Turkish Airlines

✅ Trip Verified | Boston to Cairo via Istanbul. Istanbul is airport hell - the rudest and disinterested airport personnel I have ever encountered. No one likes to help people there - they either walk away from you, snap at you or point. Food onboard was good, seats tight, and staffs smiles hide the fact that they have no interest in making anyone comfortable. Staff at the gate are equally disinterested. This is twice in two months that my family has flown Turkish Airlines from Boston and both times luggage went missing, nightmare non existent help or service. Filed a claim that we fully expect no one to respond to without getting high blood pressure.

✅ Trip Verified | Istanbul to Geneva. I chose an aisle seat in front of economy and at the gate find I have been bumped to a middle seat at the back. You pay for a wide legroom aisle seat and upon boarding find that you are in a standard seat. I am sick of filing complaints and getting their standard answerback : "operational reasons". A couple of months ago I was on an A330 where by luck I got my wide legroom seat but 5 passengers at the back who had also paid for wide legroom seats did not. THY has yet to discover passenger rights.

✅ Trip Verified | Prague to Tbilisi via Istanbul, returning from Baku. I was a bit worried because I had to transfer in Istanbul from IST to SAW but it worked perfectly. 90 min after landing I was at the other airport. However, it was Sunday afternoon, so there was less traffic than during the week. Only two minuses were baggage delivery at IST - the monitors are not updated regularly or are too small for such a big number of arrivals so our baggage was already out and we still did not see information about the belt and the staff at the SAW airport. I had the feeling that there we were punished for flying with Turkish as the airport is hub for the competition airline. Boarding was not even announced properly, just somebody shouted. On the return flight stop over in IST was very pleasant with smooth security control. In flight service great, friendly staff, good food. The only minus is big difference in equipment. I changed 4 planes. 2 were without IFE, one with old one and one with new one. So you never really know what is waiting for you.

✅ Trip Verified | I flew with Turkish airlines to Jordan in April 2018. My luggage never arrived and when I rang they kept saying they couldn’t find it. On the 6th day of my 7 day holiday I decided to go to the airport myself and search the unclaimed baggage. My suitcase was there with my name and contact details on it. Turkish Airlines are taking no responsibility for the fact I had none of my clothes or belongings for my entire holiday. It’s over a month on and Turkish Airlines customer service had been shockingly poor. The airline is awful, I would avoid! The plane itself was of poor quality. My tray table was broken with bits of plastic sticking out on the seat in front which caught and cut my leg. Food quality poor. Overall terrible, especially as they claim to be ‘Europe’s best airline’.

✅ Trip Verified | Hamburg to Istanbul. New A321 with new cabins, separated C and Y class, bright and airy, new seats with excellence IFE with WIFI on board. Flight 100% full but seating comfortable. Cabin crew polite and professional. After on time departure crews handed out the menu. TK served on 3.10 hours flight full tasty dinner with 2 choices with full drinks including wine and beer. They offer excellent IFE on this 3.10 hrs. flight with full choices of games and latest movies.All in all a very pleasant flight on time flight and top on board service.

✅ Trip Verified | New York to Istanbul. Worst experience yet flying ever. The flight was delayed 3 hours and when asked about connecting flight the staff could give no information, said just to wait and maybe we would still make the connecting flight. When we missed the flight then someone would help us. When I called the online service the staff was extremely unhelpful and refused to find a manager for me, when I called back she said she was referring me to customer service but really just left me on hold for 10 minutes until I hung up. Horrendous, tickets may be cheap but reflects the service and reliability

✅ Trip Verified | Rome to Tel Aviv via Istanbul. Very clean aircraft, cabin crew professional and friendly. Meal provided was exceptional and I have meals in first class on other airlines that do not come close to this quality. Very impressed! Flights on time and arrived on time. Pleasant experience all around!.

✅ Trip Verified | Houston to Munich via Istanbul. Do not fly with Turkish Airlines, especially if you fly coach. The online booking system failed repeatedly from the day I booked three seats from Houston to Germany via Istanbul. I booked 8 months in advance. The flight times changed three times, no more than 10 minutes on any leg. I learned that if you have reserved seats and don't call the airline to say you agree with the changes, your seats are not reserved anymore. I was able to reserve three bulkhead seats for the 12 hour leg, but found that our seats were given to a family with a baby and we were moved to the row behind them, which would have been fine except that my son, who is 5'11" tall could not sit with his knees facing forward because the seats were too close together. When the seats were in the recline position, my daughter who is 5'4" tall, could not put her legs in the forward position! On our return trip, I tried for two days to reserve and pay over $210 for exit row seats and the Turkish Airlines web site could not process the payment. I tried this option using the iphone app and got farther along in the process, but it ultimately failed, as well. Each time the process failed, I would log out, then log back in and my account would show that our seats were reserved, but not I did not receive a confirmation and there were no pending charges on my credit card. After a few hours I finally decided to call the Turkish Airlines desk in Houston, but because of the time difference, it was closed on Sunday and would be closed on Memorial Day Monday. I then called the Turkish Airlines phone number, +90 212 444 08 492, and the customer service rep stated that two of the seats in exit row were reserved, but were not paid for and she suggested I pay for them online. I explained I was unable to pay for them online and wanted to pay for them through her. She explained that in order for her to do that, she would have to release the seats and they might get reserved by someone else. Since that was the only way I could pay for the seats, I approved releasing the seats - and within seconds the representative said the seats were gone. She did rebook us in three seats together, but the thought of sitting in those horribly cramped seats is something all three of us are I gave a 1 point overall rating because this page required a rating. Otherwise, I would have not have given any points!

✅ Trip Verified | Pisa to Istanbul. Turkish Airlines cancelled flight without even informing me. They offered full refund. That would have only costed me double the money, given the fact I did not want to be more late. I went to Pisa airport to get my tickets only to find out that I am not in the system even after changed information of my schedule. The staff took 4 hours to figure out this issue. They don't know how to do their job. Crew members would forget the last people on the seats and not serve coffee to us. I recommend not to use Turkish Airlines.

Chicago to Cape Town via Istanbul. Turkish Airlines counters at O'Hare opened well in advance of the flight, which is great for someone like me--who likes to get checked in and through security early and then enjoy a meal or a couple of drinks. The seats were relatively comfortable, and the in-flight entertainment system kept me occupied. The food was good and came regularly, together with a full drinks cart. The service was professional and friendly. We received a complimentary amenities kit on each leg.