Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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1/10

"only be catching the second flight"

(Kuwait)

Trip Verified | They will do anything not to refund your money, it took them 3 weeks to investigate my issue after i called them every single day for 1-2 hours, sending them emails and feedbacks! They refused to do so for the first 10 days, but after my persistence, they issued me a ticket which I couldn't use due to their customer service incompetency! They didn't provide me with the required information when I told them that I won't catch the first flight but I will only be catching the second flight since I have already booked a different ticket, not one person from their customer service told me that it wont be possible to do so, so I had to book another ticket on another airlines after being stranded in the Turkish airport for 30 Hours! Turkish Airlines staff at the airport were very RUDE and refused to provide any help by telling me "then contact the feedback department" when i explained my situation! I have been sending them emails for 2 weeks to issue a refund and they are still refusing to acknowledge that it was their fault and are refusing to refund my money!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHouston to Kuwait via Istanbul
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"took $340 for a basinet seat"

(United States)

Not Verified | This company really sucks. They monopolize the air service. Prices almost doubled, cat transportation costs enormous $580 instead of $200 with Lufthansa. They just took $340 for a basinet seat for our infant, said this amount is not refundable and after that they couldn't confirm that we got the seat. One of the cashiers promised the basinet seat for us, printed our tickets and we had regular seats.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewark to Istanbul
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"our flight did serve alcohol"

(United States)

Trip Verified | I was under impression no alcohol would be served to economy class, however, our flight did serve alcohol. Food on the way there was not good, however, returning flight (which also included alcohol for economy) was much better and closer to how I remember it being many years ago. When we boarded, our seating area hadn't been cleaned and there was trash from the prior flight in the storage area where the magazines and safety pamphlets are stored. Upon telling the stewardess about this she cleaned it up and proceeded to give my wife and I a bottle of wine each before we had taken off. Small things like this go a long way!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Washington
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Stay away from Turkish Airlines"

(United States)

Trip Verified | Stay away from Turkish Airlines. They will do whatever they can not to refund your money even the issue is caused by them. Customer service is a joke. They will hang up to phone on your face. We are a victim of Turkish Airlines and they won’t refund our money, all they say is they would postpone the ticket to a further date and if the price of a ticket is more than the original one, we still have to pay for the difference even though it is not our fault at all.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Izmir
Date FlownSeptember 2021
Value For Money 12345
no
4/10

"My experience was not good"

(United States)

Trip Verified | A flight attendant dropped hot coffee on my leg as he was rushing. He went and come back after 2/3 minutes with some napkins (tissue) and ask me to wipe my pant with the napkins. The whole time in flight I had to travel with a wet pant. There was no apologies for that. My experience was not good flying this airline. The flight attendants are rude with the passengers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDhaka to Miami via Istanbul
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The airline is heartless"

(United States)

Trip Verified | I will not fly this airline again. I booked two business tickets one for my father who has Alzheimer’s and one for myself. It was important for us to fly business class so that I can better help my father during the flight as he does not do well in crowded situations. Unfortunately while in Greece, my mother ended up in the hospital and ICU. I needed to fly back with my dad early to be with my mother. Turkish Air gave us no concession, even with the proof of hospitalization. They attempted to charge us an extra $3000 apiece to fly home one way. It was also impossible to communicate with the ticketing office during the weekend. We waited the extra day and my mother subsequently died in the hospital without us present. The airline is heartless. During the flight home, despite the fact that I informed every flight attendant of my dad’s condition, they were rude to him when interacting with him. None of the attendants Ever circulated in order to see if customers needed anything. Not a business class experience. Although the airport in Istanbul is beautiful, it is too large and unwieldy. I prefer Athens airport because it is smaller, has beautiful amenities and is very simple to navigate.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteAthens to New York via Istanbul
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

We had the worst experience"

(Germany)

Not Verified | We booked Turkish Airlines for our vacation in Turkey. To our surprise the flight was delayed due to mishandling of customers at the airport by the staff. The staff on ground was really mean, rude and had no ideas how to handle the customers. After not communication correctly multiple times about the check in counter, staff was yelling at the customers and not giving proper guidance about where to go. When asked about that, their responses were really mean. Staff behavior felt like we were traveling for free. Due to mismanagement, flight was delayed for more than 2 hours and they never apologized for that. In flight features and services were really bad including the seats which were really compact compared to normal Turkish Airline seat. This is probably because the carrier was from AnadoluJet. Had we known we would have not selected this and paid this much money for the ticket. Meal provided by Turkish during the flight is still the same COVID friendly bag which is good for nothing, whereas the other airlines are now back to their original meal options. We had the worst experience of traveling with Turkish Airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCologne to Antalya
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"never fly them again they are rude"

(United States)

Trip Verified | The first time they could not accommodate my date change. So they made me purchase a whole new ticket for my daughter and me in the promise of refunding my previous ticket. Never happened! They have this system in place where I could leave feedback which I did with no help just more and more excuses as to why I was not entitled to the refund. I entered the wrong Surname for my daughter because I kept my maiden name and I immediately sent her passport info to this "feedback" system. They told me I had to purchase another ticket for my daughter with the same promise of a refund! I was $3,000 in the hole and got angrier by the minute when I saw Expedia flights $2,000 cheaper for the same route. In total I called and spoke to 10 people with no success. I will never fly them again they are rude.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Istanbul
Date FlownSeptember 2021
Value For Money 12345
no
6/10

"business class seat offered no privacy"

(France)

Trip Verified | This is the first time I traveled with Turkish Airlines. The plane I flew looked dated and the business class seat offered no privacy. They had nothing like the booth shape we see on modern airlines. Foodwise, it was good, but nothing out of the ordinary. Definitely not at the level of Air France's business class. Inflight entertainment system was ok but movie selection all dated back to 2020.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIstanbul to San Francisco
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"They don't deserve to be trusted"

(United States)

Trip Verified | I would rather write a nasty review than try yet again to get compensation for my lost luggage. The fact that this airline is still running and is 3 stars is very very generous. They have no morals and rip people off right and left, apparently (I see many similar reviews). I will never use them again. They don't deserve to be trusted. They lost my luggage and are now giving me the run around.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Venice via Istanbul
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no