Turkish Airlines

✅ Trip Verified | Horrible customer service. I called in advance to check COVID-19 pre-requirement for traveling, all provided information were wrong so I couldn't fly. Tried to reschedule a flight, they made me to open a feedback case. Finally after speaking with 4 agents they accepted me to pay no show fee and reschedule flight. After 7 days I got answer to my feedback of course no errors on their side, but they didn't have even my name correct. The good thing is that plane between Toronto and Istanbul was almost empty so i could sleep.

✅ Trip Verified | Good ground and check-in staff in Bishkek. Breakfast tasty but quantity minimal for 6 hours flight. It was more than a snack than a meal. Seats are comfortable, plane was clean (including windows). The interactive map is responsive, detailed and well thought out unlike some older TK iterations The main issue was the Wi-fi. Supposedly TK existing members and new members get 10 MB free. That was next to impossible. Either as an existing or a new customer. The only option that was working (perfectly!) was to purchase the Wi-fi package. However, that didn't work for me either since they accept credit cards only. That detail albeit minimal left a very bad impression. Why even link the Wi-Fi to a certain membership/seat number instead of a device MAC address? The staff on the flight were trying their best. Unlike on some previous flights they all spoke at least some intermediary English. But there again, while checking for masks five times throughout the cabin, they couldn't take away my tray of rubbish all the way until landing. Extremely weak usb port. Transfer in IST can be extremely tedious due to the lack of sitting space and enormous times of walking between gates (sometimes up to half an hour or more). All in all Turkish Airlines isn't worth a premium and would recommend them only if you find a great price.

✅ Trip Verified | Greeting entering the aircraft was indifferent, there was neither a welcome drink nor warm towel. Hard product (B787 & A321) was good but semi cleaned. On our flight from ATH-IST window was very dirty. All flights were on time. Crew were not professional. In the flight IST-BOG-PTY where an 1 hour stop-over in BOG where passengers were staying in the aircraft, crew were screaming rudely to the economy class passengers to remain to their seats, thank goodness they did not say the same to the business class customers. Food was good but similar to our 4 flights, crew was unaware of Chablis or Porto wines unless you asked for French white or Portuguese wine. Out of the 6 crews that we encountered, one member on the PTY-IST flight was exceptional. Thank you for the personalized service that she offered to the passengers on the left side of the aircraft. Amenities kit was ok. IFE is outdated and most of the movies are boring. Unless you buy your ticket from their site, you cannot select your seat (even in business), you have to go to your local airport and ask the people at the airport office to do it for you, city office is not working due to covid only e-mail.

✅ Trip Verified | This is by far the worst most disgusting customer service, advantage taking. No accountability for their mistakes, even after accepting system glitch. No option to speak with supervisor, false promises, no communication after ensuring call back. My dad has to come back home to US for medical attention, they refunded his ticket without permission, so called agents mistake. Forced to charge extra $1,700 one way, and their only response was “sorry for mistake, but there’s nothing we can do”.

✅ Trip Verified | The equipment and service on board is decent, however, customer service is unacceptable. While being abroad with Turkish, I suddenly needed to com back home because of my parent’s death to take care of the last farewell. I asked Turkish Airlines to rebook me to the earliest flight home. The airline requested various documents to prove the circumstances. I provided documents, which, however, have not been accepted as not sufficient. You might imagine how likely you are to get a full documentation while being abroad and in such a stressful moment. The flight availability was also not an issue. The airline had places on board of earlier flights but they were not flexible at all and denied any help, although it was not a cost for them. Overall, they seemed to be very bureaucratic, zero understanding of the circumstances, zero compassion. It was really very depressing experience, considering the situation I was in. Eventually, I was forced to book another ticket with other airline to return home ASAP. Moreover, I needed to separate from the rest of my family who was travelling with me, as I could not afford to fly everyone home at such a short notice, with very high ticket prices.

Not Verified | The only reason I have to use Turkish Airlines on this route is when the Aegean Airlines flight is full. Check in is carried out with the usual air of indifference. Covid compliance checks carried out efficiently by airport personnel at Athens Airport. Greeted at aircraft door by mask wearing crew upon boarding. Not overly friendly. Clean aircraft outside, but not inside. Announcements from cockpit pre departure given in very poor English. Difficult to understand. On time departure. Offered bottled water and individually wrapped cake by cabin crew who looked very disinterested and have a poor command of the English language. Landed early in to the monstrosity of Istanbul Airport. A huge and unnecessary complex. Turkish Airlines ground staff no here to be seen. Not a pleasant experience, thank goodness it's such a short flight.

✅ Trip Verified | SOF-AMS and BER-SOF via IST. Best European business class product. Turkish has resumed full service in Business class on the shortest intra-European routes (SOF-IST). The cabin staff was happy to provide their top-notch service, with high quality food and beverages provided. The hard-product on the short and medium-haul flights is unbeatable. A designated Business class section with comfortable business class seats. No other airline in Europe would offer a lay-flat seat on a 3 hour flight. Transfers at the IST airport are a pleasure, even if one needs to walk a bit further than usual. The TK lounge at IST puts the other European competitors to shame. Only notable issue during this trip was the ground experience at the new Berlin airport - for some reason TK business/elite do not qualify for priority security checks (only LH group airlines do). The security check was long and disorganized.

✅ Trip Verified | Great service and food. Flight attendants helpful. Got my special meal with gluten free buns. Had dinner in a 2 hour flight, and 2 meals on a long 13 hour flight.

✅ Trip Verified | My family and I arrived from Istanbul to Houston to take our final connection flight to Austin with United Airlines that was booked through Turkish Airlines. When we got to United Airlines counter, they informed us that our flight UA6159 that is indicated in the Turkish Airlines booking references doesn't exist. I asked United if they can issue a refund for us, but they advised that only Turkish Airlines can issue this refund since they were the ones who booked it. I reached out to Turkish Airline via emails and phone call but they never replied and never issued any refund although it's their fault.

✅ Trip Verified | The seat is comfortable, the personal entertainment was the perfect screen size, the airplane new, the food delicious and the service above and beyond! They offer an amenity kit and a hygiene kit. Overall an excellent job and a great thanks to the cabin crew that were just exceptional and hard working.