Turkish Airlines

✅ Trip Verified | I flew from Venice to Houston via Istanbul on Sep 3rd. I experienced the worst customer service ever. Turkish Airlines representative at the airport in Venice barely spoke English. The layover in Turkey was 1 hour 5 minutes. Knowing that the 1st flight will be delayed more than 30 minutes they issued boarding passes. After going through the border security I realized that the total delay time was exceeding 40 minutes. At the gate I met the same ladies that issued my boarding passes. They advised me to take the flight to Turkey and simply run to catch the second flight; otherwise I can try flying out next day. I've been looking for an alternative since I had to be at work next day Sep 4th in Houston. I ended up running in Istanbul airport and made it to the next flight. I got sick after returning, the AC upon departure was off, it was too hot on the plane, then the AC went on blowing cold into my face. When I arrived to Houston I was notified that my luggage got lost. Next day nobody contacted me. After several tries I got hold of someone at the airport I've been told that the luggage had been transferred to the delivery company. The delivery company confirmed they didn't have it. I called Turkish Airlines customer service, and they were not able to track my luggage in 3 days! I've been going circles between airport-delivery company-customer service call center. No one ever contacted me! After spending 3 days on the phone trying to get any information I finally received it on Thursday Aug. 6th. 4 days delay! Delivery people did not speak English either. The luggage came in damaged, it's teared up and got broken leg. The souvenirs partially went apart, I am missing some of them. As an update after a week investigation Turkish Airlines are not going to compensate anything. Very disappointed at their customer service.

✅ Trip Verified | Antalya to Sydney via Istanbul / Bangkok. Check in staff is so rude. We asked send our luggage from Antalya to Sydney as we had linked flight from Antalya to Istanbul to Bangkok to Sydney. However she wanted to send our baggage to Bangkok not Sydney and said it’s not possible to send to Sydney and asked us to collect from Bangkok. When we asked to talk to her manager, even her manager said same thing. After one hour argue, some other manager came and checked our tickets and confirmed that they should send baggage to Sydney and fixed the issue. They made so much stress to us and we still not sure if we could get our baggage at our destination Sydney.

✅ Trip Verified | Abidjan to Beirut via Istanbul. I bought a Business class ticket from Abidjan to Beirut. Still Turkish Airlines managed to lose both of my luggage and after 3 days they only delivered one. I ask simply call them to ask what is the procedure to reclaim my lost piece of luggage they manage to tell me that it's not their responsibility anymore since I filed the complaint with MEA since it was the connection they placed me on to come to Beirut. What a bad customer service What a bad excuse and follow up! Not recommended.

✅ Trip Verified | Istanbul to Izmir return. The flights boarded and departed on time, the crew were excellent, and drinks and a sandwich were served on the hour flight and return as well. Compare that a domestic flight in the United States where nothing is served on an one hour flight.

✅ Trip Verified | Washington to Istanbul return on Turkish Airlines. The crew was very efficient and helpful, and the bottle of water they give out in economy is a nice touch. The inflight entertainment system is excellent and easy to use. Wifi is offered but for a price in economy which I choose not to avail of. On the return flight the captain paid a visit to the economy section and talked and joked with a number of the passengers. I wish Turkish Airlines would bring back the Turkish food they used to serve in Economy (the menu was the same when I last flew with them in December 2017), and they would stop showing the silly safety videos. First with the magician and now with legos!

✅ Trip Verified | Doha to Aqaba via Istanbul. One of the worst airlines and staff I ever travelled and I will never Travel in this airline again. Lost my luggage. After complain found after 3 days but...may be they throw like shit inside my Camera lens was broken even after I keep with nice safety.. 3.Airline staff in airport behave by watching face and Nationality. I remember 3 years before I fly in Bangladesh airline and it was 5 times better than Turkish Airlines in the comparison of Hospitality.

