United Airlines

Not Verified | Don’t expect to see your bags again, it’s like they just do not care if your stuff gets there or not. On a long trip they lost one of our most important bags. The people we talked to on the phone didn’t know how to help, we found out that it was in Santo Domingo about halfway through our trip but no calls, no emails, no texts to notify us. We had to buy all new gear and luggage for my son and I. We’re home now we still don’t have the bag back (it’s been a month and we just received word it’s in Texas, we live in Alaska), now they’re telling us they’re not going to reimburse us. I would highly recommend not flying with United Airlines if you can possibly avoid it, they do not care about their customers.

✅ Trip Verified | Newark to Grand Rapids. I am deployed coming back from Afghanistan on my vacation and United airlines flight was delayed out of GRR and I missed my connecting flight due to the delay on their end. I was re-booked and was only given half the ticket so I had to pay out of pocket to my destination because of their error. I was told by a United airlines agent to buy the ticket and i would be reimbursed the full amount of the ticket that was paid to my final destination. I was lied to and I was only awarded a $300 dollar travel certificate but that ended up just costing me more for the total flight. I then emailed corporate customer service who were not helpful at all and in fact will not respond back to my emails after asking to speak to a manager about this. This trip was overall a disaster and I was stuck in the airport for two days waiting and I have never experienced anything like this before. I will not be flying United airlines again when they treat their customers like this.

Not Verified | Absolute terrible customer service! I used this airline to go from Nashville to Chicago and then from Chicago back to Nashville. The flight to Chicago was rough. Flight attendants didn’t seem to want to be there very unfriendly. The flight back from Chicago to Nashville they were attempting to get patrons to take the later flight. We arrive in Nashville upon arrival we receive a message letting us know that our bags would be on a later flight! Obviously the airline was aware luggage wouldn’t be on time, why not notify us before take off? I’m sure that would have made an impact on taking the later flight. Not only that but where’s the customer service in this?

Not Verified | Chicago to Kansas City. Would never fly United again. Staff was rude and by the way the boarding process went it would seem that the staff lacked intelligence. It was as if it was everyone's first day. The staff had no idea what they were doing. Ran out of overhead space before 1/2 of the plane had boarded. They had everyone board with their bags for the overhead bins even after they had made an announcement that the overhead bins were full. Then proceeded to have people basically sitting on top of each other so these people could get back out of the plane to check their bags.

✅ Trip Verified | Denver to Knoxville. Long story short, this flight was delayed in Denver for technical issues and then rerouted to a closed airport in the middle of nowhere due to fog. I get the fog wasn't their fault but instead of just letting us go rent vehicles they kept leading us on twenty minutes at a time until finally putting us all in hotels at 3am. The next day we couldn't get back through security because our boarding passes didn't match the airport since we were rerouted and once we were finally through and out on the runway the flight was delayed again for technical issues. My wife and I finally just rented a car and drove home but now United refuses to reimburse us for the car rental. They gave us a $150 United credit which doesn't come close to covering the $500 flight that never even got us home, much less the car rental and the extra day we both missed work. Not to mention this $150 credit is basically Monopoly money. It's absolutely no use to me. I have no clue when or if I'll ever fly again so the credit will most likely expire without ever being used. I'll never fly with this airline again and I'll be sure to steer others away. I understand not all of the delays were their fault but they should have done the right thing by reimbursing us the amount we lost and with actual money not useless United credits. They could have had lifetime customers had they made up for the delays and taken care of us but instead they've created two lifelong haters of United Airlines.

Not Verified | Arrived late for our connecting flight in Washington, so missed the flight. Had to fly back up to NJ then catch a flight to Houston, so a 2 hour flight turned into 4 hours. Houston flight arrived late so almost missed the connecting flight to Corpus. I needed assistance getting around airports due to blown out knee, people were extremely rude in all airports. Supposed to arrive in Corpus at 1.50pm, didn’t arrive until 8.30pm. On our way home, got on flights on time, until Washington, we flew into one airport but needed to be at Dulles (airline booked it that way not me) they made me find my own way there so $43 later on an Uber ride to the airport. We get to the airport get to the gate, planes delayed an hour due to mechanical issue. Then they say they don’t know when it will fly out. They then tell us the flight won’t be flying out until the next morning. I had to go a find a connecting flight to New York, I had to fly into Syracuse instead of Ogdensburg. Luckily I had someone who could pick us up or else we would’ve been stuck in the airport all night. I will never fly United again! Worst experience ever.

