United Airlines

Not Verified | They have changed our flight two times, and the last time they changed it, they didn't allow us to choose our seats so our family is unable to sit with each other. We booked it through Chase, and we could not change reservations through Chase, but only through the airline. We have never had this issue as with booking through Chase Travel, we have always been able to manage it through them. When we called them, they said UA needs to be dealt with directly. We called their customer service, which was horrible. The Automated voice walkthrough is horrendous. When expressing the concern about not sitting with our family, they said "it happens". With who? Not with Delta, not with AA. I have never had this issue before. I will not be booking through UA again.

✅ Trip Verified | My wife and I booked our return trip with United airlines (Business class) to go to USA. On the way back, our flight from Chicago to Toronto (via United) got delayed leading to us missing our next flight from Toronto to Dubai with Air Canada. United doesn't have a desk at Toronto airport but Air Canada team went extra mile, got in touch with United on phone who re-booked us on Emirates. We were also advised to stay overnight (it was 2am) in a hotel and all reasonable expenses incurred will be reimbursed. Our luggage was not with us and we had no clothes/toiletries etc When we submitted our claim with receipts, United said they will only pay $200 per passenger which hardly covers cost of hotel and food but nothing else. This is very unfortunate and not appropriate way to treat business class travelers! wonder if I could do anything else

Not Verified | We bought two tickets on United from Mexico to our home city. When I bought the tickets it had a 2 1/2 hour connection which was enought to get thru customs and immigration. They then changed the schedule for connecting International to Domestic flight to 1:40 minutes which is less than the MCT (minimum connection time) Now we found out they changed the connecting flight with a six hour layover. I would have never bought these tickets with this kind of schedule. Called and they weren't willing to help us out...wanted to charge us for the same flight the following day if we choose to spend the night instead of sitting at the airport for six hours getting us home at 1:00 am. I have two United credit cards but will be getting rid of those and start flying Alaska or Delta.

✅ Trip Verified | My partner and I had a really great flight with United Airlines from Manila to Vancouver with a layover in SFO. I read many negative reviews online and was terrified the flight would be a disaster. It was a fairly uneventful and easy two flights. Both planes were definitely newer and comfortable - as much as economy can be. The stewards were polite, welcoming, and helpful. Our bags arrived at our destination safe and sound, and so did we. I came to write this review specifically to counteract all the negative reviews I read, as I know that negative reviews tend to get posted more than positive. I would fly with United Airlines again.

Not Verified | I flew with United last November and experienced wonderful service such as very friendly crew, wonderful in-flight cleanliness, seat legroom/comfort wonderful, passenger who sat next to me was friendly, in-flight wi-fi was excellent, ground service great, value for money wonderful. Will defintely fly with them again!

✅ Trip Verified | I checked in to my flight the day before, saving a screenshot on my phone. I had an isle seat (important because I'm 6'5" tall and I like to be able to stretch my legs out in the isle occasionally throughout a long flight). The next morning I pulled up my itinerary to find that I had been changed to a flight several hours later in the day for some reason. I got to the airport and got changed back to the original flight, but lost my seat. They said they have no idea why my flight was changed, but unfortunately there was nothing they could do about getting me an isle seat anymore.

Not Verified | This is the most terrible airline you could imagine. My bags were approximately 12 pounds overweight, so one of the helpful, nice staff members told me I should take some things out, put them in a plastic bag given to me by the staff there, and then carry that on (and check my carry on). I emptied the ~12 pounds out of my suitcase and asked another staff member if I could have a second plastic bag so that I could double bag my things so it wouldn’t rip. She immediately started telling me that I couldn’t do that, and started rudely demanding that I put all of my things back in suitcases, which I just spent time unpacking. It took approximately 45 minutes for the United Airlines staff to help the 5 individual, or groups of 2 people in front of me, people were at the desk trying to get their tickets for 30 minutes each. And then I was there being detained for another 45 minutes while the staff member ignored me after she demanded I put everything back in my bags. She wouldn’t even look at me, or talk to me while she slowly helped everyone who was behind me. I had to ask customer service representatives working at the neighbouring desks to even let me weigh my bags. I was there almost 3 hours early, and I genuinely thought she was going to cause me to miss my flight- I got to the gate just as the second zone for my flight was boarding. My suitcases were carefully packed because I am going to two different climates, so have boots, shoes, jackets- I things for both a cold and warm climate, and I couldn’t get everything back in my suitcases. Someone from the line was trying to help me force the things back into my suitcases while I was trying to rush so as not to miss my flight while staff ignored me. The suitcase (which was previously given to me by Air Canada when they broke the wheel on my original suitcase)- so it is not the best quality, started ripping at the seams and breaking so that my things were coming out when it was zipped up. The staff was still arguing that I couldn’t get on the plane with a plastic bag as my carry on, which makes no sense because I had one personal item, and a plastic bag that fit the size requirements for a personal item- I genuinely felt like I was going to miss my flight because of her, and she didn’t care, wasn’t even looking at me, wasn’t helping me- was ignoring me. The nice staff member (I wish I had gotten her name, because the world needs more reasonable, kind, helpful people like her) told me that she would check all my bags including my original carry on, and let me take my personal item and the plastic bag as my carry on item. It was easy to carry and the same size as a regular carry on. So now I have to buy two suitcases when I get to my destination, because the staff caused my suitcase to break by forcing me to try & force everything back in it on the middle of the airport floor after another staff member had just told me to take everything out. Then they made me sign something saying that the suitcase was already broken when I got there.

✅ Trip Verified | Absolutely worst airline. Totally unreliable always delayed. They should put more effort into improving the quality of their service and learn how to be more reliable!

Not Verified | My wife and myself want to thank Mr Flores, who works for United Airlines. Mr Flores kindly help us in all aspects , that is obtaining the boarding pass and checking our luggage, for both of us. He was very kind and helpful And we want that United Airlines takes note of this. Our flight was from IAH Houston to Puebla. on March 5 2024.

Not Verified | Everything about the airline was good but the seats were way too small. The only thing I think they should improve is bigger seats especially for economy class.