SriLankan Airlines

✅ Verified Review | Flew Colombo to London with SriLankan Airlines. Surprisingly comfortable flight with good service despite the flight being fully booked. Seats: Seats were comfortable and leg space was sufficient as most long haul airlines I usually fly such as Qatar or Emirates. Meals: Average meals and nothing special, I noticed there was shortage of certain variety for few passengers such as the beef main of the second meal of the flight. Service: The cabin crew were efficient and friendly, they were going several rounds serving drinks despite few turbulence weather. There was just one male Cabin crew member who seemed to have an attitude problem and never mentioned the world please to me or fellow passengers nearby. However, the rest were really friendly. This was a surprisingly comfortable flight with good leg space.

✅ Verified Review | Bangkok to Bahrain via Colombo. The first disappointment came when i headed to the check in counter at Bahrain International Airport where i witnessed a hostile crowd at the Srilankan Airways counter who were furious because the flight had been overbooked. I had checked in online a day earlier and this turned out to be an advantage since they called those passengers and told us we could proceed with immigration after dropping our baggage off, which was a huge relief. I never found out what happened to the other passengers that were not allowed to board. The next shock was finding out that our plane had no entertainment system on board and mind you were are talking about a flight that lasts for over 5 hours. I regretted not taking my ipad at that moment. And to add to my vows, the food I had specially requested was an absolute disaster. The wait in Colombo airport was short and we boarded our next flight to Bangkok. Now this was more like the Srilankan airlines i had heard of, with each seat having a console. The food was absolutely fantastic and the seats were super comfy too. The rest of the flight went off without a hitch. The return flight was a repeat of the first leg with no entertainment consoles on the flight and bad seating. I had a 7.5 hour wait at Colombo and regretted not taking a Visa On Arrival. The flight from Colombo to Bahrain was in a plane without any of the livery that you would expect and a really old plane which had interiors that were peeling off. The staff were exceptional and friendly. I would also recommend that the airline refit its planes with entertainment.

✅ Verified Review | My flight UL 195 was scheduled at 14:10 from Colombo to Delhi, I got the ticket confirmation e-mail well in advance through an e-mail. But when I reached at the airport at 12:45 the airline staff denied our check-in on a plane even when we had confirmed reservation. I showed them with confirmed tickets e-mail but all in vain. When nobody came to help me, I asked them to call their manager. To my surprise she said due to Sri Lankan airways customer care mistake they overbooked the flight and they have given my seats to someone else. At last they offered me another connecting flight through Air India from Colombo to Chennai scheduled at 16:30 and then Chennai to Delhi from 21:00. But situation got worse when I came to know that this flight is already delayed by one hour. I thereby waited for almost 4 hours at the airport and took almost 12 hours to reach Delhi i.e. somewhere around 12:00 during night. It was the worst experience ever facing the unprofessional behavior from Sri Lankan airways staff. Spending extra amount for direct ticket and getting delayed flights with 12 hours long journey in return.

✅ Verified Review | Bangkok to Bangalore via Colombo. The trip was fine from Bangkok. No problems. Very helpful gracious staff. Good information supplied by the pilot. On the ground in Colombo where I had an 7:50 hour layover transit staff were woeful. I wanted to get a temporary visa to travel out of the airport for a couple of hours. Immigration said I needed a voucher from the airline to get the visa. Sri Lankan airlines ground staff refused to give me one because my stay was less than 8 hours. So I have to sit in the business lounge costing the airline money by eating their food and drinking their alcohol for 7:50 hours. Go figure.

✅ Verified Review | SriLankan Airlines is know for its hospitality and this flight from Chennai to Colombo was no different. Cabin crew were courteous and the aircraft was wider with more space. The middle seat in the first row behind the business class has no tray table, separate tray is required to be fixed. Food was served on time and the short flight was handled very well by the staff.

✅ Verified Review | The flight was excellent. I was wowed by the entertainment system SriLankan Airlines has upgraded to with new modern, responsive HD screens with good entertainment collections. Well maintained aircraft. Food was great and service was efficient. One gesture I liked was staff offering water before takeoff to all passengers seated. Overall great hospitality and service.

✅ Verified Review | Colombo to Kuala Lumpur. Excellent crew and service. A short flight but the service was fast. The crew was very attentive and was available when you needed them. The seat too very good.

✅ Verified Review | Bangkok to Hong Kong. Excellent flight that could not be faulted. Departure from Bangkok right on time and arrival into Hong Kong 30 minutes early. The cabin crew were superb and highly attentive and the meal was really good. All in all a really enjoyable flight and I wish I had been travelling on a longer sector. I would not hesitate to recommend SriLankan Airlines.

✅ Verified Review | It is with sadness to learn that UL will no longer be flying between Hong Kong and Bangkok, instead, they will operate direct flights to Colombo, which will reduce my frequency of flying with them. With their very competitive prices in business class, UL has been one of my most favourite airlines. The aircraft is spacious, 1-2-1 business class flat seats, attentive service and delicious food. The 2 flights I had with them were excellent in all areas. I hope they will consider to fly between HKG and BKK again in the near future. Meanwhile, I will have to be contented with TG and Emirates.

❎ Unverified | Dubai to Jakarta via Colombo. I have flown on SriLankan Airlines in Business a number of times since 2010. The service overall has been slipping in regards to cost cutting. This trip gave a great fare in business, so was good value. Overall the A330 from Dubai to CMB was super, new 1-2-1 seating , full flat bed for a red eye flight. I skipped the food as slept. All other flights were on a A321 being from 4-5 hour flights with Cradle seats which were ok. Food was not great overly spiced or greasy and on two legs so not fresh and over spiced to conceal the fact that inedible. Tray service not far off Economy. Gone are the days when they had the meal trolley, cheese boards and desserts and the food was fantastic. Wines ok, white wine served warm on all legs, The crew were at best robotic and not engaging in fact they all looked flustered, tired and bored. Many inconsistencies in service, were reluctant to serve after the meal and were in the galley, which I passed though to use the bathroom they were asleep. Its a 3 star, its an ok seat and gets you from A to B, for the price paid was fine.