United Airlines

✅ Trip Verified | They delayed my flight from MRY to Denver an hour and told me I would make my connection, and would not hold the flight. In MRY you could tell the flight would be delayed from earlier flight, but never let people know it was delayed. Then in Denver they said my flight was on time 10 mins before my flight. I had to sprint from gate 90 something to 40 something. Then after boarding it get delayed. If they would have notified people when they knew I would not have had to sprint 50 gates. Then when boarding they made me check my carry on, and there was plenty of space in overhead bins. Fly Southwest if you can, way better.

✅ Trip Verified | This is my first time reviewing a flight I have been. I will start with airline itself which while bearing United Express is operated by Mesa which does flights as United Express up and down the east coast in the E175 and other aircrafts. When I was boarding the plane boarding was fairly easy and we were told ahead of time that there would be limited service and bags would most likely need to be checked on the aircraft as it was a full flight. I don't remember how many bags were checked but it was a lot. Upon boarding we were all given santaizing wipes, and boy did I need one for my particular seat 4A as it was not particularly clean on the windowshade, tray table, plastics, and air controls, why does everyone insist on putting their dirty fingers on everything? Anyways, the seats around me were cleaner by the looks of it. I was just unlucky and I couldn't trade with another first class traveller as no one wanted to move. The seat featured a socket, an adjustable head rest, and a lot of padding (can't say the same for economy and I am glad I upgraded early on as the flight filled last second.) The seat was quite comfortable with a lot of pitch and recline for a regional jet. Enough about the seat, lets move on to service. Initially, we were told there would be no service, however more on that In a bit. On the ground we started off with orange juice and water as well as the complimentary COVID bags United is still giving out with Pretzels, Nuts, a stroopwafel, and water. Unfortunately, the flight attendant in the front managed to spill some orange juice on the tray she was serving from and the plastic cups were wet at the bottom, I really shouldn't have taken the water as it dripped on me and the drink holder that was also attached to the seat. She did apologize about that as the previous crew had managed to shove things into the compartments making it impossible not to spill. She then afterwards proceeded with the safety briefing and collected the trash before we took off. Once in the air service did improve for First as she had to delay the in-flight service a bit due to the captain thinking there would be more turbulence than there actually was, again more on that in a bit. She managed to serve first class with both alcoholic beverages and regular ones as usual, however she referred to everyone by our names, guess it was passed along somehow. Very professional. Economy However, did not get service as the periods of high turbulence made serving 68 people impossible as soon as she started she had to sit down. So anyways. I managed to get through my flight looking at the in-flight map as well as looking at movies and shows to watch. I do have to say I enjoyed myself and would fly United Express again.

✅ Trip Verified | The worst experience I've ever had in my traveling life. I've arrived at LaGuardia today July 3rd at 2:30am flight to Houston at 5:30am. I couldn't board. Waited till the next flight taking odd at 9:30 am, couldn't board. My ticket was purchased months ago. I received an email regarding my flight a day b4 or shall I say, hrs b4 my flight. Stating that my original flight was canceled and I'll be placed on stand by. This is horrible! At 10am I was told, that I will have to take a cab to Newark for a 5:30 pm flight. They paid for the cab and gave a food voucher. United airlines think that's enough to make up for their errors. It is unfair. I'm running on no sleep for the past 28hrs. I'm missing my nieces birthday party in Texas. And I am highly exhausted and frustrated. I'm still taking flight cuz I gave a promise. But this is unfair, and unprofessional of united airlines to do such a thing, at last min.

✅ Trip Verified | This airline is very bad customer service. I had 3 time super bad experiences. It’s not clean aircraft super dirty. Cabin crew rude. Customer service very poor. Compare the money I pay for service I can fly that price any European airlines better service. So dear passengers do not fly with this airline if you are expecting better service

✅ Trip Verified | Pathetic and ripped off sums up how we feel about our experience. The issue is not with cancellations or delays some or most are understandable but with the actual product ie. their employees and aircraft, not sure which is worse but packaged together shows this airline doesn’t care about the product, their employees have no pride with their employer, pitiful. We flew fas a family of four first class Houston-Honolulu. Each was the aircraft was filthy, seats were less than average to poor condition, one seat back was broken causing it to slant back and to the left. Three of the four planes we flew the lavatories were absolutely disgusting. Once aboard, customer service was non-existent, never offered head phones. Basically saw them during food service then gone. The lead FA was more concerned about being noticed than his customers. Return flight no better with the exception that approximately five minutes before boarding we were told the planes monitors and wi-fi were not working and to download whatever we needed to for the over five hour flight as we were boarding ! Not enough space to continue. Emailed our complaint after receiving a “How did we do” email for the first flights and received a form email with a $50. Credit for future traveL, I will never fly United again. United should be embarrassed but obviously not because they don’t care.

