Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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2/10

"Really disappointed"

(Sri Lanka)

Trip Verified | Riga to Colombo via Istanbul. Please do not travel in Turkish airlines if you do not wish to lose your baggage. It's been one week I lost my baggage they are simply not providing any update only sending automated messages. Really disappointed with their customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRiga to Colombo via Istanbul
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst airline"

(United Arab Emirates)

Not Verified | Our flight from Rome to Istanbul was delayed and we missed our connecting flight to Dubai with the same airline Turkish Airlines. They us ask to wait for next 17hrs, since we don’t have Turkish visa we are not able to get out of the airport and they asked us to wait in waiting area only. It was airline mistake and no one assisting us, we need to talk and ask to many people for next step. We missed our job commitment and our son 8 yrs is with us, waiting in very uncomfortable area. This is the worst airline don’t ever trust your family to flight with them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRome to Dubai via Istanbul
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst flight ever"

(India)

Trip Verified | Delhi to Salzburg via Istanbul. Worst flight ever. Extremely uncomfortable seats with no legroom and staff was so rude. Not even water served for 10 mins after asking. Food quality was bad. Never go to Istanbul or Salzburg with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Salzburg via Istanbul
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"treated poorly because I am deaf"

(United States)

Trip Verified | Washington to Minsk via Istanbul. I am a Deaf passenger. I called IST Hotel Desk office and Turkish Airlines Customer Relations prior to my departure to Istanbul for stopover and Turkish Airlines staff confirmed by phone that they will provide hotel accommodation or tour with breakfast for my long layover - stopover 20 hours after my arrival at IST on August 10, 2018 on way before connecting flight to Minsk, Belarus. Turkish Airlines Customer Relations asked me do not worry and promised that Turkish Airlines will take care of the hotel accommodation very well. They assured that there IST hotel desk will arrange to ensure hotel accommodation will be provided. When I arrived at IST and they refused dumped me away from standard service/accommodation and IST airport staff at hotel desk said that they will not provide me a hotel or tour with breakfast for my long layover 20 hours at Istanbul. I realized that Turkish Airlines is not honest did not follow ethics practice and fooled me against their advertising about stopover program with hotel and tour. I am concerned with Turkish Airlines's lack of integrity and assurance. I slept on floor mat during long layover 20 hours at IST airport. From my understanding, Turkish Airlines website posted all information online that economy class passengers will have a hotel accommodation or tour with breakfast during long layover. They treated me poorly because I am deaf passenger and passenger with disability. I do not appreciate Turkish Airlines' fraud with hotel accommodation or tour with breakfast that were not provided actually. I lost trust in Turkish Airlines. I feel regretting to purchase a ticket and choose to fly with Turkish Airlines. I spent wasted $30 visa for nothing at IST and I did not see Istanbul during stopover - long layover 20 hours. Turkish Airlines put me to sleep on floor mat at IST for a long layover that was disgraceful.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWashington to Minsk via Istanbul
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"disinterested and unhelpful"

(United Kingdom)

Trip Verified | London to Istanbul. Clean aircraft and ok cabin crew. 30 minutes delay each leg. Ground staff in both Istanbul and London disinterested and unhelpful. Cabin crew behaviour irregular- one saying two young 9-11 year olds cannot sit together whilst the other said that they can. Really upset my nervous flying daughter when they came to enforce this at landing time. At booking, we asked for a child meal for 3. On flight neither got one and instead had an adults meal. Food hit and miss. I wouldn't like to travel with them again.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Istanbul
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"very disrespectful employees"

(United States)

Trip Verified | Sofia to Cairo via Istanbul. Turkish Airlines was the worst experience I ever had in my life. My flight from Sofia to Istanbul was delayed 45 min and I missed the connection flight from Istanbul to Cairo and they delayed my trip another 6 hours. finally when it’s time for the flight they changed the gate number 5 times within half an hour - time running like crazy between gates, very disrespectful employees at the counter, rudeness and attitude. Also called the customer service to see if I can upgrade my ticket when I go back to Chicago from Cairo they told me you can do it at the airport, went to the help desk after waiting an hour in line they told me we can’t do anything here you have to go to an agency office. I will never fly again with them .
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSofia to Cairo via Istanbul
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"rude and unhelpful staff"

(Canada)

Trip Verified | Lahore to Toronto via Istanbul. Incompetent customer service system. It has been over two weeks since I have been chasing them to help find my baby's travel system. It is such a waste of time to even call the customer service they do not have any information. I have never experienced such rude and unhelpful staff. I will never fly with them again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLahore to Toronto via Istanbul
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"would recommend Turkish Airlines"

(Romania)

Trip Verified | Bucharest to Dubai via Istanbul and back. The flight from Bucharest to Istanbul was ok, only 55 minutes time, but they provided snacks and drinks which is wonderful considering the flight time. Istanbul to Dubai on Boeing 777-300er, new plane and excelent cabin crew, they served dinner and beverages. The flight was on time. On the return leg, Dubai to Istanbul, the aircraft was Airbus A330-300, with a 2-4-2 configuration, which was better for us. The plane was a bit older than the previous one, but the entertaining system was ok, plenty of choices to watch. Cabin crew were wonderful, you can tell that they are hard working and also very professional. The only inconvenient is Ataturk airport because it is too crowded, there are a lot of flights departing and landing at the same time and you have to spend a lot of time in the aircraft untill take off and also after landing which causes delays. There weren’t any problems with the luggage, but I think that the ground staff that handles the luggage should be more careful as the suitcases came a little bit damaged after the flights. I saw that they are throwing them quite hard when handling. All in all, I would recommend Turkish Airlines.
AircraftBoeing 777-300er / A330-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBucharest to Dubai via Istanbul
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"rude and very disrespectful"

(United States)

Not Verified | The travel from Istanbul to Atlanta was horrible. Turkish Airlines doesn’t offer regular promotions to upgrade their seats. Everyone working on July 20 that I interacted with were rude and very disrespectful. They changed my ticket and had it as one of my changes and I called to make a change you have to pay in person at a SALE CENTER. How can you get to a sale center if you are not around a SALE CENTER. You are stuck. The wait time is long over the phone to hear they can’t help you and they are rude as well. I think they need to have customer service training to deal with the stress of their jobs and have a better way to be able to change your tickets. I will never fly this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Atlanta
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"can’t recommend this airline"

(Russian Federation)

Not Verified | Moscow to Antalya. Flew Turkish Airlines in June 2018. It can be better. My expectations were high. At the airport, we were met by pleasant personnel. From the positive - comfortable seat, clean interior, good ground personnel, excellent IFE. From the negative - disgusting food and drinks (omelette isn’t omelette and tea isn’t tea), attendants don’t know Russian. I can’t recommend this airline.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMoscow to Antalya
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no