United Airlines

✅ Trip Verified | United decided to cancel my flight booked for August 2020! This was their choice not mine. Because their option they gave me didn’t work they are charging fees to me. Keep in mind this was their choice not mine.

✅ Trip Verified | Denver to Seattle. I arrived on the plane on 3/13/2020 during the height of the Coronavirus pandemic. The stewardess noted they attempted to spread out everyone best they could as the flight was more than half empty. Once everyone was boarded many rows had three people in them. The majority of the people on the plane were put in the back, and when one person asked to move forward to create space between passengers the entire plane was told if anyone wanted to move up past the exit row they would be charged. The priority is clearly not passenger‘a health and safety but money. The money was already lost and with a more than half empty plane during the height of the Coronavirus the airlines chose money over health and wellness. The plane ended going back to the gate for a two hour delay at which time I got off the plane and booked with another airline

✅ Trip Verified | Chicago O’Hare to Las Vegas. I will not be flying United Airlines again. Believe it or not but economy ticket has become 3rd & 4th class. It’s hard to believe in this day and age that United has gone back to levels of classes. This plane was new. It had the first two sections of first class with dividers and large tv that you can sleep in. Then there is a business class section with larger mire roomy seats. And the last two sections are 4th class in which they made seats so small that an average size person can’t sit comfortably. I measured using the newest IPhone. It measures across 3 phone lengths plus 2 -3 more inches totaling a whopping 22 inches. And when the passenger reclines the seat in front of you there is no room at all. I paid round trip $350, the broad shouldered man next to me paid $99 and the big man next to him paid $600 round trip. United thinks they are pulling the wool over your eyes by offering free just released movies and ear buds. This is a travesty in the worst way by maintaining the class system. Wake up loyal customers! You are not getting anything for your loyalty but overpriced seats. Never again will I fly United. Thanks for nothing but making me so uncomfortable. If I could give zero stars that is what this airline would receive in most categories.

Not Verified | Just wanted to give United a thumbs up on the cancelation. I had to cancel 3 flight reservations because of the Coronavirus. With 3 different airlines. By far this was the easiest one to cancel with. You could do it on their website. I got an amount refunded to my cc. I got a credit to use on another flight. It did not take hours on the phone like with another airline. I was not hung up on several times like a whole different Airline. Good job United! Thanks for making it painless and easy. I appreciate it.

Not Verified | Los Angeles to Salt Lake City. Horrible airline. Flight was supposed to be at 9:00 A.M. Got delayed to 11:00 with no explanation. United delayed this flight 7 times. We did not leave until almost 4:00 P.M. They offered little bags of chips as consolation but never gave updates or offered to help in any way. I am disgusted with this airline.

✅ Trip Verified | Newark to Salt Lake City. On United Flight to SLC. Half of the seats on our plane are empty, I guess “coronavirus did the job”. You would think United would greet those clients who took a chance with attention and appreciation, but quite opposite actually - stick to your seat, don’t move to an empty seat, 0.5 lb overweight luggage should be reorganized or $100 will be charged. And we had premier check-in. Afraid to ask how regular customers were treated! Horrible!!! I’ve been a loyal client of United for the past 20 years but now I think it’s time to try other airlines. And I got an email stating that all flight attendants will be wearing gloves while serving food and beverages - not the case.

Not Verified | Cancun to Toronto via Newark. Tonight, we missed United Airline to go to Toronto. We had trip at Cancun until this morning for family trip and we left from Cancun after 2pm. But the United Airline was late one hour to get New Jersey. That's why we couldn't get next airplane. It wasn't our fault but we need to sleep in the airport with my three kids. My 4 years old little boy is sleeping the dunkin donuts on the table. We need to stay here for tonight. United Airlines didn't give to us right way. We still don't know when can we go back to Toronto.

Not Verified | Bought a ticket to Rome a few weeks ago BEFORE the #COVID19 outbreak in Italy. When the alert reached level 2 we became concerned and called to ask for options. Customer service told us that if Italy were to reach a threat level 3 that we would likely be in for a refund. Less than a week later lo and behold Italy reached level 3 as told by the CDC. I requested a refund from United Airlines and after a week of processing I was told that I would not receive a refund as their "sanitary practices are top notch". I was told to either take my trip (and once again reminded by the service staff that it was dangerous to travel currently) or offered a ticket for a later date within the next year. Hands down the worst customer service I've experienced and I'm utterly disappointed in this airline.

✅ Trip Verified | Bozeman to Houston. The plane broke down as we were first pushed out for the take off. Got deplaned. I understand safety first.Missed our flight to Auckland New Zealand. Told the customer service person 3 times I could not hear her whispering to me but would still not speak up! Told me I had to check in 2 hours before to board my flight to New Zealand! 20 plus hour layover! Will not reimburse me for my seat selection purchase I lost! Tried to put us up in a terrible motel. Lousy food vouchers with no clue who would accept them. Tried to make sure my tickets were reissued and that staff member sucked too! Told me to go to the Air New Zealand and check in but didn't bother to tell me they wouldn't be there til 4:30pm. Lost a day of vacation, lost a night in a motel room I paid for. Lots of other fellow travelers were not happy. Do not plan to fly with this airline again after this.

✅ Trip Verified | Omaha to Denver. My flight was scheduled for 9:30 am and it is now 2:00 pm. I have yet to talk to a united employee and have been in line since 11. My flight is tentatively scheduled to depart at 5, but they keep giving departure times and changing them. The app has a confirmation number that is incorrect and I can’t get anyone on the phone from the United number. The crew just left and I’m still in line. If you are thinking of flying United: don’t. This isn’t the first time this has happened to me.