is going through challenges at this time but the lack of compassion and empathy the staff displayed was uncalled for. I’m usually a Delta airlines traveler but was booked by the travel agency with United. This will be my last time using United Airlines. Their reviews are reflective of the challenges they are having.

✅ Trip Verified | Flight UA 555 on May 27 2022 was the best experience I’ve ever had on an airline. On time, efficient, and smooth sailing. The crew was the best part and my kiddo got to meet the pilot! Super kind and friendly from start to finish. We appreciate them all for working so hard!

Not Verified | $1200 for economy. Flight was delayed on both ends, no entertainment, no food. Kept us on a hot plane in Florida for almost 2 hours. A/c didn’t work. Wi-Fi doesn’t work (which you need to use their entertainment app). This airline makes no effort to provide any level of service. Not customer service, basic airline services of being on time and having working planes. Pretty pathetic.

✅ Trip Verified | I purchased a return flight between Chicago and Athens. in the way there, both flights were operated by United but the return flight had a leg operated by Aegean. I had to check in with them, no big deal, but it was impossible to check in with United as I kept getting a message telling me this last leg was operated by another airline, which it wasn’t. I could not change seats or do anything. I tried calling, but was discouraged by the 60 minute wait time on out of country phone rates. I tried messaging but was never able to connect to an agent. My layover in Munich was only an hour and as I wasn’t checked in, made for a very stressful transition and back of the plane seating. Not life threatening but frustrating in the face of all the rhetoric purported by United. Friendly Skies, what a joke. I give them a one out of ten because of the general niceness of their crew