Spirit Airlines

✅ Trip Verified | Panama City to Fort Lauderdale. Our flight was 14 hours delayed, due to a storm at our destination. Not the airlines fault, but apparently no other airline had problems heading there. Also the airline didn't provide any snacks then when we flew it was just a very poor Service, the Crew at the airport wasn't really concerned about what happened to the people in those hours, they let them just sit around for 14 hours without wifi and didn't even store luggage for free. A guy next to us was informed wrong that he gets a full refund by airline staff and booked a new flight. After booking the same employee said that he won't get any refund and this passenger ended up with two flights then. Once again, the airline was not concerned about that pretty much. All in all, the experience was way below average, there were a few more little things that keep us busy and mad and it was a unsatisfied 18 hour stay at the airport. Wouldn't recommend flying with this Airline, but tickets are cheap though

✅ Trip Verified | Montego Bay to Fort Lauderdale via Minneapolis. This is my third time flying with Spirit Airlines and it is my last. They sold me a credit card a year ago promising 35,000 miles. They did not deliver on that. I paid for a round trip bag $90 they nickeled and dimed me for $85 more. The staff were rude and not helpful at all. We were delayed on our flight home 2 hours. No communication on the gate change or why it was delayed. The pilot was in such a hurry he swerved and swayed everyone in there seats on the runway. I did not feel safe. Spirit Airlines has the worst customer service I have ever experienced. I would recommend you stay away from this airline. They are a rinky dink operation that only cares about nickeling and diming you for more money.

✅ Trip Verified | Baltimore to Jacksonville. Ironically the one thing I was trying to avoid happened. I drove 3 hours and passed 2 other airports because I thought I wanted a fast and simple flight. Caught by surprise that wasn’t the case at all. A two hour flight turned into an almost 6 hour delay. I think the worst part is the communication is awful. No one had the decency to keep any passenger alert about what was going on other then the 6 emails that were sent out. I think what really did it was I suggested I just get a refund and go catch another flight because of the importance of which I am flying there. Surprisingly I was told “no you don’t have to do that we will be leaving at 8.02” now it is 9.20 and I’m still here. Sometimes cheaper isn’t always best. I fly often and thought I would become friends with Spirit Airlines because of the prices but maybe I should have read the reviews worst airline you ever have to deal with. After reading the reviews you would think that they would put more effort in as a whole(company) but apparently 1 star ratings make them happy and proud. The crew were probably the most helpful but even that wasn’t enough because they knew just as much as me.

Not Verified | Detroit to San Diego via Houston. Horrible! Worst airline to ever exist! Originally bought one way non stop ticket. Spirit changed it to one stop (no discount). On way to one stop in Houston plane got diverted due to weather at Houston so went to New Orleans to refuel but while refueling my connecting flight I was supposed to get on in Houston was some how able to take off in this bad weather. Missed connecting flight, Spirit got me on flight to Los Angeles, not my original destination, but not until the next morning. Customer service said I would get a 50$ voucher but never got one. They also said I would absolutely get on a plane on the 2nd to San Diego but then that plane was too full for the six of us that were stranded due to Spirit's screw up. They lie, they change your itinerary without options or discount, they do not even attempt to correct the screw up beyond covering a sub par motel room and a little food money. Never ever using Spirit again!

Not Verified | Indianapolis to Las Vegas. Never again will I fly with Spirit Airlines. Our original flight was supposed to leave at 845 pm. They emailed us for 6 hours straight telling is that our flight was delayed. When the plane arrived, the pilot and crew were over their hours to fly us. They cancelled the flight when they arrived at the airport 6 hours later.

