Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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1/10

"It's your fault, not our fault"

(Finland)

Trip Verified | I'm stuck at Istanbul with a few others (est. 27 hours) while writing this review. I was not let to get on board because they did not look for the email contains my travel permit to Vietnam. (Full proof that travelling agency had sent the email). The employee said "If I let you on board and they return you to Turkey, we will get a penalty of 5000€". So just to be on the safe side, the traveller bears the loss. To shut us up, one employee said "Sit there, we will help you!". We sat there, and they ignored us until they closed the boarding gate. The help was: "Please go back to transfer zone, find another ticket".. When we filed a complaint, the shift manager came and point at us: "It's your fault, not our fault". When we asked for a report why they denied our boarding, their reply was: "It's in the system, it's forbidden to see". When our travel agency contacted and proved that they sent our travel permits, their reply: "we don't have it, but you can change to another Kuala Lumpur trip for free".
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHelsinki to Kuala Lumpur via Istanbul
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Worst ever travel experience"

(United States)

Trip Verified | Worst ground customer service. Customer service was very rude. I had 14 hour delay going to Lahore and 24 hour delay on flights to Chicago. Worst ever travel experience. I had to spend 36 hours at the airport. Very bad TK airport customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Lahore via Istanbul
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Worst experience"

(Moldova)

Trip Verified | Worst experience, they charged me for changing the date on my ticket, and after that they also cancelled the ticket that they charged me, without telling me anything.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMiami to Chisinau via Istanbul
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience of my life"

(United Kingdom)

Not Verified | Worst experience of my life. Never felt this unvalued. Flight delayed by 16 hours. Hotel only given for 6 hours which was 1 hr away from the airport and had to apply for a Turkish visa in order to get to the hotel. Spent 50 pounds extra on top of out flight and food for 16 hour delay. People at the airport not helpful what so ever. Turkish Airlines kept giving mixed messages and canceled our flight even when the flight was still going. Rude people with bad cabin crew service. 7 hour flight and the hostess kept turning my light off whenever I called for assistance.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"humiliating customer service"

(Israel)

Trip Verified | You should never use Turkish Airlines! When I tried to change a ticket name they said it's impossible with the current ticket, and suggested me to get a new ticket, citing that by doing so I get a full refund. So, out of stupidity I bought another 1200$ ticket (same flight, with the correct name). Now I'm stuck with a ticket with a faulty name and a new ticket, and Turkish Airlines is reluctant to make any refund. Also, they said a flexible ticket but read the small letters - you need to pay a fee, equals to the same fee you get if you didn't pay those extra bucks. If you ever think about choosing Turkish - Beware! Better paying a few extra bucks then ever receiving such a humiliating customer service!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePanama City to Tel Aviv via Istanbul
Date FlownDecember 2021
Value For Money 12345
no
4/10

"Truly the worst airline experience"

(United Arab Emirates)

Trip Verified | Truly the worst airline experience I have ever had, and I fly a lot. The flight departed late and we were tight for our connecting flight (which was another Turkish Airlines flight). Fine, it happens. We informed cabin crew and they reassured us. We exited the plane and there were no staff to guide those of us connecting on where to go. There was a "Short Connection" path we could take, but the Turkish Airlines staff member said it wasn't for Paris (he was wrong). We walked around the vast Istanbul airport asking various Turkish Airlines employees for advice and it was unbelievable how rude unwilling to help they were. They literally would walk away from my wife and I saying "It's not my job, what can I do" (this happened multiple times). Obviously we missed our connecting flight, and the follow up experience resolving this was equally awful - their employees didn't seem to know where to tell us to go, just pointing in vague directions to walk, constantly pushing the problem off on one of their colleagues. I later witnessed their staff shouting at a lady who required a wheelchair be brought for her. It was shameful. My account only tells a bit of the nightmare experience we had with their airport staff. They are untrained, impolite and unprofessional and I will never fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Paris via Istanbul
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they declined my wheelchair"

(United States)