✅ Trip Verified | San Francisco-Singapore return. Maybe I am lucky but I never have issues with United on international flights and this was no exception. We bumped up to Economy Plus as this is a 17 hour nonstop flight and the extra leg room was much needed. Departure was spot on time. The crew was friendly and pleasant. We had two meals and a snack with plenty of drink runs and water being served even during lights out time. Call buttons were responded to within 30-60 seconds. Our return flight was a bit more dramatic. We departed Singapore (1 hour delay) and were about 2.5 hours out. We had dinner and had watched a movie when a passenger in the rear of the plane became extremely agitated. He had mental health issues and was not on his medication. He had to be removed and placed in the galley. The captain made the decision to return to Singapore so he could be removed from the flight. So back we went. Arrived in Singapore, the police boarded the plane and removed the passenger, we exited, cleared immigration, gathered our luggage and was bused to a hotel for the night and day. We received meal vouchers for breakfast, lunch and dinner, then we were bused back to the airport the following night to fly home. The whole situation was handled very well by United. Plus we received a $200 voucher from United for the inconvenience. Our flight home on the second try was just fine with the same kind of service we received on our outbound flight. All in all we were very pleased with our United flights to Singapore and back.

✅ Trip Verified | I've flown nearly 2 million miles on United, mostly for business and mostly in coach, but as the overall quality of their flight experience has deteriorated, I've branched out to other airlines and now generally avoid United. Yesterday's 6+ hour flight was one of the worst I've ever had, so I wrote to United Customer Service this morning. The complaint and United's response are below. Both speak for themselves. I paid for first class on one of the longest routes you fly in the continental US (Miami to SFO).  I did not get a first class experience, or anything close to what I paid for.  For the second time in recent memory, I was aboard just about the oldest plane in the fleet, a 737-800 that must have been over 25 years old.  It had not been updated since delivery; the floors were filthy; the seats lumpy, without a footrest, and hugely uncomfortable; the power port didn't work (an issue for a business traveler on a 6.5 hr flight); no blankets or pillows were available; and the food was beyond terrible. I would like a refund, not miles, for this experience. I flew to Miami on American in coach.  Great experience.  Amazing food selections, comfortable seats, and excellent service. Response: I'm sorry our aircraft's appearance didn't meet your standards. I've reported your concerns so we can work with our airport teams and improve the cleanliness of our planes. Our goal is to make your flight as enjoyable as possible. I regret we let you down with the plane's appearance. Since you do not want goodwill miles, please accept our apology for your experience. We do not offer refunds based on your dissatisfaction with our aircraft.  We greatly value your loyalty; it's always a pleasure to serve your travel needs. We hope your next trip delivers the experience you deserve.

✅ Trip Verified | Las Vegas to Denver. Due to the fact that I live in a city that is a United hub, I am unfortunately a loyal United customer. United offers me more flight options and more non-stop flights as compared to other airlines flying in/out of my city so I must often choose united. However, uncomfortable flying experiences have become the norm. The things that I hate about United are: 1. the horribly uncomfortable "torture device" chairs that place neck and back in an incredibly uncomfortable position with head forward and no lumbar support. Who came up with this seat design and has anyone at United actually tried to use these seats? 2. Baggage hassles including incredibly restrictive carry on policies and "nickel and dime" fees. The worst is a requirement to pay a bag fee in order to check in and receive a boarding pass for some customer classes, regardless of whether or not the traveller actually has luggage. On my last 3 flights, my only luggage was a small personal item that I did not plan to check (a backpack), but I had to pay a checked bag fee in order to check-in for my flights. 3. frequent delays, over-bookings, etc and policies that make it difficult (and sometimes impossible) to change flights.

Not Verified | New York to Chicago. Worst airline ever. Don't waste your money. The ticket was expensive and I had to pay for the personal item just because I had a camera. The staff was so rude. It was my first and last time flying with them.