United Airlines

Not Verified | I just want to comment on the staff working with luggage. I was supposed to grab my bag from customs and re-check it when I arrived in Chicago from Vienna, Austria, before getting on my second flight to DFW. I was unaware of this, however, and did not re-check my bag. The United staff was very helpful regardless of my mistake. They took my information and delivered my bag to my home within less than 24 hours! They were professional and helpful and I was very impressed!

✅ Trip Verified | On December 21st, I booked with United Airlines to fly from Montreal to Hong Kong via San Francisco. My flight was schedule to leave on January 21st and come back on March 2nd. The days before my departure, the virus outbreak was getting worse in China with infected cases increasing drastically every day. Before leaving, I called United the same morning as my flight on January 21st to make a last minute trip change and make San Francisco my final destination instead (no refund asked). Besides being terribly slow on the phone, the personnel was also highly unhelpful. Not only weren't they caring about sending people in a growing epidemic, but even more, they charged me an additional 300$ to make this last minute change... for tickets I already in hands! So a roundtrip Montreal-San Francisco that could cost 450$ ended up costing me 1000$ + 300$ only to cancel my tickets to China and back. Not only are they being conning people and taking advantage of the situation to make profits, but they are also irresponsible being aware of a new crisis and not willing to help.

Not Verified | I had an international flight booked that I will not be able to fly because: first, there is a pandemic going on; second the borders of each country are closed or will most probably be closed in the next few days. In face of these facts, it is very disappointing to see that United will not reimburse clients for cancelling the flights. Waiving cancellation fee is not enough. Most people will not be able to work and will need the money right away. Most airline companies are providing a full refund, giving the money back to their clients. They are showing empathy and compassion with the human being. United, you are not going to avoid bankruptcy being ruthless. These people probably will learn the lesson and never purchase a ticket with you again.

✅ Trip Verified | San Francisco to Vancouver. Small plane. The menu is very weak, there is almost no food. Drinks are standard. The seat has direct access to the aisle, which is very convenient for exiting. Internet works

✅ Trip Verified | We were impressed with this aircraft, the service, and the quality provided. Mariam, the primary stewardess who took care of us, was outstanding! We enjoyed every thing and couldn't be happier. The last time we flew United Airlines was in 2010 and it was awful. We flew from Abu Dhabi, UAE to Hawaii and the Plane, service staff, and entertainment was Horrible. We swore never to fly United again. The only reason we got this flight is because we went through Lufthansa and thought it would be this airline flying us. When we found out it would be United Airlines, we were saddened expecting the same bad experience. However, it was not so, we loved it!

✅ Trip Verified | Vancouver to San Francisco. Small plane. The menu is very weak, there is almost no food. Drinks are standard. The seat has direct access to the aisle, which is very convenient for exiting. Internet works

Not Verified | Boise to Houston. With the Corona Virus, travel and accommodations have been canceled. We have asked for a refund since we won't have another chance before November to go anywhere and United has denied a refund. That is, unless we play their personal lottery and apply to the refund department which allegedly exists, you just can't speak with them. We have spent 3 minutes on the phone with the cruise line and hotel and received a full refund, BUT NOT WITH United. We have over 10 hours on the phone and have been told all we get is a credit or wait for the refund department that supposedly exists. I have had nothing but bad experiences with United and will never book a flight with them in the future if at all possible. I award them NO points and feel stupider after speaking with their representatives.

✅ Trip Verified | Fort Myers to Chicago. Everyone we ran into was awesome. From JJ taking our tickets, to the guy with baggage, to our flight attendant. You guys are treating us fantastic even under the current stress. A big thanks to everyone.

Not Verified | Because of CV-19, United added language to the top of their website stating they were making customer and employee health and safety their top priority - I found out first hand that this was not the case. Profits and "policy" are still king. When Trump announced he was closing the boarders with Europe, I tried to get the first flight back from Zurich to Washington, DC/Dulles. I was told an early return would cost me $7,000 even though I was on a business class ticket. If I wanted to return coach, it would cost still about $2,000 in addition to what I had already paid. I assumed the flights would be full. I went online and checked. United simply said, "It is the policy, we can't change it." I suggested that they should rethink their policy and not try to gouge customers who simply needed to return home to family in the time of crisis. Shame on you United for not providing the flexibility in time of crisis. This goes right to the top of the organization I'm afraid.

✅ Trip Verified | Los Angeles to Phoenix. Second leg of flight from Lihue to Phoenix. This is my first and last time flying United. Flight attendants are the rudest I’ve ever come in contact with. Flying alone with my 4 kids ages 8-19. There are 5 of us and they just made $3500 out of my vacation budget from a single mothers salary. The snacks are gross, service is worse, and flight was delayed for “scheduling” problems. After a red eye back from Kauai with 4 exhausted kids and one tired Mama ... catching our second leg, our bags were tagged at the gate. We were told to leave our bags at the end of the tunnel and that they would be placed underneath and given back to us. Then the guy at the end of tunnel rudely told us to take them on board with us ... then when we took them on board and couldn’t find anywhere to put them, The flight attendant yelled and me and my son for bringing them on board. Then she proceeded to roll her eyes, take my suitcase and cram it into an overhead bin 12 rows behind ours all while Huffing and rudely yelling “YOU ARE WELCOME” at me in front of a dozen other passengers. I was humiliated on top of being completely exhausted. Never never never again will I fly united airlines. I’ll spend the money and go with another option next time.