TAP Portugal

✅ Trip Verified | Terrible experience on both ways to and from Newark to Lisbon. The crew seemed annoyed that they have to serve food and drinks to Business Class passengers. They came once asking for drinks and that was it. I had the feeling that you had to beg for everything and be thankful that they serve you. I wasn’t the only passenger that was very unhappy with the service. On the flight to EWR I was super happy to fly the A321LR. It was unfortunately the smallest Business Class Seat I have ever sit in. I am 6’4 with broad shoulders and only could sleep on the side with my legs pulled up. On the flight back from EWR we flew in an A330 neo, the crew was seriously the worst crew I have ever experienced in a business class: they blocked the front toilet next to the cockpit, multiple people including my wife and me tried to get there as only two other toilets were available for the Business Class (which got used by the prem eco passengers as the crew didn’t feel they need to restrict them). Everybody got turned away but the crew used it, so there was not technical problem. I asked the purser why I couldn’t use this bathroom and she answered: Only for crew members! Unbelievable! Food was pretty decent, wine selection mediocre. I cannot recommend this airline to anyone

✅ Trip Verified | The crew did a spectacular job hosting the two passengers on business. Very polite and attentive. The food isn't fantastic but it's good enough for the duration of the flight and the service was indeed superior. Great hostesses. Captain landed safely in Madeira despite strong winds and rain that made the flight more interesting. Just please make this experience the rule TAP.

✅ Trip Verified | Right after checking in I heard 2 close contacts tested positive for Covid. I called for 9 hours of being on hold as every hour the line would disconnect. I’d get to the first person and then they’d transfer me to the Department of Changes and I never got talk to anyone in the department. I even showed up at the airport to try to rebook there but they could not. Finally I got a response on Twitter that to change my flight I would need to pay an additional $579. My original ticket was $572. On the phone a representative had said I am eligible for the promotional no change fee, but the representative on Twitter said I would have had to change 3 days in advance. In most Covid cases, you wouldn’t know 3 days ahead. Spain does not allow entry if you have been exposed to someone with Covid in the last 7 days. I had no other option and now must pay double. Plus the representative on Twitter is now not responding. TAP Portugal, I’d like a refund, and you should hire more representatives.

✅ Trip Verified | The executive class of TAP has good legroom and the food is acceptable but is far from being worth the price. The only crew member serving on this occasion forget intentionally or unintentionally the beverages, bread, etc. so passengers ate all their food before having something to drink. Even calling them on the panel above in this class is worthless. With the initial turbulence, the cup of coffee shook so hard most of its content spilt out. The wife of the captain introduced herself to the cabin crew and sat in business class too. Other TAP professionals and family seemed to have gotten free tickets to board. In first row you can hear quite a lot. It worries me substantially as a Portuguese taxpayer with TAP being mostly a public sector company. Shameful and sadly not surprising. As for the crew, they lack empathy and particularly training in business class service, I think a regular restaurant waitress would do a far better job; they should have the younger cabin crew in this function. Try being decent for once TAP and stop shaming the name of Portugal.

✅ Trip Verified | In 2020 I bought six tickets to Lisbon. My flight was cancelled due to COVID. I chose to get a refund, which I still haven't received. It's almost two years now. They just keep saying sorry and nothing happens. I'm sure I will never fly with them.

✅ Trip Verified | Due to the covid, our flight was canceled twice. We got a voucher. Unfortunately, the Budapest-Lisbon flight was canceled in 2021, making tickets four times more expensive. I asked for a refund of the original ticket prices. They did not answer. I rushed to reply twice, and my email address was disabled! Poor company, I do not recommend to anyone!

