Spirit Airlines

✅ Trip Verified | Low cost and low expectations. Their IT infrastructure sucks. It was insulting and degrading trying to register a DOT approved service animal. They are poor at handling the disabled. An announcement was made for people needing extra time in boarding to come forward. Before I could walk to the gate agent, they started boarding first class. Then, I paid for internet service but the signal was too poor to allow programming. It’s a very long flight when all you can think of is how much you dislike the airline.

✅ Trip Verified | This is the worst airline! Customer service is terrible!! Can't get through, can't reach the customer support team. For several days I tried to somehow cancel my flight because I got sick. As a result, they held out until the last day and offered me a 30% refund!!! This is theft! In any airline you can cancel or change a flight without problems and without losing money, but not here!! I will never use their services again and will not recommend them to my friends! Worst experience!!

✅ Trip Verified | This was my first time flying Spirit Airlines. I traveled from Philadelphia to Houston and Houston to Philadelphia. In all honesty, I was somewhat skeptical because of the things I heard about flying with Spirit Airlines. The flight was so smooth, the plane was so clean, the pilot was so entertaining and the Stewardess's were so nice. I like the fact that they make accommodations for people with children. I will admit though when you’re making a reservation with spirit airlines, take the time to read their policies, so you won’t be surprised about things concerning seats, luggage, and carry-ons, because there are fees for those things. A lesson I learned from this is, don’t judge something or someone, by what others say, but experience it yourself, and then speak on it. I definitely will be flying spirit airlines again!

Not Verified | I have always flown with Spirit because of their competitive pricing. I usually travel light with a backpack with clothes for only a couple days since my trips are short. On my last trip I was pulled to the side and asked to put my back pack in a basket and even though it fit, but they said it was tight in the basket they ended up charging me and like 15 other passengers $99 for the back pack / “personal item”. Three days later coming back they did the exact same thing. So I ended up paying more for my back pack than my ticket round trip. I just want to say this is the last time they will get money from me, and all my family members. I had flown with them many years with my same back pack never had this issue before. Now I will be alerting everyone I can about this, it may be better to go with any other airline.

Not Verified | The cost is cheap until you’ve booked and they charge 63$ for 1 carryon and 30$ for basic seats. The airline canceled our destination flight during our first flight mid air without any notice. No accommodation from airline. Ruined our vacation reservations. They did take our money though. That will be our first and last.

Not Verified | I boarded the plane with a small carry on like any other flight anywhere but Spirit charged me $100 at the gate for my carry on. I've never had this happen with any other airline anywhere in the world. The staff at the gate showed no mercy. She didn’t even look at my eyes. Charged me and my family $200 for two small hand carry items. It is robbing. They show low fares but there are hidden charged. I will never travel by this airline. Please be careful if you are traveling through this airline.

✅ Trip Verified | Their ticket price may appear low, however, no luggage of any kind is allowed. And when you pay for the luggage, they only allow 40 lbs, which other airlines allow at least 50 lbs. I was 41 lbs, and they charged me $79 for ‘HEAVY LUGGAGE’. So at the end of the day, you end up paying a LOT more than other airlines, I swear to GOD I will never fly this airline ever in my life and I will share my experience with all my family and friends.

Not Verified | I flew this airline for the first & last time, thinking I was saving money. Wrong, my one bag going was $66 & my one bag coming bag was $71. It appears they charge whatever they want. On a 4 hr flight you have to pay for everything including water, the seats do not recline & no movie. You may think you're saving but once you add it up, this airline is not worth the time & money. Will not travel on this airline again.

✅ Trip Verified | I requested hotel accommodations because my flight was cancelled after we all boarded the plane and the next available flight was not until 2 days later. Before de boarding the plane, the captain said it was an air traffic control issue, nothing about weather. After requesting the accommodations, I was told no accommodations would be given since the cancellation was in their systems as “due to weather”. Anyone can check a weather app and see that there was no weather issue at either city (DFW to FLL). I stood in line at DFW to get to the ticket counter for almost 2 hours to be told that nothing could be done. I was on hold with customer service for the same amount of time and they also told me they could do nothing and directed me to speak to the people at the counter. The people at the counter told me to call customer service! I was given the complete runaround for hours just to basically be told “oh well”. I flew spirit just 6 months ago out of ATL and my flight was also delayed almost an entire day then too. Outside of changing my flight for 14 hours later, I was not given anything to help with paying for food, the extra day of parking I had to pay at my return airport, Uber from the diverted airport, nothing. This is the last time they will ever get a dime from me. Spirit is a trash airline with trash customer service. As consumers, we vote with our dollars and my dollars will go elsewhere as long as I continue to use air travel. And with the way things are going with airlines as a whole — how they continue to nickel & dime us for every tiny thing while also taking away amenities and services.

Not Verified | We (3 Family members) were to fly from Orlando to Boson. We had an important appointment. We reached the airport at 4.30am for a 6.57am flight on 27th Dec (Wednesday). The flight was canceled without notice and the next flight offered was 3 days later on 30th (Saturday). Please no not take this airline if you have an appointment or even if you are on vacation. Losing 3 days is horrible! We were stranded and finally we had to book from another airline. This was my first trip on Spirit. Will never ever take this in my life nor would recommend for anyone.