Spirit Airlines

✅ Trip Verified | Kansas City to Fort Lauderdale. My husband and I had the absolute worst experience using this airline, for our anniversary trip! I attempted to check in on the app, 2+ hours before our flight, but received error message. When we arrived for the flight, we were met with rude customer service reps, who immediately told us we were unable to book the flight, & that the airline was full because of Spring Break. My husband had to forfeit his $400 ticket altogether, & I had to pay $99 to fly out the next day, separate from him, altogether. I have never been so ripped off by a company in my entire life! One of the same customer service reps was working the next daycare & was rude when I asked her a question. We contacted customer service via phone & email, & were basically just told, "oh well if you can't check in on the flight," you need to be at the airport a full 2 hours early. They did absolutely nothing to rectify this issue. Please steer clear of this airline! Also you do not get included snacks/ drinks on the plane, & you have to pay for any carry on luggage. The baggage fees are insane, & if anything happens, Spirit will not try to fix the issue, but blame you entirely. I also tried to check in yesterday, for my flight today, & got the same error message. They are the ones with the technology that does not work, but yet they blame the customer for missing the flight. Another thing is that it was 45 minutes before the plane was set to take off, when they wouldn't let us board. My flight the following day, there were people getting on the flight 15 minutes before take off. I am furious to lose $500 also, I am 5 months pregnant, but they didn't care about any extra trouble this cost us.

Not Verified | Las Vegas to Dallas. Staff isn’t friendly, baggage prices is too much. Staff made me pay for my luggage and it fit the free criteria and then told me my bag was going to have to go underneath the plane - it was within the last 15 minutes before the door closed to the plane. My bag went on the inside of the plane above my head and fit perfect. I lost $65 for no reason. Won't be flying with Spirit again.

Not Verified | Detroit to Tampa. The hidden fees charged are outrageous. The people at the airport charged me $65 for a small carry on but telling us if I would have pre-paid it would have been $25. I then called the airline to prepay for the bag I was would be bringing back to be told it would be $55 not $25 I made reservations through a Spirit representative and the only question they asked me was to see if I was checking in a bag. Never again, Spirit airlines! Buyer Beware.

Not Verified | Ft Myers to Minneapolis. I was just charged $80 to check a bag. $50 to check the bag, and an additional 30 because it was over weight. Anything over 40lbs is over weight by Apirit standards. All other airlines are 50lbs. They do not honor any military discount, and they were quite rude. I will never fly on this airline again. I will take the extra $80 I was charged and put it to an airline with cleaner, better up kept, and spacious airline. They also charge for carry on bags too.

Not Verified | Las Vegas to Oakland. This airline advertises low airfare then gets you in the details. My flight was originally $64 then changed to $88 then by the time I paid online for baggage and seat was $165, Total bait and switch and beware because if you purchase checked or carry on baggage at check in the severely penalize you. Seats very uncomfortable, cafeteria style plastic. Poor service, very poor.

✅ Trip Verified | West Palm Beach to Boston. Never again. By the time Spirit Airlines finishes nickeling and diming the passenger, the flight ended up being twice the cost of the ticket’s face value. Carry on bag? $40 Checked bag? $45 bag three pounds over? $60 Then one discovers the plan has a mechanical malfunction. We hope that we leave sometime today. The staff are also surly. I fly at least Once a month and will never fly Spirit again.

✅ Trip Verified | Boston to Palm Beach. They are the worst airline imaginable. I have flown with them many times because my dad always books with them to fly me to and from Florida. They have the worst customer service that barely speaks english and they never know what they are talking about. I was on hold for 45 mins before somebody finally answered and they “couldnt” help me because they didnt know how. Awful company. You get what you pay for

Not Verified | Baltimore to Houston via Philadelphia. Ridiculous delays for no reason even when there are no adverse weather conditions. Delay notifications sent on the time of boarding rather than prior to arriving at the airport. Plane was delayed for three hours due to "traffic delay" at Dallas - how do you not know about traffic delay notifications beforehand? Unprofessional staff. Unprofessional customer service, takes 30 min on hold to reach someone on phone. Will not be flying this so called airline again

✅ Trip Verified | Las Vegas to Denver. I’ll never use Spirit Airlines again. I have a personal item that measures the exact measurements on their website for that item. I know this because I use it nearly every week ok Frontier with no issues, and their measurements are supposed to be the same. It fits into the bin for measuring the bags and everything. Upon arriving today, the told me I would need to pay $65 for this bag as a carry on and when I went to measure the bag, it did not fit. I seriously doubt that the retractable handle for my luggage grew longer since I flew frontier last week. Spirit is clearly using smaller bins than their advertised sizes for measuring carry ons. I literally paid nearly as much for my bag as my ticket. The lady that screwed me over didn’t even feel bad. I could tell this was pretty much the status quo for Spirit. Also, boarding was moved up half an hour without any notice. Thank god I didn’t waste any time at the airport or I would have missed my flight too.

✅ Trip Verified | Los Angeles to Atlanta. I booked a trip to fly to Atlanta last Friday and came back yesterday (Monday) and I have a big complaint about how pilots scare people before we start flying by saying things like, the aircraft has mechanical issues! On the first flight this is what the pilot said: “we had some mechanical issues on our last flight but we are going to try our best to get you guys safe to Atlanta”. Really? You are going to try your best to get me safe? I wanted to get out of there, but it was too late to do that. On the flight back home, it was the same thing, pilot scared us saying that the aircraft is with mechanical issues again! Is it necessary to address mechanical issues right before the flight? Some of us have a hard time flying as it is. I didn’t feel safe and I don’t think I’ll be taking this airline again, they shouldn’t do that with us. They charge even if you want to drink water, seats don’t recline at all. Super uncomfortable. Horrible experience.