✅ Trip Verified | Istanbul to New York JFK. First and maybe last time on Turkish Airlines. No big deal, chef introduce menu and FA deliver the meal for me just a gimmick, however food is okay, but has no wow factor as very similar compare to Asian or ME3 just the matter of presentation and cuisine types. Seat is comfortable but 2-3-2 seat configuration is not ideal for solo passenger. After I am at the baggage claim I noticed that my USD and EUR are both disappear from my backpack. Unfortunately I need to report to airport police and still hoping the zero chance that I will get it back. Lesson learned.

✅ Trip Verified | I flew with Turkish Airlines on the 2nd of September from Dhaka-Istanbul-London. Don't get me wrong, the service was good. Food was decent, and entertainment was also pretty good. However the one thing that Turkish Airlines is really poor on is transit flight. The airport staff are slow, very ruthless and have no courtesy at all. You may say this is the airport's fault, but this was mainly seen from Turkish Airlines staff. The staff on my flight were a bit rude, and when you asked for something to drink, you would need to ask repeatedly as they wouldn't bring you a drink. Anyways, our flight was delayed from Istanbul. No surprise. Made us feel like we were flying on a really bad airline and especially due to the delays at both Dhaka and Istanbul. We landed at London, only to find out that half of the plane's luggage did not arrive. All the transit flight luggage were missing and consequently delayed. It's now been 6 days since I've flown, and I have not received some of the luggage. It's appalling especially when its with an airline you have huge expectations for. I don't know how on earth they lost that many bags, but it just shows how unprofessional and un-trained their staff are at their 'hub airport'. I just hope you all never face this in the future. And to make sure about that avoid, avoid, avoid.

✅ Trip Verified | Bangkok to London via Istanbul. Turkish Airlines gave me an impressive service to me along the flight. They gave me priority pass for security in Bangkok and passport control in London, but not in Istanbul. Both aircraft have comfortable seat and wide range of facilities. The In-flight entertainment have wide range of movies and TV programs but poor option of games. Since I sat on window seats on both flights it quite difficult to get out while seat of the neighbor is recline. The crew were friendly and helpful. The food selection were fairly wide but the taste weren't very impressive. The seat have facilities like USB port and power outlet which was fast but place in difficult area to reach. The magazines etc were difficult to reach as they were located near the personal screen, which is large. The pilot of both flights were informative and make an impressive smooth landings. The lounge in Bangkok (Eva Air lounge) and in Istanbul was modern and have wide range of food selection. However, the only thing I didn't like is Turkish Airlines Hub, Istanbul Airport which is small, crowded and unorganized.

✅ Trip Verified | Istanbul to Prague on Turkish Airlines. Following a smooth check-in processed by a helpful and pleasant agent we made our way to the lounge. The lounge was crowded but there was ample space compared to the cramped, noisy and hot main terminal. Istanbul airport is a nightmare unless you have access to the Turkish Airlines lounge. After a few beverages and snacks we made our way to the gate. Boarding started without an announcement and despite a clearly marked priority lane, it was a free for all with people forming multiple lines converging at the same spot. When I questioned the gate agent about the lack of announcements and the chaotic boarding, she simply shrugged her shoulders and said we were being bussed to the aircraft and in her mind it did not matter. On board the hard product was very good with real business class seats unlike the other European carriers which simply leave empty the middle seat of a 3x3 configuration in economy. After take off, we were served a tasty lunch with three different choices of main course. Beverage offering was decent and included champagne but the red wine was disappointing. The service by FA’s was good but it seemed quite inefficient with the two serving the rather small business section running back and forth multiple times to deliver a simple drink request. The seats were comfortable and the IFE had a good selection. The flight pushed back late but arrived on time. The landing was a little unnerving when the aircraft touched down very hard and there was absolutely no explanation from the flight deck. Overall it was a good experience especially on board and in the lounge however, the Turkish Ground Services which is a contracted service, is major downside of this airline. They are rude, unprofessional and have extremely poor language skills. Turkish has to deal with this deficiency as a matter of priority otherwise they will at best be a mediocre carrier.