✅ Trip Verified
| Original flight canceled due to weather. Understanding this creates havoc. App was good at sending message, but contacting a human to see what options were took over an hour on hold. Re booking direct flight was not possible. Our diversion through Houston worked out OK, but staff along the way were extremely rude and the treatment of basic economy class passenger is like they are dirt. I read and tried to follow the luggage rules. I paid $50 for the privledge of checking two bags. My wife and I consolidated into one small carry-on bag. I was among the last group to board, with everyone else carrying much larger bags aboard when a gate agent yelled at me to stop and demand I pay a $50 dollar fee to gate check. When I told her I had paid the fee online for two bags, she "let me go with a warning" but told me to leave bag unattended at the gate (which I refused to do) this is against every announcement and safety procedure airports have. I took it with me to the plane, and asked a stewardess if I should check it at the door. She was friendly, and I was allowed to leave luggage where at least an airline baggage handler took it directly and joked he would have it in New Orleans before I got there. The plane was filthy, dirty tissues in the safety card pocket. Trash on the floor, wrappers and cellophane. PA system didn't work. No internet on this flight (broken). The short hop flight from Houston to New Orleans was about as tight as they can make it (I'm 6'2"). I find it hard to believe this passes the safety rules for evacuation speed, these seats are so close. The message from the airline is clear - if you opt for basic economy, we will make your trip so bad. A fellow traveler joked he had more legroom in the toilet and was tempted to hide out sitting in there for the rest of flight. So, I tried to follow all the rules. I am a pretty easy going person, compliant with others. But this experience was pretty awful.