Turkish Airlines

✅ Trip Verified | Zurich to Delhi via Istanbul. I landed Istanbul at 18:40 and after security checks and all took 25 minutes. My next flight was at 20:20. I was confused to go to which gate to take my next flight. I asked few people to find a way. I got to know i have to go to gate no 504. So moved to gate number 504. I reached there at 19:57. The guy who was at boarding counter told me that gates are closed. I told him how is it possible as I have the boarding pass and still there are 23 minutes left. Then he asked me to go to the transfer desk and assure me they will help me in this matter. I rush without debating to that guy and when I reached there the guy laughed at me and asked me to wait for 10 minutes. So that the 20:20 time can be passed. Then he came and ask me to buy new tickets. Instead of helping you mislead a customer and ask him to ran here and there. And the cost for the ticket is too high. When I paid the entire money and have nothing left out I asked them I have no money left for anything to eat. They told me they will provide food every 5 hour - once i got the new ticket and after 14 hour I reached them and asked for food and they denied even for tea. Next day when I boarded the flight, flight delayed for 1:30 hour and we waited without our fault.

✅ Trip Verified | Los Angeles to Tirana via Istanbul. I traveled to Albania on April 28th to visit my sister. Once I got there they did not have my suitcase and when I request information they said “they cannot locate it”. I arrive with no suitcase and no personal stuff. I went to Airport twice still Turkish had no idea where is my suitcase, so I bought some clothes and hygiene stuff. I kept my receipt. Monday I went back to airport because by phone I could not get respond. Monday by noon we waited there no suitcase. I went back to hotel and at 10pm my hotel customer service called and said my luggage is here. Suitcase was damaged but it was ok with me and I was happy to be able to give all the gift I bought to my sister. After I came back I send a receipt of my purchased items, Turkish send me $41 check as reimbursement. I did file complaint with BBB and they just told me with several request respond from Turkish they never responded to me or BBB. Horrible customer service. If you have connection from Istanbul you are doomed with unorganized service and no one takes responsibility.

✅ Trip Verified | Istanbul to Duesseldorf. I was rebooked due to a late arrival of first flight. The ground service is the worst as they barely understand any sort of English. The aircraft was in a poor shape even that it was one of the more recent planes, the service was not just terrible but the food was tasteless. I am much surprised how bad this airline became.

✅ Trip Verified | New York to Istanbul. Our flight to Istanbul (TK2) was at 7:05PM. The crew served dinner only at 10:30PM, NY time. My last meal was around 2.30PM. I was without food for 8 hours and because of my stomach problems, I started cold sweats, and had to take my medications to calm my stomach. I did have food with me, but because I stowed my bag in the overhead bin, I needed a flight attendant to help me take it because I am really short, and could not reach for it. I pressed the flight attendant button, but no one came. In the meantime, my friend who is in business class was saying that they were being fed non stop since they boarded until around past 10PM. Is it possible that all the flight attendant were there in the business class and our dinner was being deferred? I have flown countless times over the past 2 decades, and this is the first time I have been in a plane which did not serve food after the fasten seat belt sign turns off, considering that we only have 10 hours of flight, and another meal will be served before we land. The attention of the flight attendants to the economy class passengers is really poor. During the round trip flight, I was looking for someone to compliment for looking after me, even for just one bit of help, but no one i asked for help ever met my low expectations. This airline has a lot to learn from South east Asian airlines. Another problem. I asked my travel agency to get me a bulkhead seat. My travel agency said that the Turkish airline confirmed that I had a bulkhead seat both ways. Unfortunately, on both travels, my seat on both legs were behind the bulkhead seats. There seems to be a problem with the seat plan they are looking at, which is likely inconsistent with the real seats of the plane. I probably will not take this airline again.

✅ Trip Verified | Oporto to Bangkok via Istanbul. Flying to Bangkok to see my father before his operation was going smoothly until I arrived in Istanbul. The flight was originally delayed by 1 hour 50 minutes and kept increasing until we took off almost 5 hours behind schedule. The ground staff had no answer to my questions as to why the flight was late other than it happens often with the flights. Food was served but by the time I reached the front of the line it was finished and I was told 'sorry'. When the flight eventually took off, I was in a seat that was broken and wouldn't recline and the air conditioning was not working properly. I barely slept the entire trip due to stressing about not reaching the hospital on time, and we landed over 3 hours 10 minutes late, with a further 35 minutes before the doors even opened. I am so disappointed as the entire trip from Istanbul onwards was stressful, uncomfortable and there was a total lack of care. The return leg was much better, but I had to make it with a heavy heart. The cabin crew are friendly enough and the food is great, but will I ever fly with them again? I doubt it very much.

✅ Trip Verified | Singapore to Belgrade via Istanbul. I've used this airline several times, and each time it's been a pretty bad experience, mostly due to the service which ranges from average to terrible. On my most recent flight, my baggage (and that of many other passengers) arrived completely wet. Everything inside was wet and dirty which caused a great inconvenience for my whole trip. I was transferring through Istanbul and I guess it was raining there, but it was clear that the baggage had been treated inappropriately and carelessly. This is one airline I'll be avoiding at all costs in the future!

✅ Trip Verified | Istanbul to Zurich. I chose an aisle seat 8D during my online check-in (around 16h prior to departure) and got a confirmation email. At the airport, the airline kiosk did not issue my boarding pass and instead forwarded me to a normal check-in. I had to wait 40 minutes in line and then the agent told me that for “Operational Reasons" my seat has been changed to 25D. This is happening to me the second time this month. Turkish Airlines quality is severely deteriorating. Other passengers had the same problem and there were people arguing about their changed seats.

✅ Trip Verified | Worst trip ever. First it’s never on time, the crew barely speak English. Arriving at Istanbul the airport is literally a shopping mall with all staff who don’t speak neither English nor French only Turkish! Good luck finding you gate on your own. The return trip was a nightmare, the flight from Kenya was late and believe or not when I arrived at Istanbul the clerk at the desk said I missed my connection flight, although I had 20 minutes before it’s departure but of course not as they don’t use tunnels, only buses at Istanbul.

✅ Trip Verified | Nevsehir to Istanbul 20-Jun flight delayed for one hour. Very insufficient legroom. Light snack served on this 1 hr and 15 minutes flight. Could have been better if dinner was served rather.

✅ Trip Verified | The aircraft was modern with excellent inflight entertainment options (latest movies were available). Food was tasty, and beverage options were great. Even during meals sandwiches and cookies were available. The toilet always has hand cream as well which was useful for our drying skin during the 11+ hour flight. The staff were friendly, and Turkish Airlines always gives out 'care packages' on long haul flights which contains chapstick, slippers, cream, socks, eye cover, earplugs, toothpaste and toothbrush. The airline's magazine is a good read. My flight was delayed by almost 4 hours so I did not reach my connection, had to spend the night in Istanbul. Turkish Airlines provided hotel, shuttle, dinner as they rescheduled me for the next day. On top of this, when I later contacted them about compensation, they fairly acknowledged the lengthy delay in getting me to my final destination and provided compensation as per current flight regulations. The Istanbul Ataturk airport also has plenty of shopping and eating options, smoking area. Overall my experience has been very positive with Turkish Airlines, despite the above mentioned hiccup which they fairly rectified. I would and definitely will fly with them again.