Spirit Airlines

✅ Trip Verified | Avoid this airline at all costs, saving a couple bucks is not worth the stress they cause you. My partner and I recently had the worst flying experience we've ever had - thanks to Spirit. Our flight to Florida from Niagara Falls was cancelled due to bad weather (fair, this happens to any airline) - we had to book another flight - from another airline - in another city. However, we kept our return flight.. When waiting to return from Fort Lauderdale, our flight was cancelled with just 5 minutes before we were scheduled to board (that's 2 for 2) - the reason being, the "flight flight crew didn't how up" (the man actually announced this to us)... We then had to wait in line for 4 hours to speak to a ticket agent (who booked us on another airline, the following day) we had to book our own hotel, and we haven't been accommodated for this.. I could not imagine flying this airline with a family who had small children (many did) it was 3:30a.m. before we got to a hotel room - I will never fly this airline again, and I will tell all to avoid.. spend the extra couple hundred bucks on a reputable airline, who actually have back-up flight crew available. I cannot believe how irresponsible this airline is, and how they're still able to operate..

Not Verified | On March 2nd my family flew from Orlando to Baltimore. Once we landed at BWI, we were met with multiple reasons why our flight was delayed. At first it was weather, then it was maintenance with chuckles from the two counter people from the microphone.. Along us sat multiple families that we're going to miss the last bus to home, no sympathy from any staff concerning anyone traveling even though it was a mechanical issue. I went to the counter to inquire if flight was even going to fly and the counter attendants would not tell me, after 12 hours of travel I did not want to wait to find out.. The next question asked was if a refund for this half of trip could be had and baggage gotten as they also wanted volunteers to give up seats for over booked flight, they stated yes go to ticket counter. Once down at the counter they gave an excuse that they could not refund from where they were as they had no way to figure out money coming back due to some of the ticket being used. A number for customer service was given and we were told to call for the refund to be processed. The following morning a call was made and after speaking to multiple people we were told that we could not have our refund as we were "no shows" to the flight, then it was we called to late to get the refund and finally it was we could not get the refund due to plane taking off multiple hours after scheduled time. Here is to never flying with Spirit Airlines again. At the end of the day it is worth paying a little extra to fly with an airline that stands behind their product and customers.

✅ Trip Verified | San Diego to Houston via Chicago. Rich was our flight attendant and was very friendly, funny and very accommodating. The pilot was friendly as well and got us caught up and back on schedule. That we work they got us to our connecting flight that we were afraid we would miss, they were all awesome!

✅ Trip Verified | Standard baggage weight limit is only 40 pounds, vs 50 pounds for almost every other airline Not even water is free onboard. The seats are hard plastic shells with minimal padding. After the first of three hours I was already uncomfortable and in pain. The seats don't recline and the rows are very, very close together. The tray tables are only about 5 inches deep (half a normal tray). The app allowed me to upgrade my seats to the 'big' seats (made for humans) but when I got to the airport they told me the those had been sold out for a long time. Their app lied to me. If you're traveling with a companion you must pay to make sure you'll be sitting with them. Frankly, their whole pitch about being a low cost airline is untrue for anyone traveling with friends or family and who wants to at least have a comfortable seat. No music. No movies. No in flight status. No wifi. Basically, a flying school bus. By the time you get done with all the extra fees and limitations they really aren't much cheaper than a decent airline. It left me feeling as if I'd been conned. I'll never fly them again.

✅ Trip Verified | Boston to Orlando . This by far is the worst airline I have ever flown. Pre registering online for boarding passes and check bags was a nightmare. Checked the bags online and u still had to go to a kiosk and print the ticket for the bag wait in line for an hour for someone to take the bag. The person at the check in counter was rude and told us to hurry up we had plenty of time.Because of the crazy long wait In the bag line we missed our flight. Spirit supervisor was called and she said the ticket were not refundable and there was no flight until the next day at 7 am. Put on standby for a flight that’s filly booked at 230 to Boston.

✅ Trip Verified | We booked our flight from Los Angeles to Las Vegas for 2 adults, 2 children and an infant for under $320 roundtrip! We booked prior to reading all the bad reviews about Spirit Airlines. Once we started to read we instantly became so worried. However there was no way of canceling because of the $100 cancellation charges for each person -so we took our chances. Spirit airlines allows you to check-in your kids car seats and a stroller at no cost which is so awesome given their check-in baggage costs anywhere from $35(in advanced online purchase) to about $60 (at the airport). We each took a backpack (18x12x4) and a diaper bag on with us at no additional charge. We did not choose to buy specific seating however they were able to accommodate our family to sit together at no cost. Once at the gate we were given priority advanced seating because we were traveling with children. The seats vary, if you want to have a bigger seat and more leg space then you can pay for it (just like almost all airlines have a business class). The seats in economy were ok, they aren't the greatest but it's worth the price! The staff on board was so kind! They even entertained my kids! Flight attendants Becky and Minon were so amazing! Thanks Spirit, we'll definitely fly again! Tip: double check your dates when booking, read and follow all their guidelines and you will be fine. Also dont believe what you read online.

✅ Trip Verified | Medellin to Baltimore via Orlando. Everything is cheap - customer service cheap, on flight experience cheap - front desk staff cheap. Hand carry fee $150 on top of ticket - you will be shocked when you try to check-in with hand-carry - if you have connecting flights they will charge you for the hand-carry for each leg. I will never fly this airline again. I will pay all the extra cash to fly another airline.

✅ Trip Verified | Cancun to Baltimore. Flight to Cancun was full of unforeseen expenses such as baggage claims, paying to claim seats on check in, and frustration because they don’t provide the documentation other airlines do for arrival into Mexico security. Flight was super cramped with absolutely no leg room. Flight on way home was last minute delayed 5 hours leaving me sitting in Mexico airport. I will never fly Spirit ever again.

