Turkish Airlines

✅ Trip Verified | Kuala Lumpur to Catania via Istanbul. We arrived Istanbul 40 minutes delayed and we couldn’t take the connections from Istanbul to Catani . We tried to fix the situation as much as we could but the office in Istanbul didn’t do anything so we had to buy a new ticket from Istanbul to Catania costing us another 600$ aud. After this when we arrived we contact many time the Turkish Airlines many times but they didn’t refund the money. This didn’t finish there , when we had to take the return flight from Catania to Perth they said that we only have the flight back from Catania - Istanbul- Istanbul - Kuala Lumpur and from Kuala Lumpur to Perth we have to buy a new ticket. This is a really bad experience and we never ever travel anymore with this company

✅ Trip Verified | Istanbul to Bangkok. Unacceptable inflight Service. The carelessness towards passenger who do not speak English. Incomplete service duty (ignore to distribute amenity kit to me). The ignorance towards passenger’s requests. Every Business Class passenger deserves to get one amenity kit each for long-haul flight and I supposed to get mine too but I did not, even my sister help to asked, we tried our best to explain, we did not get it. The worst airline experience

✅ Trip Verified | Los Angeles to Delhi via Istanbul. After noticing an error in the itinerary a matter of minutes after booking a ticket on the clunky Turkish Airlines site, I called the service number to have the error corrected. Wouldn't have thought there was an airline left that wouldn't be willing to correct a flight itinerary over the phone within the same 10 mins in which I made a credit card payment but of course I've never flown Turkish Airlines in the past. The Turkish Airlines customer service phone number is not really a thing at all. Its a basically a call center that can offer no customer services whatsoever other than to lodge a complaint on the feedback page which is as it turns out is nothing more than an auto reply system. Completely thrown by how argumentative, inadequate and downright rude the first call attendant was I called back another couple of times in the hours following my ticket issue and had another couple of rounds with call attendants whose unprofessionalism did nothing other than completely eclipse my bad experience with the initial call. Basically Turkish Airlines is in the business of pushing whatever additional fees and charges in possibly can via its call center which is a more accurate description of what they've labeled their 'customer service dept. I immediately regret giving this airline a try and clearly should have read some of these other similar complaints.

✅ Trip Verified | Venice to Aqaba via Istanbul. Both flights very good. Cabin crew very friendly, uniforms look fancy but not practical for FAs. Food good and abundant. Both flights landed ahead of schedule. New Istanbul airport is impressive but I noticed low-quality construction materials used here & there. Taxi time can be long. New Miles&Smiles lounge elegant, a step ahead compared to the old lounge. Food selection is amazing, wider than before. Checked bags delivered with priority.

✅ Trip Verified | Atlanta to Istanbul. They lost my stuff in my suitcase and now they’re giving me a hard time not to reimburse me and trying to get away with it. Worst customer service ever!

Not Verified | Bodrum to London. A major issue with sweltering hot cabin temperature on flights to and from Turkey, however on return flight due to increased passenger load this became quite unbearable on the nearly 4-hour flight. The crew showed little concern for the issue even though repeated requests were made by various passengers to the crew around rows 5-12 on the 737-800. I noticed that the crew were congregated in the rear galley for most of the flight where the temperature seemed just right! I find this unacceptable as I was travelling with an elderly relative who really struggled in these conditions. The cabin temp on this flight must have been at least 26C+. The issue seemed to be very high ambient cabin temperature combined with a lot of heat generated from seatback entertainment screens. Apart from this major issue the in-flight product was good with comfortable seats, acceptable legroom, a full meal service, one free drinks run and free in-flight entertainment. Although the crew were superficially friendly, they seemed to have little interest (or any reasonable explanation) as to why it was so hot. In addition to this, I also noticed that they also failed to get a full row of seats to return their seats to the upright position for landing which I also found pretty lax.

✅ Trip Verified | Istanbul to Ankara on Turkish Airlines. As I was transferring from an international flight, I proceeded directly to the domestic lounge which is a disappointment compared to TK’s international lounge at Istanbul Airport. The aircraft was a new A321-neo and the hard product was in great shape with seats offering decent pitch and large IFE screens. The service was quite good for a short, 45-minute flight and included a sandwich and a selection of non-alcoholic beverages. The FA’s had a poor command of English which TK seems to ignore. The flight departed and landed on time. As the aircraft was taxiing to its stand, several passengers stood up and walked to the front of the plane without any intervention from the flight attendants. This was a shocking display of poor safety standards which should not be tolerated and it reflects very poorly on TK’s safety culture.

Not Verified | Istanbul to Dammam with Turkish Airlines. We entered Istanbul airport and the staff were so kind, the check-in staff had a big smile on their faces and the check-in process was quick. When we entered the plane we were welcomed by the staff and they were very polite, the seat is comfortable for a medium-haul flight and the IFE has a great selection of music and movies. The breakfast was alright, not the best, the only problem is that the IFE kept kicking me out of my movie every 10 minutes. When we landed the staff said goodbye to us and our baggage arrived safely.

Not Verified | Amman to Dublin via Istanbul. Rude crew on both flights. Delayed 1 hour 30 minutes at the gate each time. No knee room in the premium economy at all am 180 cm. Poor food. Broken infotainment. The inflight map never works. Dirty seats

✅ Trip Verified | Zurich to Istanbul on Turkish. As I connected from an inbound flight on Swiss and had obtained my boarding pass for the connecting flight, I did not have to go through any check-in procedure. At the gate, the agents were courteous and ensured an orderly boarding. Onboard the brand new A321neo, the business class had the proper seating unlike many other European carriers which simply leave the middle seat of economy style seats empty. The seats were wider than some lie-flat seats I had experienced and had a good recline complete with a footrest. Each seat had its individual IFE screens which were quite large and had a good selection of movies and music. After take-off we were served breakfast which had a delicious selection of pastries, cheeses and fruit followed by a hot entree. At the end of breakfast, I was offered Turkish coffee which was served with a Turkish Delight on the side. The crew were super polite and readily available and they called on the passengers regularly. Flight pushed back on time and arrived slightly ahead of schedule. Having flown Turkish several times in recent years and occasionally written not-so-flattering reviews, I must say this flight was nearly perfect in all aspects - great aircraft, attentive service, on-schedule performance, good IFE and wifi and great food. If Turkish can replicate this consistently, it can certainly compete with the Middle-Eastern and Asian carriers.