✅ Trip Verified | My Guayaquil to Fort Lauderdale flight from 11:59 am was canceled. They took phone and mail data, but never called to give information about when the next one would come out. There are no phones to call, do not answer the "help" or the "info" or the "contact us" form. For another traveler with whom we became friends I learned that I would leave the next day. I had a connection in FLL, and in GYE they told me not to worry, that in FLL they would solve it because the central office was there. Finally it came out with 25 hours of delay. Surprisingly uncomfortable seats. Absolutely disgruntled flight attendants. Finally in FLL, to solve the connection, I was sent from agent to agent, every time I had to repeat the problem, each less informed and more angry than the previous one, they treated me like a fool for having lost the connection. Finally, after more than two hours of queuing, an incredibly aggressive agent told me they could not do anything, and called the next passenger in the queue. I had to buy a new ticket for my lost connection. In short: I lost my business meetings, I did not do the shopping I was expecting, I lost the hotel reservation and the car rental, I arrived exhausted, mistreated, and cheated, and it cost me more. Low-cost airline? I guess if you're lucky. ES: Mi vuelo Guayaquil to Fort Lauderdale del incómodo horario de 11:59 se canceló. Me tomaron datos de teléfono y correo, pero jamas llamaron a dar información de cuándo saldría el siguiente. No hay teléfonos a los cuales llamar, no responden el “help” ni el “info” ni el formulario de “contáctenos”. Por otro viajero con el que nos hicimos amigos me enteré que saldría al día siguiente. Yo tenía conexión en FLL, y en GYE me dijeron que no me preocupara, que en FLL lo solucionarían porque allí estaba la central. Finalmente salió con 25 HORAS DE RETRASO. Asientos asombrosamente incómodos. Azafatas completamente displicentes. Finalmente en FLL, para solucionar lo de la conexión, me enviaban de agente en agente, cada vez tuve que repetir el problema, cada uno menos informado y más enojado que el anterior, me trataban como a un estúpido por haber perdido la conexión. Finalmente, luego de más de dos horas de hacer colas, una agente increíblemente agresiva me dijo que no podían hacer nada, y llamó al siguiente pasajero en la cola. Tuve que comprar un nuevo ticket para mi conexión perdida. En resumen: perdí mis reuniones de negocio, no hice las compras que esperaba, perdí la reserva del hotel y del alquiler del auto, llegué agotado, maltratado, y engañado, y me costó más. Aerolínea de bajo costo? Supongo que si tienes suerte...

✅ Trip Verified | Las Vegas to Houston. When we first arrived at 7:00 am to be checked in. During the bag check time which was 7:05 The agent began to tell me that I and my family was not going to be able to catch our already paid for scheduled flight. Before we even began the bag check I asked the supervisor who was the one servicing us at the time. During our time at BWI. After bag check they failed to let me know that because the bag check took longer to get us in we will have to pay an additional 300 for my family to go enjoy the vacation. Mind you I had already paid for my trip prior to this. During the period between 7:15 and 7:20 I was also informed that there was a delay until 8. Which means they were still boarding ppl. So why did my family have to pay out of pocket again for something that could of simply been solved. Had there been people who were actually doing there job. So I'm asking that me and my family be accommodated for something. The flight they changed without asking was longer and we have a toddler with us. Which made it even more inconvenient for us traveling time wise. I have flown with spirit before. This is the worst experience ever. I wouldn't send the devil here.

✅ Trip Verified | San Juan to Denver via Ft Lauderdale. Flew for wedding anniversary. Very friendly crew. No issues with our booked flights. Could have been on United or American. Couldn’t tell the difference except the price was way cheaper

Not Verified | Spirit Airlines is horrible. It is not worth the few bucks you save. I booked a flight leaving Chicago to Orlando Florida on Monday, April 22. We were to return on Saturday, April 27th my birthday mind you. Saturday morning on my birthday I received an email from Spirit stating my flight has been cancelled. I found out it was due to the weather in Chicago. The next flight they could get me going out on Wednesday, May 1st. I told the representative me and my husband have to go to work on Monday and the kids to school on Monday. They didn't care. No offer to pay for any expenses additional. I have been in this situation before with another airline and they got me on the next flight leaving the next day. Spirit claims they couldn't until days later. I had to rent a car and drive 18 hours back to Chicago! Unbelievable, I will never fly with them again. It's not worth getting stranded and then still having to pay extra money to get home. Do yourself a favor and pay the extra money for a more reputable company that will be more accommodating should an emergency arises. They nickle and dime you with the bag check fees anyway.

Not Verified | Las Vegas, NV to Kansas City, Missouri. Flight was canceled 5 minutes before boarding. I will never fly Spirit Airlines again! It took almost 2 hours to find another flight for the next day on another airline.