Turkish Airlines

✅ Trip Verified | When I arrived in Istanbul, could not find my suitcases at the designated carousel waited over an hour with no luck after an uphill battle trying to find anyone who speaks any other language besides Turkish, one of their crew try to help me find them with no luck. Handed an irregulatory report at the airport and was told to wait 21 days for investigation. Stayed 4 days in Istanbul with no luggage, then I went back to Houston, 21 days passed with no news from the airlines. Finally, after several attempts of contacting them, they send me an email telling me that my luggage was lost and there is nothing they can do and they will not compensate. Tough luck. Never again flying this airline.

✅ Trip Verified | Very rude ground staff, unprofessional arrogant and have no customer service. We have had the worst experience with the Turkish Airlines ground staff after a lovely holiday. Will never fly with them again, please stay away!

✅ Trip Verified | I've traveled the world on many airlines. This was my first time on Turkish Airlines and it was by far the worst experience ever. Customer Service is horrible. Food is horrible. Usually an air hostess is there to assist you and be at your service. Well not on this airline. You have to get up and walk to them if you need anything. I was pressing the call button and No one coming even after 20 mins of repeatedly pressing the button on and off to catch attention from them. This has happened multiple times on all the flights.

✅ Trip Verified | Words can't explain the pain they give you. Despite having all of the requisite documents, I wasn't allowed to board as there was some technical issue in there system therefore they were unable to see my "ok to board" status. No refunds. 1000 SGD wasted. Can't do anything. Their customer service sucks.

✅ Trip Verified | I would never recommend Turkish Airlines for any travel. Their customer care is the worse. I had to change my departure airport and while doing it they failed to change my arrival airport. I called them again to change both departure and arrival airport to IAH, Houston. To change it from JFK to IAH, they asked for a large amount of money ($3700 for route change) which did not make any sense. I decided to cancel my one leg of the flight and get a Qatar Airways flight. When I called them to cancel my return flight, they said it can not be canceled before the first leg of the flight is done. They advised requesting cancellation after the first leg of the flight is done. In that case, you will receive the full amount less the amount used for the first leg, the customer service person said. One thing to note about their customer service is this; they don't have a consistent answer for the same queries each time you call. Different people give different answers. It is a big hassle to talk to their customer service. They will flatly say no to your requests and they don't have a supervisor or a higher authority who can make a decision. They will tell you to email the local sales office. I asked to give the telephone number of the local sales office and her response was this " Sorry, we don't have a local sales office in the US. You will have to email them. It may take 3 business days before you get a response." After the first leg of the trip was over, I called customer service to cancel my return flight. They said our system is not updated that your first leg is completed. So give it 24 hours so our system can get updated and you can receive your refund. I called them after 24 hours of the first leg of the flight and the response varied. I called at least 10 times. Each time talked to different customer care personnel. The answer varied from your ticket is non-refundable (their person only said it is a flexible ticket and you can get a full refund after the first leg, and also it says on the ticket that it is refundable), the system not allowing me to process this, call back in 2 hours since our system is stuck. One person said you will receive $541 but when he tried to process it, he said the system is not letting him. Long story short, they managed to take a huge amount of money from me. The total ticket price was $2236. After completion of one leg, as per Turkish Airline customer service, I was supposed to get around ~800-900 US dollars. I have the names of each person I talked to and information received from them. But they kept a chunk of it and refunded only $160. And mind you, this is how they make money! I have never seen poorer customer service anywhere! They don't care about customers as much as they care about money. Never fly Turkish Airlines! Lesson learned.

✅ Trip Verified | My complaint is paying for an Aisle seat and a special meal and receiving non. I ate the food offered to me on both flights because I had no other food on me. I was placed inside and not on an aisle seat. This is my first time on Turkish Airlines and I am extremely disappointed in the accuracy to charge me for special meals and seats, but not delivering them to your clients. This was a horrible experience.

