SriLankan Airlines

Bangkok to Hong Kong, on a SriLankan Airlines A330 with 1-2-1 business class seat layout on this flight. Service was excellent. As a platinum member, the purser came to greet me and introduced himself. Food was plentiful and tasty, followed by wonderful Ceylon tea and dessert. Upon arrival, bags were delivered quickly. All in all, an excellent flight.

The boarding was horrible. SriLankan Airlines charges the highest business class fares on this route from Colombo to Kuala Lumpur without corresponding business class service. This morning, all the business class passengers were herded into a common bus without sufficient seats and there was no difference in the handling of business class passengers at all! Understandable if the fares were not more than twice (or higher) than economy!

My wife and I regularly fly Business Class to Sri Lanka and usually use SriLankan Airlines despite having numerous problems over the years. Our flight home earlier this year was simply awful in all respects so we have finally decided to put 'pen to paper'. Dreadful ground staff, dreadful food, poor inflight entertainment plagued by sub titles - the list goes on. Needless to say we will never fly with this airline again but, having said that, I doubt that anyone at the company will care. They simply do not understand what Business Class travellers expect for the premium they pay - it's not just about a larger seat.

A very comfortable flight from Colombo to London Heathrow. I wasn't feeling particularly well which one of the cabin crew noticed and made sure I was well hydrated and had food that I wanted. The new business class seat is very comfortable, although slightly confusing in what positions you can achieve. I spent a while trying to understand what positions I could get myself into.

I was dreading the SriLankan Airlines flights from London to Colombo return because I don't like flying. On the way out I paid the extra to fly business (which was also excellent), so that I could take a sleeping tablet and go to sleep. On the way back, as the flight was daytime, I didn't feel that paying extra was justified and I made the right decision. The flight was very comfortable, two of us had seats 22 H and K, window and aisle, offering plenty of leg room. Plenty of food, good in flight entertainment and even hot towels! Great service with courtesy.

Me and my husband travelled with SriLankan Airlines after many years, from Delhi to Colombo, and we had a pleasant flight. Special thanks for the cabins crew who were working on that day, they were very friendly and efficient with their work. Food was excellent too.

I was pleasantly surprised to discover a new SriLankan Airlines A330 aircraft from Paris to Colombo. Stewardess were pleasant and provided high quality service. Food is good. Seats are a bit hard, but there is enough place for legs (I'm 1,75m high). TV / IFE screen is good and large. It was two pleasant trips.

London Heathrow to Male via Colombo with SriLankan Airlines. We were informed at check-in that our flight departing Heathrow was 1 hour late. Our connection in Sri Lanka was 45 minutes so we asked if there was any risk of us missing our connecting flight. They said that the flight would be held. We departed 1h30 late and were informed we would make some time up in the air. We did not. We landed 1h30 late into Colombo. The onboard staff informed us throughout the journey, right up until we disembarked that the plane to Male had been held. We got off the plane and were directed straight to the ticket desk, where there were two tickets waiting for the next plane, 5.5 hours later. No apologies were made and nobody seemed to care that we had been delayed never mind actually telling us our flight had left. Our next plane to Male was then delayed by a further 30 minutes, meaning we arrived over 6 hours late into our final destination. Again, no apologies were made at any point. The food onboard was good quality as was the service. The Business Class Lounge at Colombo was spacious and staff were friendly. Food was not good. Overall, poor communication and lack of customer service for delay.

Family holiday travel Frankfurt to Colombo on SriLankan Airlines new A330-300, business class 1-2-1 seating. This new business class can match a similar product with a lot of airlines and I found the seating spacious in comparison with a lot of European or Gulf airlines (except for Qatar Airways). IFE very decent, and the food offered first class. Cabin crew was very friendly. The only minor issue I can mention is the amenity kit, which did not have shaving materials for men. This is value for money.

Business class Paris to Singapore via Colombo. New A330-300 had pod style seats arranged 1-2-1. The next A320 had 2-2 seating. A very good product at exceptional price. The FAs were very attentive and strict adherence to safety procedures. Food and presentation wonderful. Entertainment screen large and up to date. Only slight negatives would be that some other carriers give thicker duvets and seat toppers for sleeping which aren't provided on SriLankan. Many airlines adopt this pod arrangements but I find (being average height) it hard to get comfortable, and feet get squashed when laying flat.