✅ Trip Verified | Horrible from start to finish! I will never fly United again. They refused to help us at the ticket counter. Made us use the self serve machine despite needing assistance. Rude agents and ticket counter assistances. Switched our prepaid seats, which we paid extra for to ensure my husband and I sat together, moving us into different rows and seats. When asked why the response was; families traveling together needed to sit together. You are not allowed to bring a carryon onto the plane when you buy and economy ticket. You are charged extra, despite the website saying you can bring a carryon while traveling to and from Mexico.

✅ Trip Verified | My worst ever experience, every flight in a week has gone wrong! First arriving USA the flight was cancelled the replacement the day after exchanged after that 4 changes of seat and then engine problem. On the return from Columbus the flight was late so I missed the SAS flight and had to make booking for new flight that was expensive as hell, and didn’t even get my luggage with me since United doesn’t care about their customers. I only say never United again!

✅ Trip Verified | Last fall I flew with my dad from Jacksonville, Florida to St. Louis, Missouri to tour a college with two layovers, one in Chicago, Illinois going to St. Louis and one in Washington D.C. coming back from St. Louis. The flights from Jacksonville to Chicago and from D.C. to Jacksonville were great, and the meal box my dad and I shared from Jacksonville to Chicago was delicious. The flights from Chicago to St. Louis and from St. Louis to D.C. were unfortunately more lackluster compared to the prior two. This is really only because the seats on the planes they were on were tiny and my dad and I were squished together like sardines despite the seating being in a 2-2 configuration. To give you an idea of how small the seats were, I’ll tell you this. My dad and I are both “bigger” if you know what I mean, my dad being bigger than me. On the planes my dad couldn’t buckle his seatbelt all the way due to his size and he needed a seatbelt extender. Now despite him being a bigger person, he’s never had an issue with seatbelts fitting him on airplanes and he has flown quite a bit in his life. I’m a decent bit smaller than he is and even I had to squeeze a bit to fit in the seatbelt, and beyond that the seats were just uncomfortable in general. Now the planes for these flights were operated by a regional airline so naturally they were smaller. I’ve since checked United’s fleet and I’m pretty certain that both of the planes were CRJ 550s. However everything else about these flights were great and the first flights I mentioned were on bigger jets so the seats were much more comfortable. The flight crew was polite and attentive and once again the food on the flight from Jacksonville to Chicago was great! Another positive was when we got off the plane at D.C., we had to come off the plane using the stairs not the “tunnel” (I don’t know the technical term) for some reason. I have a fear of falling down stairs and these were really steep. The ground crew was very kind and helpful in helping me get down. If you’re thinking about flying United I would say go for it just try and make sure you’re flying in a plane bigger than a CRJ 550, especially if you’re a larger person.

✅ Trip Verified | As we entered the terminal C in Houston, walked to the United desk to check in, there were at least 10 agent of United chit chatting, we finally ask one of the help us with check in, one agent said you are missing one form (declaration of corona for the country of the destination) which I was not aware. I asked them to give me a copy and I can fill it out quickly, they could not find it in their system and called someone else, but leisurely left on our own. We approached the desk, one agent took the matter seriously and searched for over one hour to find the form, until one supervisor told them to why are they wasting their time, issue the boarding ticket and let the passengers go. At the time we had 20 minutes to get to the plane. At that time the agent charged us for two luggage, (we were entitled to 4 free luggage). There was no wheel chair to help us thru the inspection area. We were hoping to fined help and wheel chair in the other side or an electric cart which we requested in advance. Nothing showed up, we had not choice to walk all the way near the gate until an electric car until an electric cart helped us to the plane. Inside of the cabin we found out that they sold our seats which was reserved for us with disability and forced us to seat separate to the seats# 34k and 32b. No matter what we said to the flight attendant, the answer was rude. The meal was very poor. On the return flight to Houston from Frankfurt, there was only one person with wheel chair to help all the disable passengers who left us waiting the the beginning of the Tunnel. I received one email from the customer service who apologized and claimed to add 5000 mile points to out account, I replied to take it back and do not insult us with their generosity. if you are disable, please make sure to hire you own driver because at United they do not care. If you are going for a overseas trip, take you dinner otherwise you will starve. If your seat is reserved, do not get angry if you find our your reserved seat was sold for a higher price.

✅ Trip Verified | Due to your malfunctioning aircrafts me and my husband almost passed out due to the heat prior to departing. It was over 45 minutes with a 100 degrees inside aircraft and instead of letting us out to Al least wait for issue to be resolved. Will never fly United Airlines.