United Airlines

✅ Trip Verified | This was the worst flight experience of my entire life. My return flight from Washington DC to Seattle was canceled last night. After 4 hours of talking to United customer service and 3 hours of customer service line in the airport, they did absolutely nothing to give me a next flight home. Not even a blanket or pillow, they scheduled me for a flight from Seattle to Washington, not even knowing Washington DC is different from state of Washington. When I reached back again to tell them I was sick and needed my medication they did nothing but being rude. The customer service lady told me “I can’t do anything, I can only give you options to choose” and when I asked her what my options were, she said she didn’t have any options. She asked me to stand by. Terrible customer experience and no one was responsive. Customer service lied to people’s faces they had changed their flights, but the next morning when we showed up to out flights they were all either delayed or full.

Not Verified | Every time I fly United I have a bad experience. And their staff has zero customer care attitude. They just could not care less. The flight was delayed due to a windshield issue. With a 6:30 pm departure, the message about delay is sent only at 5 pm when all the passengers are bound to be at the airport. Then it is going to be 7 pm departure. Then they cannot find a gate and it js 8 pm. Then it is a new gate at 9 pm. Then the flight attendants are missing and it is 9:30. And by the time the flight leaves is 10 pm. And while we are sitting at the airport from 5 pm to 9:30 pm, we keep hear announcements about how every other flight is being delayed.

Not Verified | Worst travel experience I've ever had. My flight from Cincinnati to Chicago was delayed 2 and a half hours due to maintenance issues and then we sat on the tarmac for an hour + because the ac wasn't working and the power went out. By the time I arrived in Chicago I was over 3 hours late and missed my connection. I was told United booked me a hotel but they never sent me a confirmation number for my hotel. I was left to wonder around the O'Hare airport after 10 o'clock at night until I found an employee that would help me, but then I kept getting mixed information. I finally received a confirmation number and found the shuttle station only to find that the only hotels offered were 20+ minutes away and none of them had a shuttle service. I found a taxi to take me to the hotel I had selected that was 8mi away, but I was told by United staff NOT TO CONFIRM my selection until I had reached the hotel to check in. Because I did not confirm my selection, the option was removed in the middle of my transit to the hotel and I was only given the option for hotel 16 and 17 miles from the airport. I ended up having to pay a $140 taxi fare for a 30 minute drive to my hotel and was never provided a transit voucher (which other passengers said they were told they would receive but also never got a transit voucher). My connection was booked for the next morning for Denver at 8:48am and my final flight to Fresno at 11:21am. My Denver flight was delayed for an hour and a half before we even got on the plane and, as the day previous, I was stuck on the tarmac for over an hour in a plane with no ac, crowded conditions, and people getting sick from the heat. We arrived in Denver at around 11:50am, half an hour after my connection took off. My connection to Fresno was rebooked at 7:07pm. I spent 7 hours wandering severely sleep deprived, nauseous, and in pain through the Denver airport. I had high hopes for the 7:07pm flight because my plane had a record of being on time or early with no complications at every other flight it had that day. It was not until 5 minutes before the plane taxied into the gate that we were informed that our flight was suddenly delayed by an hour and 50 minutes. I have sat here in this airport for the past 9 hours, the past two hours watching my plane sit empty, no staff in sight, no apparent maintenance being performed, and no reason provided for the now 2 and a half hour delay. I had a very short, much needed vacation planned out for this weekend, and I have spent half of it traveling with an incompetent and time consuming airline. I will have to take United again in a few days to return to work and I'm already dreading. I will never be booking another flight with United Airlines. I have flown numerous times since the age 3 years old and I enjoy traveling and the experience of flying. This has been my worst travel experience I've ever had.

Not Verified | 1) Seat will not recline, 2) No electrical outlets, 3) No USB ports, 4) No music, 5) No TV/movies, 6) 2+ hr delay w/no F&B service for a 4hr flight yet to begin, 7) Couldn't get the aisle seat I wanted booking in advance. Nickle and dimed. Welcome to the 20th century.

Not Verified | Worse carrier ever possible. I usually fly with American Airlines but decided to try them this time. They are deceitful in their promises. I called at least 5 times between April and June to ask if I could get a voucher since my flight was an overnight flight plus a waiting time of 16 hours. I am traveling with a child. All the agents I had spoken with, were unanimous in saying that I would receive one at the counter when I was going to arrive at Houston's airport. It was all a lie and not only that, the staff was extremely rude and heartless. Did not care for my situation and not even apologized for the lies this company makes. Had I known, I would have found a hotel for me and my daughter at least a month ahead. I would have saved money too, but now it's not worth it. Definitely not flying with this company again and I will make sure to let all my friends and family know how poor and nonexistent deceitful company this is.

