United Airlines

✅ Trip Verified | Cincinnati to Denver with United Airlines. I am a healthcare professional with lives to save but apparently they couldn't care less! Canceled my flight without so much as an email or phone call. Then got rude with me when I tried to work out a solution to go save lives in the midst of this Coronavirus! Truly a heartless and unprofessional company if I've ever seen one!

✅ Trip Verified | New York to Honolulu via Chicago. In mid March we had to cancel a scheduled trip (of four) due to the safety and health enforcements that were occurring as a result of the Coronavirus pandemic. When we rescheduled the trip for a later date at a lower ticket price, United Airlines refused to provide a credit for the difference and we lost nearly $500. I was prepared to book a second trip had they provided the credit. During this unique COVID environment, when many socially responsible companies are helping to slow the spread of the disease and providing free/discounted service or relaxing their policies to those who are financially impacted by the outbreak, affected by the virus, and to health care workers who are at the center of it all, United Airlines still feels the need to nickel and dime their customers. It's very disappointing and unfortunate. Way to go United Airlines! You set the example of why so many dislike your industry. You would've actually made more money, had you provided a credit.

✅ Trip Verified | My return flight was canceled. I rebooked at a premium and paid an extra $361 plus for that flight to be canceled May 5th. They sent me an itinary with 2 flights missing. I called reservations immediately to get an extremely incompetitent agent and rates person. I had to show her what date and my flight for May 18th from Medellin to Kelowna. I was only trying to book a return flight on economy which she told me she couldn't do. She wanted to book me economy plus at over $2,800 which was not return. Economy was $1125 but I shouldn't be paying anything as my flight was already paid for plus the $361 plus dollars that I paid. I ended booking my own flight economy at $1125 and have issued a complaint with United. I never experienced such poor service and ripoff.

Not Verified | I had tickets from Chicago to Puj Dominican republic. My flight was cancled the day of our date to fly out. It was canceled due to covid19 and the borders closed. I spent 2000 dollars in tickets that United is refusing to refund. They told me over the phone that I need to understand this is a business and they need to make money too. I could understand if I canceled the flight to not give a refund but I did not do that and was not given service to what I paid for so in turn I should have the right to get my money back.

Not Verified | I will use United for my next trip. We have family trip and got cancelled, so i called United and ask them to help me to cancel my flight. The agent that i spoke to was very nice and I ask him to tranfer me to his supervisor. Erica is the supervisor i spoke too and i explain to her my situation she was very patient to hear what i have to say, very calm, nice and very helpful. I was happy that they both helped me and solve my problem.

✅ Trip Verified | Boston to Cancun. I booked a flight during the virus scare with knowledge that if i can't fly i can reschedule, but lost my job in the midst of the shutdowns. I explained this to the manager saying I'd like a refund for the flight (i already applied this online). The man was careless towards the virus struggles, didn't work with me and told me tough when i said i can't pay for the airline after my loss. Just another big company worried about their pockets and not at all what they do for their customers.

Not Verified | I booked my flight to Denver in January 2020. before Covid-19 outbreak. We were supposed to depart on April 3rd 2020. I waited as long as possible, giving United Airlines every opportunity to cancel my flight given the circumstances around this outbreak. I finally reached out to cancel my trip on March 30th (4 days before my scheduled trip). After spending over 4 hours, between on hold and waiting for a return call, United Airlines policy was to give me a credit for a flight later this year (I have to book a new flight before Dec 2020). My state is under quarantine, I can't even get to the airport, but they refuse to issue a refund. I have no plans to re-book this flight, so I will just be out $1000. This is money i need right now during this crisis. United Airlines is only concerned with their profit, not the health or well being of it's passengers. This is an outrage.

Not Verified | Chicago to Vienna. I wouldn't be writing this type of review unless I truly was unhappy with the way I was treated. Travelling solo with two backpacks and a suitcase can be chaotic. I've never travelled with United Airlines before and I had no expectations apart from the staff being kind. Nope. I was flying from Chicago to Vienna and as I entered the aircraft looking for my seat, this rude stewardess is just standing where I'm supposed to sit. I kindly asked her to help me with this one heavy backpack I was carrying and she refused by telling me that "her blue nails are just done and that it's not her job to help." I stood there staring at her, dumbstruck. I truly couldn't believe what she just told me. I don't know if it was cause I barely had any sleep or if she was just truly rude! I sat by the aisle and every time she passed by, she would hit my shoulder and not once apologize. I understand it happens, but imagine hitting someone as if they were doing it on purpose. I thought that she just happened to be one of those people and how it doesn't represent United. The food is okay-ish. When it comes to the rest, it's also okay. But I wouldn't fly with United again.

✅ Trip Verified | I had purchased a non-refundable ticket from Houston (attend AISL Convention) to Fort Lauderdale (Join Royal Carrbbean cruise). Due to Covid 19, both my convention and my cruise were canceled. American Airlines gave me a full refund of my return flight home from Miami to Honolulu, even though the ticket was nonrefundable. United once again shows that it is not the airline of common sense or compassion. They were unwilling to do what every other airline did - namely, give a full refund for cancellation of flights due to Covid 19. Instead, they offered me only a credit toward a future flight. Now why would I ever want to ever fly them again? It is crystal clear that United exists to serve their pilots, machinists and flight crew. That's the honest truth. Hopefully, others will read this review and avoid the airline that places its customers last!

✅ Trip Verified | Washington to Auckland via San Francisco. WOW! In the age of COVID-19, everyone in New Zealand has been amazingly helpful about refunding booked hotels, cars, tours, excursions, internal NZ flights (Air New Zealand), except United Airlines. United canceled some of the flights in my itinerary, and instead of offering me alternative flights (because there are none), United is charging me a fee to redeposit my miles for an itinerary they cannot fulfil. If I try to return an unopened defective product to a store, does the store charge me a restocking fee because they cannot fulfil the terms of their contracted item:?!