United Airlines

Not Verified | I flew with United last November and experienced wonderful service such as very friendly crew, wonderful in-flight cleanliness, seat legroom/comfort wonderful, passenger who sat next to me was friendly, in-flight wi-fi was excellent, ground service great, value for money wonderful. Will defintely fly with them again!

✅ Trip Verified | I checked in to my flight the day before, saving a screenshot on my phone. I had an isle seat (important because I'm 6'5" tall and I like to be able to stretch my legs out in the isle occasionally throughout a long flight). The next morning I pulled up my itinerary to find that I had been changed to a flight several hours later in the day for some reason. I got to the airport and got changed back to the original flight, but lost my seat. They said they have no idea why my flight was changed, but unfortunately there was nothing they could do about getting me an isle seat anymore.

Not Verified | This is the most terrible airline you could imagine. My bags were approximately 12 pounds overweight, so one of the helpful, nice staff members told me I should take some things out, put them in a plastic bag given to me by the staff there, and then carry that on (and check my carry on). I emptied the ~12 pounds out of my suitcase and asked another staff member if I could have a second plastic bag so that I could double bag my things so it wouldn’t rip. She immediately started telling me that I couldn’t do that, and started rudely demanding that I put all of my things back in suitcases, which I just spent time unpacking. It took approximately 45 minutes for the United Airlines staff to help the 5 individual, or groups of 2 people in front of me, people were at the desk trying to get their tickets for 30 minutes each. And then I was there being detained for another 45 minutes while the staff member ignored me after she demanded I put everything back in my bags. She wouldn’t even look at me, or talk to me while she slowly helped everyone who was behind me. I had to ask customer service representatives working at the neighbouring desks to even let me weigh my bags. I was there almost 3 hours early, and I genuinely thought she was going to cause me to miss my flight- I got to the gate just as the second zone for my flight was boarding. My suitcases were carefully packed because I am going to two different climates, so have boots, shoes, jackets- I things for both a cold and warm climate, and I couldn’t get everything back in my suitcases. Someone from the line was trying to help me force the things back into my suitcases while I was trying to rush so as not to miss my flight while staff ignored me. The suitcase (which was previously given to me by Air Canada when they broke the wheel on my original suitcase)- so it is not the best quality, started ripping at the seams and breaking so that my things were coming out when it was zipped up. The staff was still arguing that I couldn’t get on the plane with a plastic bag as my carry on, which makes no sense because I had one personal item, and a plastic bag that fit the size requirements for a personal item- I genuinely felt like I was going to miss my flight because of her, and she didn’t care, wasn’t even looking at me, wasn’t helping me- was ignoring me. The nice staff member (I wish I had gotten her name, because the world needs more reasonable, kind, helpful people like her) told me that she would check all my bags including my original carry on, and let me take my personal item and the plastic bag as my carry on item. It was easy to carry and the same size as a regular carry on. So now I have to buy two suitcases when I get to my destination, because the staff caused my suitcase to break by forcing me to try & force everything back in it on the middle of the airport floor after another staff member had just told me to take everything out. Then they made me sign something saying that the suitcase was already broken when I got there.

✅ Trip Verified | Absolutely worst airline. Totally unreliable always delayed. They should put more effort into improving the quality of their service and learn how to be more reliable!

Not Verified | My wife and myself want to thank Mr Flores, who works for United Airlines. Mr Flores kindly help us in all aspects , that is obtaining the boarding pass and checking our luggage, for both of us. He was very kind and helpful And we want that United Airlines takes note of this. Our flight was from IAH Houston to Puebla. on March 5 2024.

Not Verified | Everything about the airline was good but the seats were way too small. The only thing I think they should improve is bigger seats especially for economy class.

✅ Trip Verified | I am not sure if we were just lucky or what judging from some of the other poor reviews of United but we had a good flight with them and I thought they were OK. I would fly with them again. We got a cheap ticket compared to some of the other airlines on offer. I was pleasantly surprised by the legroom in economy. It was about a 9 hour flight going and just under 8 coming back. The food was basic rice and Chicken/pasta type fare but edible and a pizza roll/breakfast bagel later on. The entertainment was a large selection of movies, TV and games. Staff were polite but kept busy. The flights were both on time and the plane in economy was about three quarters full so there was room to spread out a bit. We were delayed about 20 minutes going due to a technical fault but made the time up on route.

✅ Trip Verified | Significant delays that could be avoided with expedited boarding. Took 45 minutes to board the plane, but United prioritized class differentiation over flight punctuality, even when the flight was already delayed 30 min. This caused additional delays on the tarmac, and the flight was ultimately 70 min late. On arrival, a flood of missed-transfer folks were being jammed off the plane, further delaying all others. Seat assignment: Economy now means they auto-assign your seat - after a forced airport check-in (boarding pass says "See Agent")! Extremely inefficient process: forced to check in online, then at the airport kiosk, then at the agent desk (despite having no checked bags). Plus I'm assigned a middle seat despite the window seat being open. Are these inefficiency tactics (for both passenger and airline) designed to humiliate me into paying more next time to choose a seat? Or just poor fulfillment software? What a mess. Seat: Knees jammed into front seat (although I am 6'2), all storage pouches destroyed. Service: flight attendants were nicer than my previous United flights. Verdict: Despite living in SF, I will do my best to avoid United in the future.

Not Verified | Unable to check in online unless we upgraded at a cost of $40 each. The upgrade on the first leg got us the last row on the plane. For the second leg which was 31/2 hours late, one of us got a center seat. How is this a upgrade? Save your money, United is not reliable!

Not Verified |   On both our incoming and outgoing trip to Peru, United Airlines was massively delayed for hours due to some technical issue. What made it so frustrating in the Lima airport is that when we try to check in, the people on the same delayed flight were pretty much delineated from the other people with different flights and were made to wait a bit longer. It was really frustrating to arrive early and then have all the other folks who came later than you leapfrogged over. This made it very frustrating since my husband and I could have used that time to be chilling in the lounge. United should compensate for the pain and suffering that they put us thru—- not just on the delay but also for the added insult of having to wait longer than normal to check in and drop our bags. What a fiasco. I will think twice about choosing United again when we fly.