Not Verified | On May 20th 2022, there was a huge issue with my flight that sent out a text that the flight was delayed and left 2 minutes later without a notice or a mention on the intercom, the group I was with and myself were livid! After 30 minutes in the customer service line trying to figure out our next move, the customer service rep for United Airlines took her time to find different options to help my group. she helped us for 3 hours even after her shift. She did not give up on us. She was extremely patient and caring and didn't show any frustration as I know we were not an easy group to deal with. She kept her composure the entire time and even helped us get a hotel and coupons for breakfast and dinner. She even helped get the taxi to go to the hotel I could ask for better help, she went above and beyond for us, she was a perfect example of what a customer service rep should be like. I now would consider flying more with United and definitely will refer my friends and family.

✅ Trip Verified | United Airlines flight attendants and pilots were amazing! I traveled in economy class and didn’t expect much but the flight attendants were super hospitable and caring. My first flight was from Oklahoma City to Denver then from Colorado to Portland . The flight from Colorado to Portland was the best. There was one flight attendant in particular who was super sweet. I’d like to brag about him a little, his name is dug and he was so kind. I got up to use the bathroom and I love milk, I asked dug if I could have one and he said of course. The milks were already open probably from people who ended up not wanting them. He apologized and I said it’s perfectly fine. He then went and found me one to drink, I was shocked that he took the time to do that and then proceeded to ask me and many other people if they’d like any other snacks and he’d bring them in his hands and it made multiple people happy. He was doing his job beyond what was expected and I know these things might seem small but it really does make a difference.

✅ Trip Verified | Fort Lauderdale to Vancouver via Houston. This has been one of the most torturous days of my life. I cannot even begin to explain how frustrating and mind blowingly awful this experience has been. My initial flight was delayed due to a mechanical error so I was rebooked through another airport. When I arrived my flight was cancelled altogether and no food or hotel voucher was provided for my overnight layover. I then had to fly standby in the morning and received confirmation that my bag was on board. It did not however show up at the carousel and after 7 hours of waiting at my home airport I am STILL without a bag or the ability to file a claim. I suppose I will remain here until I die. United customer service is egregious and the lack of competency is rampant. In fact, just drive to wherever you are going because it will probably be faster.

✅ Trip Verified | United Airlines lost my luggage for a second time in the last 2 flights. My layover in Dulles was 3+ hours so there shouldn’t have been any issues but they didn’t even get it on the plane.

✅ Trip Verified | Denver to Fort Meyers. On May 14, 2022 I called United Airlines (UA) to determine my credits. After getting the value ($550ish) I decided to continue with the agent and book my flight. Three and a half hours later, with many "I need to speak with my support staff" the agent ran my card and said it was not accepted. Panicked, I provided another card and it was also "not accepted". In the meantime, I contacted my bank on the landline and was told UA had made multiple charges (thousands) against my account and had depleted the account. They had also charged the second card. I informed the agent of the situation and provided confirmation numbers, and requested a supervisor be party to the ongoing tortured experience. They complied and the supervisor canceled the original reservation and created another stating she had upgraded me to economy plus at no extra cost. My original reservation was upgraded to economy plus at my request as I wanted checked bags and early boarding at a net price of $1000.00 after credits applied. The new reservation was about the same. Curious, at no extra cost? Did I mention that my bank told me it could take days to repair my account, did I mention this a 4 hour telephone call, did I mention there were innumerable "excuse me I need to speak with my support staff" did this on a Friday night, finally did I mention that I'm a retired mature person? Anyway, I expressed my dismay and they suggested I contact unitedairlinescustomercare.com. Also painful. Ultimately, UA customer care noted that the supervisor had upgraded my reservation "at no extra cost", again curious, and considered the case closed. Defeated, I accepted the futility, and took a long night trek to calm down. End of story? Nope. While confirming my ticket prior to the flight, I notice I had not been upgraded, and was charged an additional $160.00 for my luggage and had been assigned a bulkhead seat which I had clearly stated I did not want in the original reservation. Total cost for round trip flight was, as best I can determine, $1800.00, as I stared at a bulkhead separating me from first class that cost considerably less. It's ok, on my return flight yesterday, I left a Chex trail mix bag and plastic water bottle in the seat pouch - served cold.