Trip Verified | I was traveling with a baby with reduced mobility. Therefore, my husband enrolled me in a wheelchair which is clearly written in the ticket. But they declined my wheelchair at the Istanbul Airport. As a result, I was unable to take a flight from Istanbul to JFK. I did not have an international SIM and I was stranded in Istanbul. They declined my request to communicate with my husband even in this scenario. This is an extreme example of cruelty. The customer service was extremely rude and took an opportunity to get money. They were demanding $3000 for a ticket back to Dhaka each which is six times higher than my original ticket price from dhaka to Istanbul to JFK.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDhaka to New York via Istanbul
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst experience ever"

(Germany)

Trip Verified | A terrible experience on both ways, on my way to Dubai with family including 3 kids, one of our checked in luggage was opened and the lock totally disrupted. The airline representative informed me to do an online feedback with photos. On our way back, due to weather we landed in another airport in Istanbul and we missed our connection flight to Frankfurt. Till now I could understand that they are not responsible for problem but their management was horrible, total chaos and for more than 6 hours trying to get an answer about our flight back, finally after succeeding in booking seats on next day flight, we were left in airport with no accommodation and we have to book ourselves a room for the night on our expenses. Due to COVID and quarantine restrictions we were not able to get inside and we had to stay outside borders till next flight which was more than 24 hours later, after registration for a complaint officially, regarding luggage they denied any further help as the case was not registered within 7 days which their representative extra did not mention anything about, and for the flight back now 6 weeks and no answer, really the worst experience ever I had with airlines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt to Dubai via Istanbul
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"not give me any future flight credit"

(United States)

Trip Verified | On December 1st my flight from Istanbul to Miami was delayed nearly 3hours which resulted in me missing a flight from Ft Lauderdale to Bozeman. I arrived at the airport Istanbul close to 3 hours early and after standing in a 45 minute line was redirected to another check-in line. Both were marked International? At check-in in the second line I was informed my PCR test from November 30th was not valid- same day testing was now required. Off I went to a rapid test a couple thousand feet way. 45 minutes later returned with another test and was cleared. I was told to hurry for the flight was close to boarding. Istanbul airport is beautiful but very big, so I had to go through 2 security checkpoints and run for 30 minutes to get to the gate. I arrived gate D17 to find a very long line. It was now about 0110hrs. I was a little confused since we had just went through 2 pretty intense security checks to now see we were going through another one. Security was wand scanning and intensely going through carry on bags etc. Many people were agitated. Shorty after 0200 we began boarding the aircraft. We waited onboard for just over an hour with the pilot apologizing for the delays. Initially he said we'd be 20min late. At about 0315 a passenger became angry over the delay and eventually was removed from the plane. Our flight started taxing at 0400. We did not arrive Miami until about 0900hrs. The inflight wifi would not work so I was delayed in called/contacted my connecting airline until landing. They were very nice about it all, but had no flights going to my destination until the following day. I cleared passport by about 10am and after spending 2 hours found one flight to Bozeman via Delta for $700- which was 2 times more than my missed flight. It also put me in 5 hours later. I contacted Turkish asking for a partial future flight credit and was told to contact customer feedback via online. After 4 messages -back and forth, Turkish Airlines said they would not give me any future flight credit because my ticket did not have the connecting flight attached.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to MIami
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"suggest you not to choose Turkish Airlines"

(Taiwan)

Not Verified | Official website got a lot of bugs and crushed. When you need help or got any problem that decided to write email, they always ask you to call their Turkish headquarter. The help center that close to your region/country often need to wait for a long time and not permission to help you do anything. Turkish headquarter will let your call wait for a long time too. hey changed the date of my flight that cannot meet my transit flight. So I applied for the refund and need to wait forever. They seriously need to hire more people to work on their IT applications and help center. I would suggest you not to choose Turkish Airlines. It wont save your money but waste your life and more money instead.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Paris via Istanbul
Date FlownDecember 2021
Value For Money 12345
no