United Airlines

✅ Trip Verified | St Louis to Honolulu via Houston. When I arrived at airport in St Louis to drop off my bag, the United Employee snapped and me and those around me and said she was too busy to help us. On my nine hour flight from Houston to Honolulu, no complimentary meal was served as is done on other airlines.The flight attendants were unfriendly. One of the male attendants made fun of me and a friend when we were having trouble getting the bathroom door open. I purchased Wi-fi for my flight to Honolulu and back and it never worked. I heard those around me complaining about the same problem. Our flight leaving Honolulu was delayed over 3 hours for a mechanical problem. The passengers were directed to get off of the plane. However, the United employees said that would not be helping change connecting flights until they knew how long the flight would be delayed even though some of us knew for sure we would be missing our connecting flight. I had to call United on the phone to get help. I was told that I would have to spend the night in Houston on the way back. I had to fight with United to get my hotel and food paid for. I was told that my baggage would be in Houston and when I got back on the plane the next morning for St Louis, I would be required to repay for my baggage even though United caused this problem. I was promised that my bag would be in Houston, but it never showed up. It arrived in St Louis the next day. My whole flight experience with United was a train wreck. When I asked them to reimburse me for my Wi-fi purchase, I was sent a canned response say they were sorry I was unhappy with my flying experience with them and they hoped I would fly United again.

Not Verified | Idaho Falls to Buffalo via Denver / Newark. 7 flights over 12 days and not one on time. All significantly delayed, between 1-4 hours. No apparent concern by staff at gates either. Terrible airline. No working WiFi on any of them either. My recommendation is avoid this airline at all costs.

✅ Trip Verified | Sacramento to Cleveland. I booked a flight that had a layover in San Fransisco and I was originally needing to get back to Sacramento which I purchased. Later I found someone to pick me up early so that I wouldn’t have to wait the extra 2.5 hours to get for sfo to smf. I called to have my bags final destination be sfo instead and I would just get off the plane and head to my ride. They told me that because I’m changing my final destination it would cost me 325.00 to change my ticket. They later offered to wave 200.00 of that when I got mad but told me they have to change my ticket so it’s 125.00 change fee. If I didn’t have a checked back I could just get off the plane and go home but because I have that bag they are holding me hostage and forcing me to fly to Sacramento. Unbelievable. Never flying with them again.

✅ Trip Verified | Denver to Charleston. Our flight attendant, Staci was amazing! She was so polite and generous when I was experiencing motion sickness during our flight. I have never written a review for a flight attendant, but couldn’t pass on the opportunity to review someone who made such an impact on my experience! Thank you, Staci and United Airlines!

✅ Trip Verified | Pittsburgh to Boston. United Airlines charged $30 for my only carryon. I had no other personal item. This was very rude from the airline. I shall never fly by this airline again.

✅ Trip Verified | San Francisco to Seattle. Terrible! Flight should have been in the air at 10:28pm it’s 11:22 and we’re all still sitting in the plane with no explanation as to why we’re not moving. ever flying with them again. I’m all for safety but they need to communicate with us to tell us what’s going on.

✅ Trip Verified | Auckland to Edinburgh via San Francisco / Newark. United lost all the wheels on our luggage on our outward journey. We purchased new luggage but on the return journey we missed our connecting flight due to customs and the 35 minute regulations. We were sat at back on most of the flights so they usually ran out of a choice of food on one flight all we were offered was a chickpea curry not really something someone with IBS or a 5 year old will eat. The staff were non helpful and on return lost our luggage so we had to go and buy winter clothes and jackets. I emailed them countless times to no avail I finally got in touch with them via facebook and they told me our luggage had been dispatched and would be with us shortly (we live 6 hours from airport). I received an email today from the company they used saying our luggage would be with us on 4th March between 4pm-8pm. They are now telling me I need to get in touch with the company you have chosen to get our bags back (almost a week later)? What kind of service is this? We travel frequently and our luggage has been lost before and the airline we used did everything in their power to get in contact and make sure we were clothed and our bags were returned to us the next day via a taxi service. United don't seem to really care a lot about customer service.

✅ Trip Verified | Calgary to Houston. During the preboarding, group 3 was on line and my group is 4. I got to the lady and she rudely asked me in her words "can you take your own body out of way. It’s group 3 not 4". After boarding flight was delayed for hours. Worst flight, no phone charging point.

✅ Trip Verified | 11 hours at Toronto Pearson for a flight from Toronto to Chicago? Absolutely terrible customer service and airline! I don’t even know where to begin as I’m still at Toronto Pearson and the flight was supposed to be last night at 9:18 pm, it’s now 5:52 am and I still did not leave Toronto. First the flight was delayed and then cancelled. No direction from anyone anywhere. Finally an Air Canada employee gave direction on where to go and get help. I called the airline and all they could do is rebook the flight at 6 am. Once again I had to check in and go through the security process for the second time. The wait line was ridiculous this time around. This time they put my carry on aside and wanted to inspect (mind you I hadn’t left the airport). Doing this twice is stressful enough when you have a dying family member that you’re going to see, never mind having to deal with rude staff. One of the employees decided to go through my bag and put 3 items (small hairspray, body lotion and shower gel) into the liquid bag, then she picked through my make up case and took a lip balm and asked why I didn’t put it in the liquid bag. I stated that I didn’t think it was necessary to put it in the liquid bag, mind you she left my moisturizers and liquid foundation in the make up bag. I asked about those and she just threw the liquid bag into the carry on and stated that this was the procedure. At this point I was beyond frustrated and don’t even know what to say. This is unacceptable and you as the airline are responsible to educate your staff about customer service. I will never fly with United Airlines again. Now it’s 6:07 am and I’m departing so I’m sure something else will be going on at Chicago airport and more unpleasant surprises are awaiting after 11 hours for a flight that should take about an hour or so. Absolutely disgusting!

✅ Trip Verified | Ottawa to Kansas City via Newark. Our 6 am flight was delayed this morning and at 9.30 am we are still in the airport when three other flights on different airlines have left without issue. The weather is fine but the pilot is walking around the airport saying the weather is at fault, being a little too cocky and smiling like it is no big deal to him. If all other flights can leave why can't we. Probably will never use United again.