✅ Trip Verified | Lost my luggage with my valuable stuff in it. Their staff do not even pick up the phone. You lose your luggage, you are basically on your own. As some of the destination airport personnel told it is very common that luggage gets lost especially when it transfers via Ankara airport. It is frustrating to deal with them. They are irresponsible and not professional.

✅ Trip Verified | I can simply describe the whole experience as awful. Worst airline I have flown in 20 years. I am a Platinum Qantas FF and fly 1000s of miles every year. Long haul in business, short haul in economy. Check In - Awful. No Business Class signs, told to just "push in front" of a queue of at least 100 people trying to verify documents. Staff ignored requests for help and pretended not hear. Unorganised mess. Rude and aggressive ground staff, which defined the rest of the experience with staff. I was charged over weight of $250 euros. I reweighed what they claimed was 17kg in Manila, it was 10kg. It was a monitor that amazon had delivered ay 9.98kg. Same with my suitcase. If I had an option to walk away and get a refund I would have would have. I flew to Malta on Easyjet and they weighed the same bags and monitors at the weights I had got. I was not the only one being overcharged. MLA to IST - Awful. Lucky I took a few waters from the lounge. Offered a drink, never arrived. Cabin Crew spent whole flight hiding. Again they come across as rude and aggressive. The meal was beef fillet - burnt broccoli and a hamburger (that's what is looked and tasted like). One of the few positives the seats in the new 737 are good. 2 x 2 in business. Lounge Istanbul - Awful. Food was basically cakes. Not enough sitting space. Stocked up on water as expecting another painful leg. IST to MNL - Awful. Maybe I have been spoilt on Qatar A350. Maybe I was already annoyed but what a terrible product. Staff - I had to really bite my lip or I would have been incredibly rude. Just like they are. No menu, no drink offered, just super rude and aggressive staff. Ordering food was a challenge, ordering a drink impossible - would it not have been easier to get the menus, rather than describe the completely wrong products - "some sort of beef thing", it was lamb. Ordered a cabernet got a shiraz. Asked for water - nope. The seats - I thought I was flying BA back 15 years ago. flat beds that go into a point so you can barely get your feet in. Super uncomfortable to sleep on, once offered to make my bed up, never came back. I was too scarred to ask due to the super aggressive rudeness of the staff. Everything was a chore. They huffed and puffed all the way through service. First meal (mezze) was goodish. Second was inedible, and I eat anything. Was never asked everything ok or shown any kind of care at all. I only flew Turkish as it was short lay over. I had flown them before the reverse route, side by side business seats where so much better. in flight chefs were great. I know there are restrictions currently but I flew Qatar not long ago SYD to MAN and what different experience. I flew EasyJet - better than this experience. its not the pandemic it is terrible, rude and aggressive staff - don't work in customer facing roles if you are this horrible.

✅ Trip Verified | Turkish Airlines makes you pay to bring an infant on your lap. If you book the two legs of your flight separately they will charge you for each leg, and they will charge you more than it would’ve cost to just add the infant at the time of booking (not that you would automatically know this, as no other airline that I know does this). Instead of being nice and helpful and leaving a note about this somewhere, they purposely don’t tell you so they can then charge you ridiculous feeds to add your infant after you book your ticket. They are sneaky and try to squeeze the last dollar out of you. I don’t recommend them. You can get better for your money.

✅ Trip Verified | I'm stuck at Istanbul with a few others (est. 27 hours) while writing this review. I was not let to get on board because they did not look for the email contains my travel permit to Vietnam. (Full proof that travelling agency had sent the email). The employee said "If I let you on board and they return you to Turkey, we will get a penalty of 5000€". So just to be on the safe side, the traveller bears the loss. To shut us up, one employee said "Sit there, we will help you!". We sat there, and they ignored us until they closed the boarding gate. The help was: "Please go back to transfer zone, find another ticket".. When we filed a complaint, the shift manager came and point at us: "It's your fault, not our fault". When we asked for a report why they denied our boarding, their reply was: "It's in the system, it's forbidden to see". When our travel agency contacted and proved that they sent our travel permits, their reply: "we don't have it, but you can change to another Kuala Lumpur trip for free".