United Airlines

Not Verified | Milwaukee to Leon via Houston. Today is a nightmare for us. We pay extra to leave Milwaukee early in the morning - first we were delayed in Milwaukee for 3 hours then arrived in Houston delayed 3 hours. Arriving at night in Leon mexico. We had a wedding to attend and now we are not going to be on time. We talk to the staff from the airline they were rude. This is my first and last trip in this airline. Our worst trip ever.

Not Verified | Wiliston to Corpus Christi. On the way to North Dakota had to change planes due to maintenance issues. Now on the way back, so far, the first plane was over an hour late due to maintenance issues and currently having to change planes due to maintenance issues as well on the second plane. Still have one more to go, doubt that one will be ready to fly as well. I will try to never fly United again.

Not Verified | Washington to Hartford. Objectively, the worst airline I have ever flown on. No questions asked. Terrible service. Can’t even bring on a carry on. Never fly United. I would take a look at JetBlue.

✅ Trip Verified | Economy plus is always a pleasure, more legroom, very on time flight with an early arrival in Zürich. Again very friendly FA's and good IFE. The only downside is that they serve a warm croissant with jam for breakfast, but without butter.

✅ Trip Verified | On time flight from ZRH to EWR, very friendly FA, comfy seat and good food (a little below C-Class standard). Will fly United Airlines again, entertainment great with the whole seasons of tv shows.

Not Verified | Calgary to Cancun via Denver. One of the worst experience with this airline. Will not recommend anyone to travel with this airline. Staff at Calgary airport was very rude. Me and my wife were travelling to Mexico even upon asking seats were given separately through out our travel. We had to request passengers to switch seats. 2 hand carrys were allowed for 2 passengers. Staff was still forcing us to book the hand carry as it was too big. Me and my wife travel alot but next time we will pay extra $$$ to travel but will not be travelling from United Airlines. Not recommended at all.

✅ Trip Verified | Dallas Ft Worth to Houston. When we arrived at the airport (after our driver being pulled over which took time) we still had one hour before departure. As I have never flown on United before, I didn’t know the procedure. We went straight to the baggage drop and told them we’re getting late, instead of informing us to go to a different kiosk to check in our bags, they referred us to the monitor. And while we were trying to check in the monitor said to see an agent, (which was ONE agent in the corner which was somewhat helpful) but his supervisor was so rude and mean and didn’t let us even talk. I didn’t expect someone at a supervisor or management position to act this way. Do United not give supervisor training to their managers? I was very disappointed and our whole vacation mode was ruined. Now I’m waiting at the airport and will have to wait for another 4 hours.

✅ Trip Verified | Orange County to Knoxville via Chicago. I wish I could give zero star to this airline. I promised myself two years ago not to travel with United ever again, but my trip was booked by my agency and it was too late to change it. This airline is a nightmare, from their website to the horrible seats, rude staff and terrible service. For sure, this will be my last time I ever travel with United.

Not Verified | Charleston to Newark. My flight was delayed and then cancelled. My experience with staff at the boarding counter was not good. She was rude and not sympathetic to the situation. Another staff at the boarding counter was understanding and helpful. There was a flight available for an earlier time than what they rescheduled me for, but the first staff did not inform me at the ticket counter. I was later told over the phone when I called United. I was told there would be a $200 up charge for that flight because it was in a different class than I had originally booked. I do not feel a customer should be charged when their flight was cancelled and there are available seats on the next flight. I ended up having to switch airlines and airports which is now causing even more delays. I also purchased a non-stop flight and am now going to have a layover. Not a good way to treat your customers United.

✅ Trip Verified | Chicago to Hong Kong. This was my first time flying a United long haul international route. I made sure I included long haul since you can fly a 90 minute international flight from Chicago to Toronto which is no different from their domestic service. I flew in their soft-release of Premium Economy on my way to Hong Kong, and regular economy in my return flight. I say soft-release since in reality you only get the new seats, and not the full service which goes live down the road - the new seats are great! I got into these seats due to the new 777-200 configuration on my trip to Hong Kong which is a 3-4-3 setup in economy, and 2-3-2 in Premium Economy. I had a front row seat which means the tray and TV comes out from underneath the seat, and both worked really well. The seat itself is wider than regular economy by a couple of inches, and you can feel it. It also reclines by an inch more which didn't make much of a difference to me since I need a full bed to sleep well, but it was nice to lay back a little more with the foot rest they provide. You have a nice little storage container on the side of the seat which is perfect for tablets and smart phones, and the chargers worked great. It charged my phone up quickly, and it was easy to open and pull out my tablet when I watched some shows. The screen these new seats have is notably wider, and had a very responsive touch screen that worked well, and the quality was in HD. I watched the latest Mission Impossible, and the screen felt like a nice tablet now. On top of that, the entertainment selections were great. They had a lot of new movies, classics, and international choices. Overall if the Premium Economy is only a 25-33% upgrade cost, then get it for the seat alone. That said, I had the old 777-200 configuration on the return flight, and there is no Premium Economy seats yet. The biggest disappointment in the old configuration is no chargers, or they don't work. I know the old configuration is on it's way out, thank god, but they haven't been touched much since the 90s. United loses a point for not at least adding some proper chargers by 2010. Otherwise, it's a typical economy seat. Not bad, but nothing notable. Finally, the service itself overall was good. Obviously your crew will vary, but it seems like the international crew to and from Hong Kong was friendly and top notch. They had all announcements in English, Cantonese, and Mandarin which is great for the Chinese travelers on board. To me it says a lot how they accommodate foreign travelers to where you're heading. As I said earlier, the service was very friendly and active. Meanwhile the food isn't bad. The breakfast on United is quite good since I had the omelet on the way over, and the quiche on the way back. The dinner was okay, but overall it's 4/5 for the food. Overall United gets a solid review from me. I think they are treated a little unfair at times. Are they ANA? Of course not, but they aren't a 2-3 out of 10. To me a 2 signals they are god awful, and that isn't the case. The only true negative is the Wi-Fi, and it isn't worth the price. As long as the flight is smooth, comfortable, and the staff is friendly, then they do a solid job. Finally, for a 15 hour flight costing only a $1000, then you can't beat the price for what you get.