SriLankan Airlines

Not Verified | Worst experience ever, the long delays, to rude staff. The call centre not taking any calls after 5:00pm, although I was informed that they are open 24 hours. Giving vague justification, which was quiet hard to believe, and not letting us know why exactly the flight was cancelled, if this keeps happening the remaining passengers choosing will stop travelling by Srilankan Airlines. Food was good enough, but the staff members at Melbourne airport were on top of their attitude and arrogant.

✅ Trip Verified | Flight is delayed for 2 hours (up & down both), seats are very bad, can feel the steel bars of the seat rather than the cushions. Also ground staff is not friendly they were rude on me. I arrived late since I received the message in advance that the flight is delayed. Then the first person I met from ground staff at Colombo asked me to change the ticket to next day since check-in counters are closed. Then after begging to him he direct me to his supervisor and since I have checked in online finally they accepted to put me in. This would be the last flight with SriLankan. Will never fly again.

✅ Trip Verified |  Very disappointed in Sri Lankan airlines. Both ways has very long delays which caused me exhaustion. Food is not good, very spicy dis not eat anything on both flights. Very disapointing. I will never take this flight nor recommend.

✅ Trip Verified | Worst experience I’ve had with flying. Firstly the airline lost my luggage when arrived in Paris, they didn’t give me a credit or anything and were like we call you. I was stressing as how you going to call me gave me a number to call if I need anything (the number didn’t work) I emailed saying I didn’t get treated well when entering a foreign country and I never heard back. I sent another email week half later (I moved on to other side of the country), to receive and rude email from them stating I need to change my luggage to found. Nothing about all what I emailed about the horrible customer service I received from them. I didn’t get any phone calls or emails stating my bag been found I called my first accommodation in Paris and they like we got it the other day. Travelling alone to and having to trek back to Paris was unsafe and stressful. By the time I travelled to get it I was deflated and so disappointed by how I got treated like nothing was important to them. Being left in the airport alone with nothing was already scary but to receive no emails, no help, no correct phone number and the horrible email stating it’s found. I would never fly with them again and I hope this helps people to not either.

✅ Trip Verified | I recently had the misfortune of traveling with SriLankan Airlines on flight UL217 from Colombo to Doha. Unfortunately, my journey turned out to be anything but pleasant, and I feel compelled to share my experience to warn other travelers. The entertainment system was completely non-functional. The touch display did not respond to any inputs, leaving me and many other passengers without any form of in-flight entertainment for the duration of the flight. When I alerted a male cabin crew member about the issue, he seemed dismissive and offered a quick fix that didn't work. This lack of concern for the passengers' comfort and entertainment was truly disappointing. Seeking a solution, I approached a female cabin crew member with the same problem. Much to my dismay, she was equally unhelpful, claiming that nothing could be done due to the flight being fully booked. While I understand that changing seats might not have been possible, it was concerning to realize that such a basic issue had not been addressed before the flight's departure. The situation worsened when I discovered that my seat's table was broken and hanging without proper support. This made it nearly impossible for me to enjoy the in-flight meals without risking spills and accidents. During meal service, the cabin crew's attempt to serve me food while trying to balance the tray with one hand was downright unsafe, especially during periods of turbulence. Despite my repeated requests to inform the cabin manager, no one attended to the matter, leaving me feeling disregarded and frustrated. Upon landing in Doha, I hoped to address these issues through the airline's customer service team. I promptly sent an email detailing my ordeal and expressing my dissatisfaction, but I received no response or acknowledgment for several days. The lack of any meaningful communication from the airline added to my disappointment. In conclusion, my flight experience with SriLankan Airlines on UL217 was far from satisfactory. The non-functional entertainment system and broken seat table significantly impacted my comfort and safety throughout the journey. The dismissive attitude of the cabin crew, coupled with the lack of any response to my complaint, only deepened my disappointment. As a paying passenger, I expected a certain level of service and comfort, which was clearly lacking on this flight. I hope this review serves as a warning to others considering traveling with SriLankan Airlines. I would advise potential passengers to weigh their options carefully and choose an airline that prioritizes customer satisfaction and promptly addresses passenger concerns.

✅ Trip Verified | We were scheduled to travel on UL553; on may 13 2022 due to a two-hour delay made in SriLankan Airlines, we missed the Air Canada connecting flight. It is worth noting that several other passengers also experienced this inconvenience. We discovered that there was no SriLankan Airlines help desk available in Germany, causing additional distress and confusion. After a twelve plus hour wait at the airport for new tickets were eventually issued to us for the following day. Unfortunately, we had to bear the additional cost of meals and endure an unexpected extra day due to SriLankan Airlines' delay. When I contacted my travel agent to make arrangements for our return, I was informed that the ticket could not be located. I am unable to afford purchasing new tickets for for the airlines system failure. Our stay has been extended while we await an explanation regarding the missing return ticket. But so many emails sent to airline by my son no reply by them at all if required I can submit the copy as well. I will never travel in this airline again.

✅ Trip Verified | Absolutely terrible experience. On the flight out, SriLankan Airlines did not acknowledge dietary requirements and lost our baggage for a week. When they eventually got it back to us, it was damaged. On the flight home our flight was delayed by 24 hours. They didn't communicate this to us until we were in the airport despite knowing about the delay all day and continuously sending emails trying to get us to buy upgrades. For every step of the way they were difficult to get information from and incredibly unhelpful.

✅ Trip Verified | Lost bag and completely failed to take responsibility. Extremely slow and difficult to deal with, constantly refusing to help locate the baggage and insisting it was nothing to do with them. Will never be flying with them again.

Not Verified | Flown first time with SriLankan Airlines from Melbourne to Karachi. The experience was good. Very polite and friendly cabin crew. Seats were very comfortable. Loved the food. Tea, coffee and juices served frequently.

✅ Trip Verified | I booked a ticket from CMB to BNE via SYD, to return to BNE on 8 July - after burying my mother on 6 July after she lost her battle with cancer. This was a very traumatic time for me & all I wanted to do was get home to my husband after the funeral to start the grieving process. I got to the airport only to find out flight scheduled at 0005 from CMB to SYD was delayed to 0110. I didn’t for a moment expect this to have a knock on effect on my connecting flight from SYD to BNE. As apart from the ticket bought online all through Sri Lankan airlines as a package deal, with the international sector being on Sri Lankan airlines & the domestic sector on Jetstar (JQ), the arrival time in SYD (even with the delay) wasn’t impacting my flight departing SYD at 1740. I get to SYD & try to check in for my flight to BNE & get a convoluted auto response advising that my flight has been changed - like massively changed - to a completely different date, without verbal information given to me on check in at the Sri Lankan airport, or via telephone, or SMS, or email: Dep SYD 2150 on 8 July & Arr MEL 2320 on 8 July 2. Dep MEL 0705 on 9 July & Arr BNE 0915 on 9 July. Jetstar said there’s nothing they can do as the flight from SYD to BNE that I was originally booked on is now full (even though check in was still open). They asked me to call SriLankan airlines & request that I be put on the last remaining seat on Jetstar’s last flight bound to BNE for the day. I called Sri Lankan airlines and explained the situation to person on the other end of the phone. I got no apology, understanding, empathy or action. I called my husband in Brisbane who was already on his way to pick me up from the BNE airport - to advise him that I would now only be arriving the following day, after being re-routed to BNE via MEL without advance notification. My husband then attempted to call Sri Lankan airlines yet again - still no explanation or action received! My husband jumped online & bought the last remaining seat on any airline for the day. We ended up paying top dollar to buy me a seat from SYD to BNE on 8 July on Virgin.