Turkish Airlines

Not Verified | I bought my round trip business class ticket from New York to Tehran via Istanbul on July 30th 2019. It was my first flight with Turkish airline. First route from JFK to Istanbul wasn’t exiting at all for the price they charge me. But the staff were friendly. The problem was from Istanbul To Tehran, there was no business class seat at all which shocked me! Service was horrible and a disaster. They gave me tablet instead of having TV with horrible head phone, they gave me menu but they served food on the cart like a old move theater. I decided to return my ticket on my way back and not use it. They were supposed to charge me $450 US Dollars but they lied and charged me over. So disappointed. I will never fly with this airline.

Not Verified | London to Kuwait via Istanbul. On its website and video Turkish Airlines advertise that business class seating on its aircraft is flatbed. Of the 4 aircraft, I traveled on only one provided flat bed seating. The rest were old fashioned recline - only seats. On one aircraft the seat reclined no more than a few inches and was the most uncomfortable seat that I have experienced in the last 25 years of air travel. So beware there is no guarantee that in Turkish Airlines business class you will get a comfortable seat and certainly less chance of getting a flatbed seat. The airline's advertising is misrepresentative. I shall not be flying on this airline again.

✅ Trip Verified | Skopje to Istanbul. The flight is okay. The only problem was I don’t understand why I can’t check through luggage for my next flight by another Star Alliance career? They forced me to exit at new hug Istanbul airport to take my luggage and re-check-in on a very short connection.

✅ Trip Verified | Gatwick to Tel Aviv via Istanbul. It was a very good flight except that the entertainment system was old on the second flight. The crew were amazing. The only thing what I would want they should add is an English version of their new Lego safety video. It was the cheapest flight available including a 30kg luggage.

✅ Trip Verified | Konya to London via Istanbul. As per usual, Turkish airlines staff on the plane are lovely, slightly poor service but they try. IFE is terrible, not much selection and crashes every 20 mins, food has been the same menu choices for five years (I fly monthly with them). Ground staff are possibly the most lacklustre group of people I’ve ever met. I would suggest flying with nearly any other airline over TK.

✅ Trip Verified | Budapest to Istanbul. Economy seating was horrendous - extremely tight, my knees were bumping the seat in front of me, despite being only 5'7" tall. Saving grace was the excellent cabin crew with friendly, appropriate service and catering. On this flight, even though it was short, there was in-flight entertainment on somewhat dated personal screens. I would recommend short flights on these aircraft due to the comfort factor but it was overall a reasonable flight

✅ Trip Verified | Mumbai to Antalya via Istanbul. Without explanation my ticket was changed. Got SMS and mail: My stopover would become suddenly six hours in Istanbul instead of two hours. There were several other flights from Istanbul to Antalya that would give me less delay. Had to call them, and the answer. You can cancel your ticket or you have to live with 6 hours stopover. No choice as such. No explanation either. That was already a very disappointing experience, even more since I am Elite Plus Frequent flyer with them. Send a complaint. It ok their customer service 4 weeks to come up with a nonsense answer. In the meantime they changed another leg of this ticket as well. Conclusion: No customer service. Long delay without explanation (and there were alternative flights available). Totally non interested staff at airport, online and on the telephone. Even though being a Elite Plus and Turkish Airlines, starting from today other airlines..

✅ Trip Verified | Boston to Istanbul on Turkish Airlines. Check-in in Boston was painfully slow but was handled by a rather pleasant agent. Onboard the hard product was showing its age scuffed panels and ripped fabric. As with most of my flights with Turkish the air was stale and the cabin too warm throughout the entire flight. Despite requesting the temperature to be lowered on multiple occasions, the entire journey was made uncomfortable due to the hot cabin. Upon takeoff, it took quite a long time for the service to commence especially considering this was an 11:45 p.m. departure. Dinner was quite tasty and wines and champagne were of decent quality. The seat was comfortable in the flat position but I missed the oversize pillow they used to provide with the bedding which was replaced by a regular size, small pillow you would find in economy. Breakfast had lots of choices but the hot entree was poorly prepared. The biggest let down was the coffee which was warm at best. I had not flown with TK for almost a year and the decline in quality was evident. The washrooms were dirty and the staff, despite being friendly, were inefficient in the way they looked after the passengers. The IFE had a good selection but I opted for sleep instead. The flight left and arrived on time but the new airport in Istanbul meant a very long taxi to the gate. It took another 30 minutes waiting for the doors to open as the jet bridges could not be attached and the aircraft had to be moved into position manually. Overall, I am likely to take TK again but will look for alternatives as there are much better options out there for business class.

Not Verified | Dammam to Istanbul. The staff were kind and the seats were comfortable for a 4 hour flight in economy class, the in-flight entertainment system was amazing, but there was a problem which is that sometimes the IFE glitches. They served us a meal but they used to give us bread with the meal, I don't know what happened. Overall, the airline is good for medium-haul flights.

✅ Trip Verified | Overall the flight from Istanbul to Dubai was perfect. On time, foods were perfect, cabin crew friendly, entertainment system with movies and music. Seats were comfortable and no problem during the flight.