Spirit Airlines

❎ Not Verified | Washington to Atlanta. Warning: it's cheap, you won't see how miserable until you face Spirit Airlines cancel their flight. I have been flying with Spirit Airlines to work every week for about a year. I noticed recently about Spirit Airline cancelled their flights every day in different states. So, the customers get stranded, and you pay a higher price with Spirit. Let's say, you plan to go to your vacation. Spirit Airlines ticket sells for $189.00 and other airline ticket prices $320.00. Then, Spirit cancels their flight and inform you about mechanical issue or weather on the destination within 3 hours the day you fly. What's happening when you are looking to purchased airline ticket to fly-out today or next day, the ticket price marked up 70% or 80%. Spirit will not move or put you on the next day for free. Just like you play monopoly, roll the dice with Spirit Airlines.

Not Verified | Myrtle Beach to Atlantic City. Spirit Airline has got to be one, if not, the worst airline. Cancel flights constantly. Let you sit at the airport then cancel your flights! Our daughter attends CCU and has had multiple flights canceled. We will never use this airline again. They are pathetic and never take accountability.

✅ Trip Verified | I take this route quite often and for some god knows what reason the flights are always delayed. There is always some issue with the flights and it is always blamed on the weather so that you can’t ask any further questions. Today (7/19), my flight to Baltimore via Detroit was cancelled, again stating weather. On my last trip, returning to Oakland from Baltimore via Detroit, on reaching Detroit, I was told my flight to Oakland had already left, leaving me stranded in Detroit for the night. They gave me a voucher for some discount on hotels but the customer service for that discount was awful. They put me on hold for 30 mins and then hung up on me. I was enraged. Even worse was for families on the same flight as me who were headed to Dallas via Detroit, were told the next flight available to them would be on Tuesday, it was Saturday night when this happened. That poor family with 3 kids were told they had to stay in Detroit for 3 days for no reason whatsoever. I’m tired of this airline and even though I have many points/miles gathered up in my account, I am willing to forsake them and never fly this Spirit Airlines again.

Not Verified | Dallas to Las Vegas. Worst customer service ever, they delay your flight and the customer service at the terminal is horrible. Our flight was originally leaving at 10:50 pm. Then got delayed until 11:50pm. We arrived at the airport at 9:50 and was at the correct terminal on time. Went to the counter to confirm with customer service that the flight was leaving on time, only to be shewed off and told that we were in the right terminal. We did not receive the correct information from staff, and later found out the the flight was then moved back to the correct time and the terminal was changed. We did not receive notification until the time the plane was taking off, and to make matters worse my check bag was on the flight. Customer service was more concern about getting off work than helping customers.

✅ Trip Verified | Cancun to New York. My worst flight experience ever. Not only was my flight delayed from Cancun 3 hours, due to “weather”, the staff were not helpful at all. I witness them provide several different customers with different information regarding the status of the flight. My flight was originally scheduled to take off at 4:09pm, it didn’t leave until almost 6:30pm and arrived in FT Lauderdale at 9:00pm. I had a lay over that was scheduled to leave FT Lauderdale at 10:03pm on the same aircraft heading to New York. We had to go through customs, immigration, baggage claim, recheck baggage and TSA. Oh and not mention it took 30 minutes for our bags to reach baggage claim. Moving along, you would think the airline would notify all connecting flights that all passengers on this flight were delayed so that the flights could potentially be held. NOPE! Didn’t happen. The entire flight missed their connecting flights. And to add insult to injury, the staff that was assisting with rebooking was atrocious! No one showed concern for the inconvenience that was caused, a representative told a family of 8 that half of them could take a flight the next day and the other half will take take a flight the day after. To make matters worse, this disgusting airline didn’t even offer room accommodations for those passengers stuck over 12hrs. My wife and I had to rebook two separate flights, one at 7am and the other at 8pm. There were children so young as the age of months old forced to sleep in the airport for over 16hrs due to the next available flight not being until the day after.

Not Verified | How many times does flight time changes? My email inbox is full of update for time change, gate change. What in the world passengers have to suffer? And yet they are so quick in charging passengers if they don’t check in online, luggage etc. On flight 805 today, departure time was change 10 times! Who does this? Of course Spirit Airlines! Departure changes with no reason at all? Please don’t do this to your passengers, we paid the ticket full price but your service is half the price. All passengers today on this flight deserves some compensation from your company with all the inconvenience that you have caused us!!

✅ Trip Verified | Houston to Newark. The check in began 1 hour late. We waited in the airplane one hour then they said everybody needs to get off the airplane because they said they will replace the front door. If there is a maintenance issue, they should have resolved before everybody get in the airplane. It has been three hours, we are still waiting.

Not Verified | This is a terrible airline. My friend had booked our tickets to Nicaragua in late June. I had to cancel because of a family emergency but he was able to go. I called the airline to see if I could get a partial refund and was directed to their help website, where I cancelled my return. I received an email with a voucher. I had no use for the voucher but I let it go and decided to absorb the cost. A couple of weeks later, on the day of his return back to the States, my friend was told at 1:00 a.m. that his ticket had been cancelled. He had to buy another ticket, more expensive than the original round-trip ticket. There is no one at Spirit that will help. They keep directing us to the same website that got us in this mess in the first place. I would it give 0 stars if I could. Never again will I fly Spirit.

Not Verified | Orlando to Cleveland. This flight was cancelled 20 minutes before boarding due to not enough crew. Then they wouldn’t give us a flight out 3 days later!! Was told they would refund our flight in 10 business days!! 18 days later, still no refund, they did not put the request in like I was told they would!! They would not pay for our rental car home when I requested that as well. Will never fly Spirit again!!

✅ Trip Verified | Raleigh to Cartagena via Orlando. Horrible experience. Left my family stranded in Orlando due to "weather" but would not even tell us what weather had effected us. Was clearly a lie to not take responsibility for our missing our flight. No hotel or even a discount was offered in any way. Seemed like the employees took pleasure in our in misfortune. If you actually want to get to your destination when you want then don't fly this airline.