SriLankan Airlines

SriLankan Airlines from London to Colombo. It was a new, clean A330-300. Service was perfect. Cabin crew were professional with smiling faces and friendly approach. Staff made everything to make us feel comfortable onboard. Water and drinks served on a regular basis, food was great, I loved my special meal. Touch screen worked though movie selection was modest. Will fly with Srilankan Airlines again hopefully next year.

I recently flew Srilankan Airlines on their new A330-300 in Business Class from Paris to Bangkok via Colombo. The seats are lie flat arranged in a 1-2-1 layout. The seat is comfortable with plenty of surfaces around to place your drink etc. It's not so comfortable as a bed and they don't issue mattresses. The movie choice was not good for a 10 hour flight. The inflight service is excellent with a good choice of food and drink, I liked the cheese, fruit and port service. Business Lounge in Colombo was ok but I've used better. The second 3 hour leg to Bangkok was on their older A330-200 with 2-2-2 seats, not as good but at least you can sit together by the window.

Mumbai to Colombo with SriLankan Airlines. Good airport check-in staff and onboard friendly crew. Travelled with my baby and support was given to make the journey comfortable. Meals are good and well presented.

Male to London via Colombo with SriLankan Airlines. Did not enjoy my flights mainly due to the poor service and the poor quality of the food. Curry is not my favourite and the dishes that were not curry were really poor. How can egg come in a solid square block! The service was poor particularly from Colombo to London. There was very little offered in the way of drinks throughout the journey and when they did come along you had to be quick to catch the attendant. Sometimes they only serviced one side of the plane. They said they had run out if the non-curry choice for myself and our friends but some time later 'found' some? The rest of the food offered was also poor. Potato chunks and sweet corn do not make a 'salad'! Another 'salad' consisted of mainly cucumber, a thin slice of red pepper, yes one thin slice, and about four half inch squares of lettuce. Entertainment was also poor with few games and old movies. I did not enjoy the experience at all and do not intend to fly SriLankan Airlines again.

The check in counter in Paris was easy to find. We found the lounge very poor in terms of choice of food, with cheese, bread and sandwiches which ran out very quickly, there were plenty of drink options. Onboard we were greeted by friendly cabin staff and offered champagne, water or juice and provided a menu with dinner choice. As it was the older seat myself and husband chose window seat and aisle which seems like a good choice, issues occurred later when I was asleep and My husband had to step over me - (this is where the new A330-300 is much better with aisle access for all business class passengers) Dinner was served, several courses finished with cheese and port. Cabin crew did a great job. The comfort of the seat were good with a lot of room, the only issue is the seat when flat can be hard to sleep on, so a cover would make it really comfortable. As for entertainment, the choices are not as good as Emirates, sadly my screen broke down and cabin crew spent ages trying to fix it, but with no success. Changeover in Colombo, where we decided to try and get some sleep in the recliner chairs, nice. They have a great choice of food if you like spicey curries along with sandwiches fruit and desserts. A320 which has armchair style seating for a 4 hour flight, comfy and great service again. I would us them again on my next visit to Europe. In my opinion the old A330-200 seem more spacious and exclusive compared to the new A330-300, but aisle access and having a working entertainment system wins, so it's the new plane for me.

I flew from Bangkok to Rome (layover in Colombo) a couple of times so I decided to give them my review as I am quite happy with service. I feel confortable travelling with them. Amazing cabin crew who are very polite and with a smile (at least in my experience)! I always check to see if SriLankan Airlines they have a good deal for my journey.

My wife and I selected SriLankan Airlines primarily due to their codeshare arrangement with Air Canada, and the time to reach our destination. We found cabin service on this flight excellent, and cabin crew could not do enough to make passengers comfortable. For the first time, one of the cabin crew helped us with our carry on bags both at embarkation and when leaving the aircraft. The food and bar service were outstanding. We will use Sri Lankan on our future visits to Sri Lanka.

Our best experience of business class yet. First flight on a smaller A320, comfy recliner seat with good leg room, good service and food. Quick stopover in lounge at Colombo, great selection of foods and drinks, best we have come across. A330 was a new plane with good service and food. New seat each with aisle access and you still can share the middle seats with a partner, this is the same seat that Cathay pacific use in their product, but can seem cramped at the foot end. Cabin staff friendly and the manager came round and shook everybody's hand.

The Sri Lankan hospitality and the smile is gone. Most of the time they were hurrying back and forth not paying any attention to the needs of the passengers. Seemed more keen in serving the tourists than the Sri Lankan passengers. The rest was fine. The flight was pleasant and on schedule.

Check-in staff and boarding staff were professional and cheerful. Cabin crew were without the usual SriLankan smile. I asked the staff to hang my coat up and the cabin crew member point blankly said that there was no space to hang coats in this plane. Crew seemed in a hurry to serve the meal, clear it and rest.