✅ Trip Verified | This airline is the worst, to use some covid vouchers they make everything super difficult, you cannot use the vouchers for the internet. There are only 3 vouchers per reservation, so we had to reserve 2 occasions since we are a family of 4 people. To use the vouchers it is only by phone and we spent almost 2 weeks trying to call, they do not have people, waiting time was 4 hours every time we called when we called the employees did not know how to use or apply the vouchers and they hooked us and we had to start the process again. They do not content the emails. Their internet page is almost always down, it doesn't work, it gives errors many times, and you can't complete the booking process as much as you want. But I completed it once and it didn't even pick up the bags I put in, then I had to do it over the phone and it's extremely difficult. I do not recommend anyone to travel through it. We did it because it came out in Hopper and it was the biggest mistake. They make everything difficult to be able to travel. The page system is outdated and not to mention the cell phone application, I tried to put it on and it never syncronized with my reservation on the page. The app is difficult to use, older people could not book through the page or use the app. No supervisor ever calls us, it's wasting time and when calling their phone number the first message that comes out is that if tap portgal cancels a reservation, press 1. Apparently they cancel many reservations although it is not my case at the moment. Esta linea area es la peor, para usar unos vouchers del covid lo hacen todo super dificil, no puedes usar los vouchers para el internet. son solo 3 vouchers por reseva por tanto tuvimos que reservar 2 ocaciones ya que somos familia de 4 personas. Para usar los vouchers es solo por telefono y estuvimos casi 2 semanas tratando de llamar, no tienen personas, tiempo de espera era de 4 horas cada vez qe llamambamos cuando llamabamos los empleados no sabian usar ni aplicar los vouchers y nos enganchaban y teniamos que empezar el proceso otra vez. Ellos no contentan los emails. La paginade intenet de ellos esta casi siempre caida, no funciona, da error muchas veces, y no puedes completar el proceso de booking por mas que quieras. Pero lo complete una vez y nisiquiera me cojio las maletas que puse, luego tuve que hacerlo por telefono y es extremadamente dificil. No recomiendo a Nadie viajar por ella. Nosotros lo hicimos porque salio en Hopper y fue el error mas grade. Todo lo hacen dificil para poder viajar. El sistema de la pagina es anticuado y sin decir el de la applicacion del celular, intente ponerla y la misma nunca cincroniza con mi reserva en la pagina. El app es dificil de usar, las persona mayores no podrian ni reservar por la pagina ni usar el app. Nunca ningun supervisor nos llama, es perder el tiempo y al llamar a su numero de telefono el primer mensaje que sale es que si tap portgal les cancelo una reserva presionen el 1. Al parecer ellos cancelan muchos las resevas aunque no es mi caso al momento.

Not Verified | Tried to book online 3 months prior to travelling passport had expired but had sent off for renewal. Couldn't book as couldn’t pass the API information had to put in passport number so phoned to book flight, 1 hour waiting to get through to English speaking person. Booked a flight, got reference number, took 30 minutes with lots of reiterating name address etc. They took my credit card details, said I would receive documents within 24-48 hours. 1 week later nothing. Emailed with reference number got reply stating “to book this service contact “contact centre” ? What does that even mean? So no booking, no reply, no outcome. And where’s my credit card details I gave gone.

✅ Trip Verified | Paris to Montréal via Lisbon. Worst airline ever. Seriously, do not fly with them ever, even if the ticket seems cheap. They are getting their money another way, that involves ripping their customers off. For the specifics, I was flying from Paris to Montréal with a stop in Lisbon during the pandemic. TAP Portugal website was only displaying the information "due to covid-19 pandemics, check with the country you are flying from, by and to what the regulations are". I did, and I wasn't requested to show anything for my Paris to Portugal because I had my European sanitary pass. For Canada, I was requested to have a PCR test done 72hr before "the last country you flight from", hence, Portugal. I therefore had my test done in Paris and that would have been ready by the time I arrived in Portugal (which is what happened). Nonetheless when I tried to register in Paris airport, the TAP employee told me they will not allow me because I did not have my PCR test. Even though TAP website only indicated to comply with the countries I was traveling from, through and to, regulations, they made up a rule at the entry point, saying I had to present my test then and refuse me the boarding. They refuse to let me in the next flight even if there were seats available because I would have only 50 minutes to change plane in Lisbon. My PCR results arrived before my flight left Paris, but it was then too late to register. I had to take a plane with another airline, which cost me more than a thousand euros total and while I sent many emails to TAP following that I never got an answer. They are truly an awful company, and they will rip you off, even if you think you did everything right and did check in advance for the possibilities they could rip you off. They will find a way.

✅ Trip Verified | No vaccine proof control to access the airport in Lisbon. No vaccine proof control to access the airplane. Boarding. People pressed together for ten minutes on stairs before boarding the bus. People locked 10 minutes in bus on tarmac before getting on the plane. One of the travellers was either drunk or sick, in both cases he should have been controlled. Fortunately he was asleep for the whole flight. Passengers not wearing masks for the whole flight and cabin staff would not ask them to do so. Staff were kind but definitely not efficient. TAP says - Clean and safe - on it's communication. For sure it's not, though it might be the same for other companies. The Reservation system is hazardous: you book a flight, pay, and find out you are booked on the next flight. You are invited to check in online before the flight, but online check-in is not accessible to you (my friend could do it). Food and beverages were extra like low cost companies.