✅ Trip Verified
| Fort Lauderdale to Houston. Somehow United managed to turn from one of the best airlines in the US into the worst. Dated website and check-in portal that looks like it was developed in the 90s and has not been changed since then (especially the online check-in), non-transparent seating assignment for basic economy; I somehow end up at the very end of the plane almost every flight and sometimes separated from other family/friends on the same itinerary, despite early check-ins. Anyone from United can explain that? The airline has a low grade low-coster feel to it - old planes and dated looking everything. Did I mention the prices.... the ridiculous prices they charge for everything - even for basic economy airfare? Well there is a flex-economy, and a premium economy, and maybe an economy plus and economy XL to be added sometimes soon, but don't be optimistic with the names of tariffs. The price for airfare is ridiculously expensive, especially if you are based in Houston and out of luck as you don't have access to other airlines (United must be lobbying this very hard). Even the most basic economy option is way too expensive for domestic flights, especially if you want to pack up a swimming suite with you in a small suitcase as there comes the baggage fees, extra baggage fees if you take your small checked suitcase on board, pay if you want to sit next to the isle or window, or your family member, pay for obsolete entertainment options: lack of free wifi yet extremely slow if you finally decide to swipe your card for it. My favorite - pay if you want to watch Direct-TV on a contrast lacking micro-screen in front of you - a paid streaming TV on board of a plane - You. Must. Be. Kidding. Me! Culmination of this "entertainment" system happened on my recent night flight from Houston to Miami. The system glitched completely and was stuck in startup loop during the whole flight blasting that 100% brightness Direct-TV logo on and off (in my face!) the whole night without possibility to turn that screen off. Now to the meals and snacks! - What snacks!? - Ah the mini-pretzels and and that is it. At least soda and the lavatories are free for now! I have flown many airlines, and can confidently say that Easyjet, Southwest, AA and Delta are all better airlines then United, by all means - price, comfort, entertainment, convenience and transparency and fairness to its clients. How come I am able to fly between Miami, Vegas, LA and NY for 200-300$ with other airlines but it costs me at least 300$ to fly to the nearest major destination out of Houston, which most of the time is half the distance of the above-mentioned flights? How come low-costers in Europe can get you from Norway to Spain round-trip for 100$ while this behemoth is crying going out of business if they lower the prices. Unfortunately I am currently based in Houston and don't have much access to other airlines due to long lasting monopoly of this company on the local market so have to unwillingly stick to it. On the positive side I can mention ground and cabin crew. These folks are always welcoming. I used to like United Airlines back in the days, but if today you ask me to characterize and summarize this airline in 4 words, those words would be: expensive, dated, unfair and non-transparent.