✅ Trip Verified | Las Vegas to Newark. Little did I know Spirit will ruin my anniversary trip. Avoid this at any cost, stranded at the airport for 60 Hours due to this. For $50-100, don’t ruin your trip. I have traveled 3-4 times with spirit and It was going very well for me. All previous flights were on time and I was reaching the destination on time. But little did I know this horrible experience is stored for me. My LAS-EWR flight NK 760 was on 10:45 PM PST (20-Feb-19). We checked in and did security check-in well before time and sit at Gate 25. Suddenly there was so much noise and everybody was rushing. What happened? got to know few spirit flight got canceled. They were giving different reasons to diff passengers. I was scared and praying to god, don’t cancel our flight. Did he listen to my prayer? cause Spirit said, due to weather, they are delaying the flight by 12 hours? It was hardly any snow in Vegas, come-on, we belong to the east coast, this was nothing. And for a 1/4th inch of snow, the flight should be equipped and prepared but no. Still, better then cancelation. Our checked in bag was on carousel #10. We collected our bag and found a spot for 2-3 hours’ sleep. I woke up 3 in the night ( who gets sound sleep on the airport), was checking social media and checked my email. Bang, there was cancelation notification of my flight. We ran to the Spirit counter and asked why they did not send a message. Who checks email? They were least bothered about the cancellation and in plain tone “ sir wither take a refund or next available seat is on 2 days later flight”. Next day rebooking was all full. I made a scene, shouted on them. We said we both will miss our work. After 30-40 Minutes, Lady names ‘Love’ came to us and handover the boarding pass for the next day (21-Feb) same flight. The sense of relief, even we were late, we got the seats in the next available flight. We asked whether you guys will provide hotel accommodation or Meal Voucher? They said “No, it's not their policy to provide these” We somehow managed the next 20 hours. In these 20 hours, we got to know, southwest canceled their 90% flight operating from Vegas and Spirit canceled 80% flight. And the reason was not clear to anyone. No news on social media, nothing. Again same process, check-in, security and we were at gate-25 at 8 PM PST. This time we saw spirit flight were flying. Glad they were operating. Our boarding had started, we were in the queue, they scanned boarding pass and when we were about to enter the plane, their employee came running to us, said “we need to de-board the flight. The window has been frozen and the crew will clean that”. Half of the passengers had already settled in the plane. No problem, we came out in the sitting area and there was so much speculation of what’s going on. But no, God had some other plan. I saw pilots were coming out of the plane a few moments later and he said, they don’t have deicer and plane will not fly. And at their counter, spirit assistants saying, its just 30-40 Minutes delay. After 30 minutes, they canceled it. We ran to their main counter. It was all chaos. 2 hours in the line. This fiasco made this trip the most horrible one of our life. We were emotionally and physically distressed, all thanks to Spirit. It was a mental trauma going through all these in such cold weather. I don’t think we will ever travel via spirit.

✅ Trip Verified | My wife and I were scheduled to take flight 612 at 1.15 am from Las Vegas to Minneapolis on Monday, Feb 25th. Spirit cancelled our flight due to what we later learned was "staffing problems". We arrived at the airport at 11.15 pm, but there was a long line due to the cancellation. As we waited for an agent, we started overhearing them telling the other travelers that they would need to be put in a hotel and take another flight Tuesday morning at 1.15 am. My wife and I run a set of in-home day cares with 20+ kids and we also have two young children (1 and 4) who were being babysat by their grandma who also needed to work that morning. If we stayed in a hotel that night, we would have needed to close the day cares, forcing all the parents of our kids to stay home and us losing out the income for that day ($1000 worth), not to mention forcing my mother to miss out on her work and babysit the kids another day. Staying in a hotel was not an option for us. As the time dwindled down and the Spirit line moving at a snail's pace, I knew I had to do something, so I quickly checked any other flights leaving soon to MSP and found a 12.35 am Delta flight. It was 11.45 pm, so I ran over to the Delta kiosk and they said I had 4 minutes to book this flight. It cost us $1,516.00 to book a one-way flight for the both of us, but having no other option we had to book the tickets. We arrived at the gate with minutes left available to board. After talking to some other passengers, we learned that they had also come from the cancelled Spirit flight, but the Spirit's agents had paid for their entire Delta airfare. Later that day, I called Spirit's customer service line and spoke with two different reps who offered to refund the cost of the return flight for $315, considerably less than the $1,516 I paid for Delta. I tried to explain to them that Spirit bought and paid for the other traveler's tickets so why do I need to get stuck with Delta's bill over their cancellation, but the reps stuck to their script. I then drove to the airport to speak to someone face to face. The Spirit agents at MSP said that it was "my decision" to purchase the Delta tickets and that I should have waited for Agent Assist. Waiting in line was not an option, we bought the Delta tickets with 4 minutes left available to do so. If we would have waited in line, we would have missed the flight. Again, the Spirit agents eventually stuck to their script and refused to refund me the cost of the Delta tickets, all due to their crew not showing up causing the cancellation. If we had stayed in a hotel that morning and a parent of our day care had no other choice but to pay 7 times the price of our day care, we would have reimbursed them for their trouble because that is the right thing to do, regardless of what our policies or the law or regulations say, if you cancel a flight then you owe it to your customers to do everything possible to make it up to them. This very important value is what Spirit lacks, and that is why they have now forever lost my wife's and my business. I am out $1,200 dollars and it is Spirit's fault, but they refuse to take responsibility. Perhaps if they would have done so we would have continued to fly Spirit, but not anymore and from this day on if anyone wants to book Spirit I will tell them to avoid them like the plague. Lesson is, if you are thinking of booking Spirit to save money, you'll end up paying in the long run, like I did.